9h23. You can't exit the first few steps. To make this change click on Advanced Settings, Wireless. This is caused by a bug in the BT Smart Hub 2s firmware (versionV0.26.03.01286)which prevents devices on the 5GHz band from communicating with devices on the 2.4GHz band, and vice versa. Clearly there is both and issue with BT and the Sonos app for iPhone on this. By default Smart Setup is turned on, but it may have previously been switched off, Smart Setup only works the first time you connect each device to your Hub. Numerous complaints have appeared on the company's community forums over the last few months. We hope you'll join the conversation by posting to an open topic or starting a new one. 01-10-2020 Viewing the status of your Smart Hub 2; Changing the wireless settings on Smart Hub 2; Restricting the wireless devices that can connect to your Smart Hub 2; Setting up IPv4/IPv6 DNS servers or dynamic DNS on Smart Hub 2; Using Smart Hub 2 as a modem only . Smart Setup is BT's online set-up wizard. If at a later stage you want to find the features and services that you would have been offered during Smart Setup, you just need to log in to www.bt.com/mybt. Open a new web browser Type 192.168.1.254 into the address bar This will open the Hub Manager If you want to make any changes to the hub settings, you'll need the admin password. Simply connect a 3rd party router to any LAN port on the hub. Guide to 4G Assure. Click OK. 9:11 AM I've been following this thread ever since I had issues. 01-10-2020 icannotgetafreename 10.3K subscribers Subscribe 350 Share 50K views 2 years ago **Please Subscribe: Youtube. 7:56 PM https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop, My Setup|ISPSparkLight| InternetCable 1000/50 CAX80 Modem Mode| Wifi RouterMK83+ (Router Mode) | and RBK853 (Router Mode) | SwitchesNG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30|NightHawk: MK63, MR6150, R7000, R7800, R7960P, R8000, R8500, R9000, RAXE500, RAX50, XR450, XR700, XR1000, EX7500/EX7700. Whether it's your phone, tablet or console, find out how to connect to your newwi-fi network. Still having trouble with this. Copyright Expert Reviews Holdings Ltd 2023. You can learn more about how to do this using these steps: Please be aware, turning off 5GHz could affect the speed at which other devices connect through the network and should only be considered a temporary workaround. We're aware of an issue affecting Sonos users with BT Smart Hub 2 routers that causes problems with connecting to players in a wireless configuration. BT's Smart Setup is one of the most annoying technologies to have ever been implemented and it persists to this very day. Find your model. Enter http://192.168.1.254 into the address bar to go to the management page. BT Business Hubs: Help and guides for your model. A spokesman for BT told the BBC only a "very small" number of users have been affected. 7h47. My systemkeeps failing to connect to the app, I can connect it after turning everything off and the router back on, then the next day it can not connect again. Change the Hub Gateway IP address to 192.168.2.1 What's the least amount of exercise we can get away with? You can turn Smart Setup on or off in the Hub Manager. All rights reserved. Save the file. I have got fed up trying to clear the problem using the instructions given by the app as has my wife! Both offer advantages - 5Ghz is faster with less range, while 2.4Ghz is markedly slower but with more range. I think the key is to set it all up with 5ghz turned off then turn on when you are happy sonos is working correctly. I didnt find this to be the case - with 5GhZ turned off my BT service was virtually unuseable. Users are complaining that any devices not linked to the same frequency, such as a phone and a speaker, are refusing to communicate with each other. Along with the brand new router, the BT Smart Hub, come the same old problems that we've seen before. Click a dropdown for your model of hub. Mode' would briefly pop up top right on the home page before being replaced by 'BT Smart Hub Manager'. Visit this address in your browser of choice: 192.168.1.254 Go to Advanced settings. Scan the QR code to enter your hubs details automatically. AP mode is preferred if you have a ISP modem/router that can't be bridged. It also has 4 Gigabit LAN ports. The initial problem with the router is that BT has used the same SSID network name for both the 2.4GHz and 5GHz networks. The question that comes to my mind is that having enabled this bridge mode in a residential Smarthub then how do you use it? If there had been such a hidden 'Routing' page, I'm sure someone would have discovered it years ago. When prompted enter the Admin password, which you can find written on the pull-out tab on the right-hand side of the router. Having said this it might be the key to using a FTTP Smarthub in modem only mode but I can't get my head around why this would be built into the firmware. Every time you connect a new device to your Hub, it guides you through setting up all the BT features and services available on your device. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips, On a PC or laptop connected to your hub, enter, Enter your Admin password if prompted (can be found on the base of your Hub) and click, When prompted, enter the admin password and click. Your broadband can be activated any time up to midnight. Navigating ones way through these conflicting accounts is not easy. This means that you've got no control over which network your device joins. BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. Links to user manuals and other documents for BT Hubs for broadband. - edited - replace router bit - in which case plug the first node into one of your combined router ports and then you need to put the combined router into modem only mode (bridge) - mesh only - in which. This will open the Hub Manager. The default IP address is 192.168.1.254 but you can change that here. I saw the post about the public/private. If the device you're using it on has connected to your Hub before and completed Smart Setup already, it won't appear again. a very helpful tech support person from Sonos suggested going into the Smart Hub settings page, Advanced and changing Wireless Mode from mode 1 to mode 2. The most consistent workaround we have discovered is to disable the 5GHz band on the BT Smart Hub 2. I just tried it with an old, Not sure if it was still broadcasting the SSID. 2) ClickWireless. BT customers are complaining of home network issues, Millions offered half price broadband from BT, Harry: I feared losing memories of mum during therapy, US-made cheese can be called 'gruyere' - court, The children left behind in Cuba's exodus, AOC under investigation for Met Gala dress, Canadian grandma helps police snag phone scammer. Any customer who experiences this should get in touch with BT who will update their device remotely as soon as possible. If it doesn't accept the admin password, click on Hint. With the FTTC smart hub in bridge mode, it should behave just like any other DSL bridge modem (like the discontinued Openreach VDSL2 modems). Connect using the QR code Click a dropdown for your model of Hub. Then you can use the Orbi router in Router mode.3. BT have confirmed that the firmware update that contains a fix for this original issue has been rolled out to the majority of users. Frame Size: 17 inch,19 inch or customer size. Just log in to. Were sorry for any inconvenience caused.. Assuming it will work on the business hub though as it's a visible option. Millions at risk of hacking from old routers, Street fighting in Bakhmut but Russia not in control, Saving Private Ryan actor Tom Sizemore dies at 61, Alex Murdaugh's legal troubles are far from over, The children left behind in Cuba's mass exodus, Xi Jinping's power grab - and why it matters, Snow, Fire and Lights: Photos of the Week. Read about our approach to external linking. Check the box next to Auto Firewall Open. What is the difference between WiFi 6E and WiFi 6? 8:37 AM. My Netduma then manages DHCP under 192.168.88.1 Save Turn everything off Turn on the Smart Hub 2 let it connect, check the phone is connected, then boot up the Netduma, this should then connect and allow internet access. Make sure that your computer is. BT is offering firmware updates to those affected. Im glad you got a fix, but thats a completely different issue that results in the same symptom. Most of the time my Mac would connect. Furthermore, the BT Smart hub 2 supports 802.11 b/g/n/ac 33 MIMO on 2.4 GHz, and 802.11 a/n/ac 44 MIMO on 5GHz. "I've been having the same problems and have been tearing my hair out," said BT forum member Rawberry. Thanks for the explanation. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.2. Manage your account The BT Smart Hub 2 router's default IP address is: 192.168.1.254 After typing your router's IP address into the address bar, make sure to click the enter button on your keyboard. After upgrading to BTs Fibre 900 the download speeds are so erratic I'm considering taking the BT Smart hub 2 out of the equation and using the Orbi as it probably should be to see if it helps. My router is getting blocked despite following all the advice above and anything I could find online. I have this issue - I can confirm a cable into a Sonos Arc means my 4x Sonos Play:1 devices now work and the whole system is much quicker. What I wonder is if the WAN on the FTTP model can be used to connect to a Router instead of setting up PPPoE on the Hub router section. This is caused by a bug in the BT Smart Hub 2's firmware (version V0.26.03.01286) which prevents devices on the 5GHz band from communicating with devices on the 2.4GHz band, and vice versa . Although a free Sonos Boost sounds like a great thing. On your device search for your network and enter your password exactly as shown. Ask questions and share tips with other people 24 hours a day. Weve been experiencing the same frustration with this issue. To change anything you need to click one of the settings. I would still prefer to just hook my superior router . Guide to the BT Business Smart Hub. Can you seamlessly switch back and forth between the two modes? Changing Wireless Modeto 2 didn't fix the problem. BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. I could not find a hidden page called 'Routing' which may have offered the 'Bridging' option on a Home Hub 5A and Hub One. This is so you can learn about some of the most important features of your BT Broadband package. "We're aware that a very small number of customers are experiencing an issue with their Smart Hub 2 connecting with multiple streaming devices on their wi-fi network. You should see a box similar to the one shown below. After upgrading to BTs Fibre 900 the download speeds are so erratic I'm considering taking the BT Smart hub 2 out of the equation and using the Orbi as it probably should be to see if it helps. Guide to BT Business Hybrid Connect. However, some older devices are incapable of operating on both. Yes its not ideal. The Smart Hub 2 might be the new kids on the block, but there are still a number of other BT routers out there. "We're sorry for any inconvenience caused," added the spokesman. Works fine. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. I don't think the workaround for modem mode works. Not sure which hub or router you're using? The setting is on a page hidden on the home version.Navigate Advanced Settings > Log in > Broadband > InternetChange the /internet part of the address to /routingThis brings up a hidden page. Your BT Business Hub should now be in bridge mode. Could you tell me what is the last part of the URL on your Business Smart Hub when you click on 'DNS Hosts' tab? Was quite easy to get the money credited to my account after that : ). Connect the cable to the hub's power port, plug it into the wall and switch it on. At the bottom is a setting for Bridging. Click, Switching Smart Setup on and off on the BT Smart Hub, Switching Smart Setup on and off on the BT Home Hub 4 or Hub 5, Click the appropriate radio button to turn Smart Setup on or off and then click, If at a later stage you want to find the features and services that you would have been offered during Smart Setup, you just need to log in to. I connected a laptop via ethernet into it. My download speeds are now too low to stream things on my Apple TV with 5ghz turned off so Ive had to turn it back on, and now of course my Roam is no longer showing up in the Sonos app. So some transparency is needed so customers like myself know that this is a commonissue. Were aware thata very small number of customers are experiencing anissue with their BT Smart Hub 2 connecting with multiple streaming devices on their Wi-Fi network. Thats great to here. I have now switched the 5GHz option off,which immediately sorted the problem. Issue affects both Sonos Move and Epson airprinter - what was really strange was that both iPhones were hit but neither of the iPads despite the fact they all use the 5 GHz network. Check out our other help articles. 01-10-2020 The handler switched off 5ghz frequency remotely. Broadband speeds Bridge mode has been available on Business Hubs since the original 2wire 2700HGV ADSL routers from 2006, to enable business customers to use their own routers (without built in modem). Page 1 welcome this is your wi- router guide setting up your wi- router Connect your bre box (the wall unit) to the red WAN port on your router using the cable . Time will tell if this is a permanent fix but its worked this evening. At conservative gathering, Trump is still the favourite. Go to IPv4 Configuration. (I don't own a smart hub), https://hummy.tv/forum/threads/bt-smart-hub-bridge-modem-mode.9826/. I dont know how crap the BT router is feature-wise (I could take a guess), but can you make a separate SSID for 5GHz and put your Apple TV on that, while leaving your Sonos gear and phone on the existing 2.4GHz SSID? To turn the lights off go to Home, Hub light control. This means your Hub hasn't yet registered your device as completed. What? 8:32 AM Check that you're connected to your Hub's network. The difference between the two models I concluded was that one of the LAN sockets has been disconnected on the FTTP version and instead wired to this internal WAN interface. Readthis thread with growing frustration as disabling the 5 GHz band really is not an option and waiting for BT to issue new firmware is too uncertain. Try opening a browser and going to, If none of these reasons seem to explain why you're not seeing Smart Setup, it could be that you are using a device that's not compatible. You would not need to connect between the two wireless networks then, avoiding the broken code in the router. No, wiring a Sonos Boost would achieve the same effect that wiring any other Sonos player would. Switching Smart Setup on and off on the BT Smart Hub 2 Manage your hub, change your Wi-Fi settings and find out what your Plusnet router lights mean. https://kb.netgear.com/30186/What-is-Double-NAThttps://kb.netgear.com/30187/How-to-fix-issues-with-Double-NATCouple of options,1.
bt smart hub 2 hidden settings