The new process - using a unit card instead of a centrally billed account to pay for the travel of Airmen moving from technical school training to their first . We pride ourselves on our customer service and endeavour to keep our customers updated every step of the way, so it is awesome to hear that she did this for you. Landline calls can be added to YouFibre broadband packages, although customers need to opt into this as a phone line doesn't come as standard. Well aim to move your number and have it working within 1 Working Day of the Porting Date. 19.2 You need our consent to transfer your rights to someone else. Our Policy applies to all calls you make using our telephone service. Learn more about broadband boosters and how they work. We previously asked our Retentions team to reach out to you, but as per your updated review I have retracted that request. Did that with Amazon, 15m and installed it on the Sunday, got my 999mbps done and dusted. Subject to clauses 10.1 10.5, our maximum liability for loss of or damage to your physical property arising from our negligence or breach of this Contract shall not exceed 50,000. Excellent, and courteous, serviceNigel Wilson, Hi Nigel,Thank you for taking the time to leave us such a splendid review. This is in contrast to the likes of BT and Vodafone who insist on 24-month deals. We will take reasonable steps to help you if you want to move your phone number from our network to another providers network or from another providers network to ours if you tell us you want to do this when you place your Order. Do you agree with YouFibre's TrustScore? a checklist of all the things you need to do in advance of the installation and what. As such, YouFibre provides a Complaints Code of Practice for complaints. 4,730 followers. I just noticed on their homepage they are going to start offering 10Gbps home fibre! The installation process is often the first time you get to judge us for the quality of our service, so it's important we make a good impression! He fixed + ensured everything was completely tuned in + upto date. Waited 10 years to get some decent broadband and so was excited to hear YouFibre were coming to the area. On the other hand, full fibre takes fibre optic cables straight into the homes of customers, reducing any loss of speed at the same time as hugely increasing the speeds on offer. Companies can ask for reviews via automatic invitations. After service call to make sure everything was ok on the day. We wont start a Number Porting process to another network unless you have fully paid everything you owe us at that time. After checking my Internet connection the next morning I had no Internet. YouFibre. Installing Techie was a really helpful, polite individual. Annie YouFibre Customer Experience Supervisor RO Rob 2 reviews GB 4 days ago Also have issues with streaming which I didn't get with my previous supplier. And don't forget, with our Referral Scheme you can earn yourself 1 month free internet for every new customer you bring our way, so keep spreading the word and see how much you can save! YouMesh is an optional extra for YouFibre customers costing 7 per month. Hi David!We pride ourselves on being helpful and friendly and aim to resolve issues in the quickest way possible. Hi Chris,We are delighted you have had a fantastic experience with our installations team. If any court or relevant authority decides that any of them are unlawful, the remaining clauses will remain in full force and effect. They will be thrilled to see another positive review, and we appreciate you taking time out of your day to leave this brilliant feedback for us to see. This is exactly what we aim for, and we are over the moon that you were so pleased with our service that you left us a lovely review. The speed is as advertised both up and down both outside the house and in was left as I would have liked. Sometimes Number Porting isnt possible. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor, I had BENN and Callum fit my YouFibre this morning and I can say I am very very happy. Highly recommend Robert Foley for any service with YouFibre. Verification can help ensure real people write reviews about real companies. The PlayStation was not connected.Dustin the Youfibre service engineer came early. We are committed to understanding the needs and preferences of customers in vulnerable circumstances and those with accessibility requirements and to treating all our customers fairly and with respect, including those who are in vulnerable situations. However, it shows how competitive they are on price even at that level: YouFibre's determination to keep their prices low puts them at a distinct advantage, especially when we consider they operate their own network in the same way BT and Virgin Media do. 19.7 All of the Terms are included. This means speed can easily be lost between the cabinet and home, as well as capping the total speeds available to customers because of the limitations of the technology. We also record all 999 and 112 emergency calls. never by referral revenue. Netomnia are laying it all around the area. Available in London only. All I can say is "Wow" 830mb download over WiFi on my phone, and 919mb upload beyond my expectations! If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end our Contract (see clause 12). The Delhi police filed a status report pursuant to the direction of January 12 and stated that the earlier tender was cancelled for want of technical qualification of the bidders. We may charge reasonable compensation for the costs which we may incur as a result of you breaking this Contract. 2021 YouFibre Limited. So will be cancelling my contract. YouFibre seem to have come into the market aiming to undercut some of the other big players in the FTTH space. Currently running at 811Mbps which is fast but not what I'm paying for. Installation involves connecting new fibre optic cable to your house. If it is possible, we will let you know about any changes to the price of the Service, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor, I had BENN and Callum fit my YouFibre this morning and I can say I am very very happy. I've enquired but they don't have pricing for it yet. We will do everything we reasonably can to reduce the effect on you of any disruptions to our Services, but we cant guarantee a fault-free Service at all times. Anyone can write a Trustpilot review. Took advice of the techie for the cabling. We also ensure all reviews are published without moderation. Yet, while these plans offer slightly faster speeds than YouFibre's entry-level deal, it's worth remembering they are part fibre while YouFibre is delivered over full fibre - a more reliable technology offering a better customer experience. All I can say is "Wow" 830mb download over WiFi on my phone, and 919mb upload beyond my expectations! Thank you again for your kind review. The service was accurate, polite, efficient and thorough.However, I'm still a bit miffed that because of YouFibre's use of CG-NAT (i.e. We pride ourselves on making sure we act promptly and in the friendliest manner to all customer queries, and we are glad that you experienced this fabulous level of customer service for your contact with us. Installation: What do you get? Thank you once again, and have the best day!AnnieYouFibre Customer Experience Supervisor. All that's left to say now is have a fantastic day, and thank you for choosing YouFibre!AnnieYouFibre Customer Experience Supervisor, The excellent speed of reply, efficient resolution of the connection problem.knocking Sky into a cocked hat. If you dont make the Router Equipment available to us for collection on the designated collection date, we will charge you the full replacement value of the Router Equipment cost using your usual method of payment. 17.1 We may not offer all features of a traditional phone line. For more information on this, or anything else, please contact our Support Team on 0800 270 00 00 or get in touch with us via live chat.AnnieYouFibre Customer Experience Supervisor. Hi Steve!Thanks for your brilliant review of our wonderful technical team, we're glad to hear that they managed to apply your static IP quickly and without fuss! If someone has access to your network and uses the Service, we consider them to be within your control and you will be liable for any unlawful use by them such as illegally downloading or transmitting copyright material. Find out how we combat fake reviews. Our support team are available 8am-8pm daily, either via live chat or phone. Thank you again for your kind review. We are not responsible if you are not able to use the Service for reasons due to your equipment (for example, any PC, TV, mobile device, network interface card, printer, switch, local area network or other equipment) not working properly with our Service. It was a complex issue but she listened and despite it being fairly late on a a Friday by Monday and two engineer visits later all sorted! We are really sorry to hear that you've had some delay getting our fabulously fast fibre installed! If you need us again in the future please don't hesitate to give us a shout. AVForums.com is owned and operated by M2N Limited, We really appreciate the time taken to write reviews as we understand how valuable your time is. If you need us again in the future please don't hesitate to give us a shout. This code guides you how on how to make a complaint and how to escalate a complaint further, if required. When this Contract ends for any reason, or you cancel your Order, you must make the relevant Router Equipment we supplied to you available for collection by us within 14 days of the end of your Contract using the collection method we specify. 19.4 If a court finds part of this contract illegal, the rest will continue in force. Well send you another email to your registered email address with this new Porting Date, which will replace the previous Porting Date. Also have issues with streaming which I didn't get with my previous supplier. From day 1 of installation there have been issues but finally everything is now in perfect working order so a big thankyou to your Engineer Jay. Have a fab day!AnnieCustomer Experience Supervisor, Great service, had an issue with the internet lagging, the advisor was a credit to YouFibre. 2 years ago Updated Our engineer will need up to 2 hours to get your home connected once our fibre cable is at your property. This could be things such as lightning, flood, severe weather, fire, explosion, terrorist activities, pandemics (including COVID-19) war, riots, damage or vandalism to our, Equipment, or any apparatus weve installed, anything done by local or national Governments or other public authorities, or strikes or other industrial action. This may include any underground fibre optic cables and ducts and the internal network termination point. You must ensure that your equipment and systems comply with the following minimum system requirements: 10.3 Information passing over our network. We know that there are lots of different factors and life events which may cause vulnerability, whether it be long-term or on a temporary basis. 17.7 Porting Delays. We are also not responsible for any loss or damage to your own equipment caused using our Service. Categories Blog Log in For businesses. Hi Howard!Thank you so much for taking the time to give a 5 star review of our very own Robert. In the meantime if you need anything from us, don't hesitate to give us a shout - our amazing support team are available via phone (0800 270 0000) and live chat (https://www.youfibre.com/contact/) every day between 8am and 8pm. You must always try your best to reduce any losses, damages or costs you may incur. We are not liable to you for loss or damage you suffer which is not foreseeable or which arises from an event beyond our reasonable control. He fixed + ensured everything was completely tuned in + upto date. 8.5 Vulnerable Customers. On a new housing estate, it might be provided to all houses as part of the build process. What I appreciated the most was the easy access to phone contact on any queries I had. 10.6 Maximum liability for loss or damage to property. We may transfer our rights and obligations under this Contract to another organisation. 8.8 Recording calls. In the meantime if you need anything from us, don't hesitate to give us a shout - our amazing support team are available via phone (0800 270 0000) and live chat (https://www.youfibre.com/contact/) every day between 8am and 8pm. Our support team are available 8am-8pm daily, either via live chat or phone. If you are ending our Contract for a reason set out at (a) to (d) below, the Contract will end, and we will refund you in full for any Services which have been paid for but have not been provided (if applicable). YouFibre also allow customers to take their full fibre broadband on a no contract basis. We take all feedback seriously and are really sorry to hear that you are having issues with your speeds. Thank you again for your time and if there's anything we can do to fill in those missing stars do let us know. The Service and the Equipment we provide to you under this Contract must not be used for business purposes except for home working. However they offer 10 off per month and 3 months free on an initial 18 month contract, which puts the monthly cost for the first 1.5 years at 25/month for 500mbps and 33/month for 1000mbps. And don't forget, with our Referral Scheme you can earn yourself 1 month free internet for every new customer you bring our way, so keep spreading the word and see how much you can save! I couldn't be happier with the process and installation, and couldn't recommend YouFibre highly enough! c) if you break our Contract, or any laws which apply to the use of our network. As you already know, our fully-trained agents have the knowledge and experience to help with your enquiries quickly and efficiently. 2021 YouFibre Limited. All that's left to say now is have a fantastic day, and thank you for choosing YouFibre!AnnieYouFibre Customer Experience Supervisor. Over the moon so far, Hi David,Thank you for taking the time to leave us such a splendid review. Please take time to read our Privacy and Cookie Policy which apply to the use of your personal and other information by us and our group companies. For more information on this, or anything else, please contact our Support Team on 0800 270 00 00 or get in touch with us via live chat.AnnieYouFibre Customer Experience Supervisor. Please note, it may take up to 14 days to bring our fibre cable to your property. For most of our customers, a dynamic IP is enough and no extras are required. Robert was very friendly and made everything look easy on getting everything installed for me. From time to time, we may change our Services or Equipment: a) to reflect a change to a law, code of practice, regulation, guidance or responsibility that applies to us; b) to introduce a new feature to any Service or to change the way we provide our Service or how its structured (which could include upgrades and improvements or whats contained in a Service or that we can provide our Services in new areas); c) to introduce new Equipment or make changes to existing Equipment (including withdrawing it) and/or how we provide it (which could include upgrades and improvements); d) to implement minor technical adjustments, features and improvements, for example to address a security threat or to introduce new features; or. Boosters and how to make a complaint further, if required the quickest possible. To escalate a complaint and how they work for me way possible ensure that your equipment and systems comply the! 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youfibre installation process