That is great news that they arrived a day early!We hope to see you again very soon. It's your job. How is Footasylum returns process? - reviews.io - Callum Phelps, posted 11 months ago Footasylum runs individual and seasonal sales that are different to the main brands websites or stores, so you can save money and get cheap deals on the latest collections. The Bury-based retail group agreed to buy Footasylum in March 2019 for 90m, but the deal has been caught in a tortuous process since then, with the CMA repeatedly trying to block it. We often link to other websites, but we can't be responsible for their content. - Mel, posted 7 months ago Tried to send Crocs back as they didnt fit my daughter. Footasylum doesn't deliver on Bank Holidays. Delivery to Australia was super cheap and very very fast! Founded in 2005, Footasylum is a subsidiary of JD Sports and has grown into a popular destination for the latest footwear and athletic apparel. Do you agree with Footasylum's 4-star rating? Great sale and super quick on delivery. I'm fortunate that I don't need a credit rating so I'll wait for FootAsylum to take this 'debt' to court and they can produce their evidence to my lawyer. 363 questions people are asking about footasylum We had enough to look as it took ages and I was just gobsmacked, watching them treat their customers as though they were a nuisance. Anyone can write a Trustpilot review. For example, Footasylum has cleverly put together All Black Footwear and All White Trainers collections. Your browser does not support embedded videos. T3 is part of Future US Inc, an international media group and leading digital publisher. We use dedicated people and clever technology to safeguard our platform. Thanks,Rebekah. Got them cheaper than any other website. Further Details. FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. It goes against our guidelines to offer incentives for reviews. Thanks,Rebekah, Ordered a Nike Black Coat from Footasulym and within one day it arrived.Over the Moon with the coat and fast delivery.Highly recommended to anyone looking for dedicated online shopping experience.Theresa, Hey Theresa!Thanks for leaving us a review. However, i just received an email stating evri are expecting a parcel from footasylum which could be the trainers i returned due to them being faulty. We use dedicated people and clever technology to safeguard our platform. Still not received a single item after contacting them numerous times, promises of next day deliveries, but still no joy! Perfect from start to finish. 2023 Trustpilot, Inc. All rights reserved. OL10 2TA. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Did have returns but again no problems, straight forward and quick refund. If you aren't completely happy with your purchase when it arrives, you'll have 28 days from the date of receipt to return it for a full refund. Footasylum exchanges are only available in the UK. Has anybody else been caught out with this variation of footasylums terms and conditions relating to returns over the Christmas period. Was my daughter's main present - I'll never use this establishment again and urge others not to as well. It needs to be unworn or unused and still have the original tags. These 20 Footasylum discount codes will help lower the cost of trainers, boots, coats & activewear, All the best features, news, tips and great deals to help you live a better life through technology. Disgusting service.I was in the Meadowhall store today and I have never been so appalled at the customer service I received. Here are 8 tips for writing great reviews. Hey MattThanks for taking the time to leave us a review. I have sent them back the undamaged trainers in a damaged box as I received them. @Footasylumofficial 2.16M subscribers Videos Live 0:00 / 0:00 LOCKED IN SEASON 3!!! The lady at the till was no better. First and last time I will use this company. Frasers Group reportedly offers to buy Footasylum Disgusting cant believe its taken a whole week to get a response by text to be told Il have to wait for refund but yet I paid next day that Iv not been refund for. Ordered almost 400 worth of clothes for my son on the 12th of December! We need your email address to verify that your review is genuine. As we were waiting for our trainers to come up, they constantly were putting their hair right, their clothes right, stopping infront of every mirror to check themselves out, adjusting make up. How are you today? People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. By continuing to use this website, you agree to the use of Cookies. Beth is Home Editor for T3, looking after style, living and wellness. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. High performance sneakers, trending streetwear and exclusive product weve got you. Under Armour Tech Quarter Zip T-shirt 4066499106 Mens Tops. Hi Louise,Thank you for taking the time to leave us feedback, we appreciate this.I'm disappointed to hear about the experience you've had in one of our stores.The price should have been honoured if the price tag had the label on.Could you please contact us with the trainers you were wanting to purchase in store, and we will see if we can honour the price for you.Thanks,Shan, I reported my order missing and instead of trying to help me they told me there is nothing they can do and said I have to go through my bank. If your order is incorrect, or the goods are damaged or faulty, contact Footasylum asap. Check out what 59,467 people have written so far, and share your own experience. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. They all fit perfectly. If you miss this window, youll have to go through the returns process. They were dispatched quickly and delivered within a few days to Northern Ireland. And would recommend to all my friends amd family. Ordered standard delivery, was dispatched the next day & arrived the day after. There was a problem. Companies can ask for reviews via automatic invitations. Before returning items you must notify Footasylum by telephone, letter, or email. Useless. I will always order with footasylum I am very happy with the service and products. Easy! We are so glad to hear you are happy with the service. There are plenty of people who would love to have your job and do a better job at it, too.Without generalising, this younger generation seem to only be able show emotion through emojis. Returns at Footasylum - Staall.com UK To start a return, fill out the returns form that came with your order and follow the instructions on the form. Very unhappy customer will not be ordering online from them again, Hi Priincess Eliyahh,Thanks for taking the time to leave us feedback, we appreciate all feedback left!Could you please update your review with your order number so we can get this looked into for you?Thanks,Shan. Scam Taking money for items not In stock And will financially gain due to it Trade and standards needing looking into you incompetent fools. It goes against our guidelines to offer incentives for reviews. There are many Footasylum stores across the UK, just head to the store locator (opens in new tab) page, enter your location and you'll find your nearest Footasylum shop. Will definitely be ordering from them again. We hope to see you again very soon. Order placed Sunday afternoon and delivered Monday afternoon. Unable to get in touch with anyone from customer service to resolve issue. !spoke to Edge lane store about colours in crocs. If this was my store, they would all be sacked. You have disabled javascript in your browser, please enable. Avoid this store at all costs. We use dedicated people and clever technology to safeguard our platform. Manners cost nothing. Just noticed that the box they have sent them in isn't for the correct trainers. Any other store would of honoured the price or even try and sort something out, but not this store or even a apology. 44.99. Replies to negative reviews in < 24 hours. Read Customer Service Reviews of footasylum.uk - Trustpilot AVOID THIS COMPANY!!!! Hey Getta,Thanks for leaving us a great review. Easy! Totally shocking service in regards to a faulty item that they . From high-profile trainer releases to exclusive colourways of your favourite kicks, youll find everything from sportswear giants Nike and adidas to Skate classics like Vans and future heavyweights Gym King. All rights reserved. Hi Sinead,Thanks for taking the time to leave us a 5-star review.We are so happy you love your order! We had to ask him 3 times just to make sure, because he would just mumble something and walk off. 2023 Trustpilot A/S. Footasylum PLC Reviews | Read Customer Service Reviews of zavetti.com Ordered some trainers at 10.30pm amd paid for next day delivery. Order placed on Monday standard deliver paid for and the parcel arrived the next day. Here are 8 tips for writing great reviews. Giving one star so I can leave this review. As the seasons change, more and more collections and features are promoted but there are a few ranges and edits that never go out of style and are popular all year round. You will be contacted by email to verify your review. Anyone can write a Trustpilot review. It goes against our guidelines to offer incentives for reviews. Find out how we combat fake reviews. We had to ask him 3 times just to make sure, because he would just mumble something and walk off. Disgraceful in eyes, price you pay should be the price advertised, this is the 2nd bad experience with Footasylum, 1st one was online, very bad customer service. Returning faulty goods to footasylum 29 February 2020 at 8:02PM in Scotland Docherty Forumite 1 Post I checked foot asylum website yesterday 're returns without receipt and paying with cash and it said you could return goods if you knew price paid so they could check. Will buy again, Ordered 2 hoodrich tracksuit such a great price bought for my son he loves them great selection easy shopping experience I always look here first before jd fast delivery. Although the guys were lovely and well mannered, they couldnt seem to resolve my problem. 3. As specialists in footwear, its bestsellers include trainers, football boots, sliders, slippers, flip-flops and sneakers. You have 28 days to return your items and you'll need your original receipt or delivery note. Returned to Preston, Lancashire store today with purchase receipt to exchange them or get a refund. Email and text communication was prompt and efficient. Thanks. Simply follow our returns portal link below. Package allegedly dispatched on 11th December and now reported as list in transit! With over 65 stores across the UK, we have our finger on the pulse of streetwear fashion. Got them cheaper than any other website. Over 90 off RRP. If this was my store, they would all be sacked. Take care!Thanks,Rebekah. We hope to see you again very soon.Thanks,Rebekah, Terrible customer service, they over sell stock make up some delayed delivery emails and then wait for you to contact them after a week saying they dont have any in stock heres a refund. Why have i been rejected for my return as the item was faulty? I would avoid at all costs. That is great news that they arrived a day early!We hope to see you again very soon. Looks like they have found the nearest spare tatty box to send them out in. Code Expires. This arrived within only two working days and all items were delivered intact and all there. Just noticed that the box they have sent them in isn't for the correct trainers. Which are the instant chat and the WhatsApp!! In November 2022 I placed an order with FootAsylum and it never came. Bad after a whole week of trying to find out whats been going on to be just told my order is lost in transit and will take up to 10days from a refund. Delivery Methods. I was hesitant about ordering from this site after reading the reviews on here, but I ordered anyway because the item was priced so well. Will definitely be ordering from them again. If you don't like it, leave. Was looking everywhere but at her customers. Round and round in circles. From the comfiest mattresses to what strange things you can cook in an air fryer, Beth covers sleep, yoga, smart home, coffee machines, grooming tools, fragrances, gardening and much more. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. 10% off at Footasylum on first orders with this promo code. When you shop Nike online, either on Nike.com or in the Nike App, you can shop with confidence, knowing we'll give you plenty of time to make sure your Nike items are just right. 1996 Retro Nuptse Jacket. Under Armour Charged Rogue 3 Trainer 40802641600 Mens Footwear. My items never came, and because the refund took so long and because I was worried the next order would not come, due to the courier service they used, I did not reorder. It can take up to 5-10 working days for your refund to be processed once Footasylum receive your return. Hey Clare,Thanks for taking the time to leave us a 5-star review.We appreciate your words and effort, and we are so happy that you have had a good experience with us.We hope to see you back soon!ThanksShan. Footasylum Reviews | Read Customer Service Reviews of www.footasylum Hey MattThanks for taking the time to leave us a review. All students enjoy 10% off at Footasylum. Get FREE UK delivery on all orders over 60 and FREE UK returns. Reordered again Sunday afternoon, Monday morning was here. Extremely moody.I've never seen such self absorbed people. Next time it will be JD SPORTS for my next purchase. Over 90 off RRP. Extremely moody.I've never seen such self absorbed people. They have sent them back to me and are refusing a refund. We also ensure all reviews are published without moderation. Don't forget to tag us on our socials.Hope to see you back soon!ThanksShan. Hey Cheryl Thanks for leaving us a 5* review we really appreciate it. Shoved the card machine into our face. Will buy again, Ordered 2 hoodrich tracksuit such a great price bought for my son he loves them great selection easy shopping experience I always look here first before jd fast delivery. Ends: Tue 28 Feb 2023. Although the guys were lovely and well mannered, they couldnt seem to resolve my problem. Ordered and paid on 10th December my daughter's Xmas present. All in all, satisfied with my purchase and dealings with this shop. Suggested companies are based on peoples browsing tendencies. Take care!Thanks,Rebekah. Make sure to check out the Footasylum Black Friday, Cyber Monday and Boxing Day sales for big discounts. Lancashire Been trying via live chat, what's app and calling HQ. Footasylum Reviews | Read Customer Service Reviews of www.footasylum Happy from start to finish! I have worked in retail for over 15 years. Hey Maria,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. I wanted to return them but thought the trainers themselves might get damaged so taped up the box for return. Order placed on Monday standard deliver paid for and the parcel arrived the next day. They all fit perfectly. Our 16 year old son made a two bus 18 mile return journey only to have this pointed out by the assistant. Waited 14 days still not received refund so contacted them via onlo chat to be told system error why its not be refunded, they said it be another 10 working days, I requested it to to be fast tracked and its a joke they replied sorry and said I can have a discount code for next purchase said I don't think I'll be using your company again only to be cut off from chat. Click the 'Copy' button to copy it. I can't even point the blame at one member of staff because they were all terrible. The Footasylum app has all the latest streetwear, athleisure and footwear, including heritage styles, exclusive colourways, cutting-edge technology and much more. One very disappointed son this Xmas! Get Discount. How long does Footasylum take to deliver? - Reviews Greater than 75%. Underneath your order summary, you will see Have a discount code? Click this dropdown, enter your code in the box and click Apply. I realise this was down to their preferred choice of courier (EVRI) but seeing as it was their decision to use EVRI, I do see it as FootAsylums fault also. This time, however, when I ordered, their courier choice was Yodel. Would you like to add a photos or videos? Heres how it works. I can't even point the blame at one member of staff because they were all terrible. All items must be returned in their original boxes and packaging. I know customer service.Not one of them smiled.Not one of them acknowledged.Not one of them spoke clearly. Great to hear that the parcel arrived so quickly. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. The top brands to shop on Footasylum include adidas, Alessandro Zavetti, Berghaus, Converse, Hoodrich, Jordan, Kickers, Kings Will Dream, Monterrain, Montirex, New Balance, Nicce, Nike, The North Face, Tommy Hilfiger, UGG and Zavetti Canada. Read Customer Service Reviews of www.footasylum.com - Trustpilot FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. From high-profile trainer releases to exclusive colourways of your favourite kicks, youll find everything from sportswear giants Nike and adidas to Skate classics like Vans and future heavyweights Gym King. Alternatively, enter your order number and email address into Hermes to monitor your delivery. Placed my order and Was here the next day spot on service, Hey Carole,Thanks for leaving us 5 stars!I'm happy to hear that the staff at Edge Lane store were able to help you out, I have passed this review on to them.I'm also happy to hear about the super fast delivery!We hope to see you back again soon.Take care.Thanks,Shan. Disgraceful in eyes, price you pay should be the price advertised, this is the 2nd bad experience with Footasylum, 1st one was online, very bad customer service. Take care!Thanks,Rebekah. You will receive a verification email shortly. It's great to hear you are happy with the coat and that the delivery was so quick. The girl on the till said she would get her manager, The manager was very rude about it said its my fault Ive got it wrong, I told him its not my mistake I dont put prices in them he went to check to his surprise I was correct but wouldnt do anything about it. Waited 14 days still not received refund so contacted them via onlo chat to be told system error why its not be refunded, they said it be another 10 working days, I requested it to to be fast tracked and its a joke they replied sorry and said I can have a discount code for next purchase said I don't think I'll be using your company again only to be cut off from chat. Any other store would of honoured the price or even try and sort something out, but not this store or even a apology. Rather than shopping on the Footasylum website, the Footasylum app (which is available on iOS and Android devices) is a quick and easy way to shop the full product catalogue from your phone or tablet. Search for local Shoe Shops near you and submit reviews. Hey Clare,Thanks for taking the time to leave us a 5-star review.We appreciate your words and effort, and we are so happy that you have had a good experience with us.We hope to see you back soon!ThanksShan. I was looking for and ordered them in straight away for home delivery next day absolutely loved it , Hi Ani,Thank you for leaving us 5 stars!I am so glad you had a great experience in our Fosse Park store!I have passed this feedback to the store for you.I'm also happy to hear you loved your order!Don't forget to tag us in some pics on social media.Take care.Thanks,Shan, Great customer service!!! Will definitely be ordering from them again. Thank you for super quick delivery too :))", "I was assured me order would be amended when I requested to cancel it however this was not the case and now I\u2019ve to wait even longer for a refund and have to pay to return the item which apparently I will be refunded for however based on previous correspondence I won\u2019t hold my breath won\u2019t be ordering again". Will definitely be ordering again in the future, Great costumer sevices,I will highly recomanded I will come back as costumer sooni was ordered a pair of crocs,they look amazing,Thank u My parcel arrived 1 day earlier the Yodel driver was prompt and answering to my messages, Hey Elena,Thanks for taking the time to leave us a review. Footasylum on the App Store Within 5 Days. Once your order has been dispatched, you'll receive an email from Footasylum that will contain the tracking information and links you need to track the progress. Treated myself to some new trainers and jogging bottoms in the sale! Thanks,Rebekah, Absolutely smashed it with the help from the fosse park team staff he helped me with what. sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. Read Customer Service Reviews of footasylum.uk - Trustpilot Turned up the following morning as promised, kept fully updated by text and email throughout the delivery/ordering process. This time, however, when I ordered, their courier choice was Yodel. I have no complaints at all, fantastic service.. item arrived perfect after 3 days. It's great to hear you are happy with the coat and that the delivery was so quick. very helpful as Liverpool didnt answer the phone. We hope to see you again very soon.Thanks,Rebekah, Terrible customer service, they over sell stock make up some delayed delivery emails and then wait for you to contact them after a week saying they dont have any in stock heres a refund. Perfect from start to finish. Please provide a valid proof of purchase. For more information on the cookies that our site uses click here. Very unhappy customer will not be ordering online from them again, Hi Priincess Eliyahh,Thanks for taking the time to leave us feedback, we appreciate all feedback left!Could you please update your review with your order number so we can get this looked into for you?Thanks,Shan. Ordered Nike trainers. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Keep up the good work Terry!Thanks so much.Tanya. In just a few steps, we'll have it sorted. The girl on the till said she would get her manager, The manager was very rude about it said its my fault Ive got it wrong, I told him its not my mistake I dont put prices in them he went to check to his surprise I was correct but wouldnt do anything about it. This manager needs to be sent on a customer service management skills due to his rudeness and no customer service satisfaction what so ever. footasylum returns faulty Provided the buyer can check the courier first, I would definitely recommend this company as the items are good quality and relatively cheap (sale items of course). I know customer service.Not one of them smiled.Not one of them acknowledged.Not one of them spoke clearly. We also ensure all reviews are published without moderation. Price was unbelievable for what I got! That is great news about the fast delivery.We hope to see you again very soon. New customers only. Shocking customer service, an item was missing from my parcel and all they kept saying was that they had cctv footage of the item being packed and could not resend it.Disgraceful how they are able to operate. Claim your profile to access Trustpilots free business tools and connect with customers. Price was unbelievable for what I got! my issue with this is that you are only informed of this variation after you have paid for the item in the first place so at what point do we get to object to this term. A simple full refund is all I wanted from the first time I was messed around!! Then I started a new chat and got Sophie who was absolutely lovely. Newsletter subscription. On-time Delivery. Claim your profile to access Trustpilots free business tools and connect with customers. As one of the UKs leading sportswear, streetwear and fashion apparel retailers, Footasylum has access to the latest collections from popular brands. My items never came, and because the refund took so long and because I was worried the next order would not come, due to the courier service they used, I did not reorder. We hope to see you shopping with us very soon. I did receive some EMU slippers which I returned (they have confirmed receipt of the incorrect item) but still not received my order or refund.Now going to put charge back on my credit card and reorder items with a more reputable company.Terrible customer service: Live chat doesn't work, what's app repeats message, and cannot speak to the team.
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footasylum returns faulty