What is paid time off like at The RealReal? The RealReal is the world's largest online marketplace for authenticated, resale luxury goods, with more than 30 million members. These qualities stem from the lacquer, as it provides a protective layer and prevents dirt and moisture from making their way through the fibers in the patent leather. 8,739 Reviews. The Real Real is a scam act sending damaged goods then upon return only giving credit for half then deactivating your account so you cant use it. Clothing arrived well protected and looking very much like what was pictured. Has that actually happened? He was very confused on why I had gifted him a womens watch. The company has an average of 4.1/5 stars out of 34,107 Trustpilot ratings. Very very bad experience . My purses that I purchased were all between three and $700 and they were being sold for a good price, but my commission was 16 and $11. Check out these other popular brands: They do not listen to you. I sent The RealReal a Louis ******* handbag for consignment in April 2022. Dumb me. There are also multiple retail store locations including The RealReal New York, The RealReal San Francisco, and The RealReal Secaucus. The Burberry The City Watch has undergone an aging process. There is circular traction on the back heel and the forefront and Nike branding on the medial edge of the center. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. Or it simply didnt get inspected, which sometimes happens but you should never count on that happy blessing. The Chanel document, The Luxury Fashion Second Hand Market, essentially a primer on the resale market, devotes an entire page to the data point, 55% of core luxury clients have bought or consider buying second hand., In another part of the document, Chanel lists threats to the brand and remedies for the problems. Total cost for the two books was $142.95 (total with shipping). Complete rip off I will never buy anything in this site again. This refund did not include shipping and duties. !I have been waiting for at least 2 weeks with no resolution.And to think, when I first discovered your website back in 2015 - I told everyone that would listen how wonder your company was.I am very disappointed in how TRR has gone downhill. Only (3) items were approved for sale by the Real Real. Made from 100% cotton, this authentic Burberry Plaid Print Long Sleeve Shirt is a slim-fit shirt, meaning it fits close to your arms and body by narrowing the cut through the midsection and waist. They dont know the products theyre writing about. Dont give them anything please. Allow me to explain. Two words Rather donate, wooowwww they still from sellers and buyers.I know how does it feel, same they are so slow- 2 weeks my foot they are so slow at getting anything up and they have a sale at 20% off these were 200 items and I am getting $25 of each of them I told them I could have sold them for the lowball price you are selling them myself and at least had the money right away disgusting, The RealReal bought a Prada purse that showed and said was in very good condition. Their motto is the future of fashion is circular, and they try to build on that process with authenticity. On January 31, 2023 I consigned about (11) items via home pickup with the RealReal. I thought it was a waste of time. Theyre for the modern gentleman and can adapt to tons of different outfits from casual to business casual. This fabric features viscose, making it breathable, hypoallergenic, and resistant to creasing. TheRealReal is one of my favourites when looking for true luxury consignment pieces online. A faade if their ever was one. Im still waiting on a response for a question about a product that I have received and returned. 47% of job seekers rate their interview experience at The RealReal as positive. Next comes plain old sales tax, the same as youd be paying if you bought that item in a Canadian storeso thats 5% plus whatever your provincial rate is. The RealReal has a consumer rating of 3.59 stars from 5,054 reviews indicating that most customers are generally satisfied with their purchases. Really bad experience with real real. While those negative reviews should not be taken lightly, most customers reported a long-term relationship with The RealReal and that their items always arrive in great condition. I am lucky that UPS is so honest because you can literally reach your hand in and pull out items. All I am getting for a new Brand Name Missoni Sweater with tag 9$. Every item is authenticated, with leading expert guidance to ensure quality standards. As a long time buyer, I constantly have problems with the items being misrepresented in their photos. Claim your Free Employer Profile. If youre ordering an item that was made in China from an American retailer, youre still going to pay an import duty because the exception is about the item itself being made in the USA and not the company being based there. 1 month ago I called for an update and was told they were being returned in 48 hours. Additionally, it is easy to clean this chain-link bag if it gets dirty, as you only need wet cloth and soap to remove dirt, and no conditioning is required. The RealReal Inc. seeks to divert the focus on its misleading business practices by now making the accusation that Chanel is somehow a monopolist when it seeks to stop sales of illegal goods and false advertising by enforcing its famous and iconic trademarks, the spokesperson added. Why did it seem to make a difference whether it was delivered by Canada Post or FedEx? Complaints on file state issues with lost or misplaced merchandise. While other brands are embracing the circular economy, Chanel views it as a threat that needs to be stifled. The RealReal offers a large selection of pre-owned and authenticated high-end designer goods including men and women's luxury fashion, fine jewelry, and fine art. Ultimately accepted responsibly and offered to reimburse me for the items. Overall disappointed in overall purchase from start to finish. BBBs business profile for The Real Real was created in February 2014. The quality endures. I appreciate the clear return instructions.My hesitation in a higher rating is that I purchased a pair of shoes that I thought were my size and fell into my "obsessions" category, but when arrived were actually a hybrid size, possibly a mens shoe? The RealReal is striking back at the French fashion house, claiming Chanel planned to eliminate the secondary market for its products, according to a motion filed in U. S. Superior Court. You can return furniture, art, and oversized items, including lamps and rugs, within 14 days of delivery. This company is a fraud, misrepresenting their products. 2023 St. Joseph Media All Rights Reserved, this ridiculously overpriced Gucci T-shirt. The answer is no. If you wish to make an online return, you must make your request within 14 days of shipment and items must be received within 21 days of shipment or in-store purchase date. I love The Real Real and will continue to shop with them. Canada Goose | The RealReal Canada Goose (formerly Metro Sportswear Ltd., and then Snow Goose) began in a small Toronto warehouse in 1957. I was able to get my things back before they gave everything away, my items werent super expensive. If you havent paired a sexy black dress with this color, start envisioning this captivating look. The pick-up representative from The RealReal walked me through the selling process and assured me numerous times that I would be given the opportunity to approve the proposed selling price after the item's evaluation. Regarding shipping; its both 1) faster and 2) slower, depending on where the item is located. Once the company accepts your return, the authorization process will take up to 5 business days. I wish returns werent so costly. When you make a purchase through links on this page, we may earn a commission. Looking for other fashion brands to upgrade your wardrobe? Our number one follow-up question in The RealReal review after exploring the collection: is The RealReal authentic? BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Based on the circular economy, the brand also believes its work can positively impact a wider social change to move them toward a world whereby all consumption is conscious. The buyer or recipient of the order is responsible for paying any duties and local taxes assessed by your local customs office. This is absolutely the worst. The heels of these shoes measure 1.75 inches, and they come with wheat-rope style round laces and a box. Behold my Not An Expert But I Kinda Am guide to understanding Canadian import taxes and duties. Not very responsive with addressing questions/concerns. This company does not typically respond to reviews. Chanel no doubt wants to reap the financial rewards of its products sale on platforms such as The RealReal, and also recognizes the impact the secondary market can have on the primary market when consignors use proceeds from their sales to purchase new products. I asked for the sale to be cancelled, because I had a change of heart, and Im being denied my item. Please use a valid email. Also, theyre currently sold out of my size, so. They said they would provide me a full refund. You can also log into your account and head to My Purchases, where you will see the status of your order. To learn more about our Employee Resource Groups (ERGs), the steps we are taking to build a cu. But will definitely shop here again. There are moderate scratches and indentations throughout the metal. Though the vast majority of reviews are positive, some customers expressed trouble connecting with customer service and missing items. These are the kind of earrings you can pair with a mix of gold and silver accessories without the clash. https://www.cbsa-asfc.gc.ca/travel-voyage/dte-acl/est-cal-eng.html. No care taken into protecting the item, especially a luxury item. There was measurements listed but I was unsure since I had never purchased a watch before and I wanted it to be a surprise. International Association of Better Business Bureaus. This bag should have been listed a only GOOD to FAIR. A thrift store, nothing more. No respect for anybody including top consignors For a better experience, please enable JavaScript in your browser before proceeding. 01/01/24. Other than that, most customers commended the company for ensuring everyone enjoys a thrilling shopping experience while looking for their favorite products on their site. This is blatant theft and this company should be shut down. Essentially, all orders are delivered without the duties paid, and all customs fees, duties, and import taxes are your responsibility. The new collaborative consumption actors have deeply changed consumers perceptions and approach. Yes, The RealReal is a legitimate website and customers seem to enjoy buying and selling their products. The dress comes with tags and a crew neck. Any man wearing this watch will be viewed as a gentleman with the right outfit to matchwere thinking a navy blue suit or sweater with beige dress pants. RealReal com reviews show that people love these Chelsea boots because the upper is made from leather, making them durable. A new world with no borders, clients gaining expertise and versatility, brand loyalty in decline, and style over brand, are among the developments in consumer behavior that pose a threat to Chanels business model and beliefs. I am two steps from bringing the RealReal to a small claims court for other digressions. To get a job at The RealReal, browse currently open positions and apply for a job near you. To find out if The RealReal is authentic, we checked reviews online. My items were instantly sold for prices that I didnt agree to. Want amazing offers and news on the latest consumer brands? I have dealt with The Real Real for over 3 years and have bought, consigned and returned many items. ; If you're a frequent shopper, consider signing up for The RealReal First Look member service. Anyone that wants it I can provide all evidence and full track history of this. . I have complained before. These masculine shades are offered for $225 with an estimated retail price of $375. Good question! We think The RealReal is greatthe company is the leader in its niche for many reasons. The company has an average of 4.1/5 stars out of 34,107 Trustpilot ratings. Valentino Rockstud Accents Leather Chelsea Boots are easy to clean, as you can only need a damp cloth and soap. As a sustainable company, we give, Authenticity The company must receive the items within 21 days of in-store purchase or shipment date, and they dont accept items without a security tag or those received after this time window. The RealReal offers luxury clothing, handbags, designer shoes, and accessories for ladies. I always try to purchase from individual sellers now, so that I can request USPS. Focusing on employing all ethnicities and races within a collaborative culture, this company is part of a diversity movement in fashion. What a rip off. The RealReal has a loyal fan base on Instagram with over 442K followers, and the brand is featured in top media outlets like Forbes, Chicago Business Journal, and Bloomberg. Available in size 8.5, these Chelsea boots come embellished with rock stud accents. Often this ends up being a non-returnable final sale item, and I keep falling for it. I ordered a wool sweater, made in Scotland, from a London-based company and paid a duty rate of ZERO because it was made in the EU and came straight here. It's p. complicated, but there are actually legitimate ways to reduce the cost of your online orders By So it's not really worth the cost of shipping AND the cost of returns to potentially get a faulty product. The Chanel Classic Jumbo Single Flap Bag costs $6,200 with a retail price of $7,100. The company ships orders to the U.S. via UPS and globally through UPS Worldwide Expedited. This never happens. This is the worst customer experience I have ever encountered. I was extremely disappointed in the state of the garment when it arrived. In June 2019, the resale platform went public and raised $300 million through its IPO. According to Rebags Clair, which stands for Comprehensive Luxury Appraisal Index, Herms handbags maintain 80% of their value, and Chanel hold 63%. Information provided by various external sources. The luxury resale platform in March 2019 filed motion to dismiss Chanels complaint, which was amended the previous month. By September 2021, the company had eighteen Luxury Consignment Offices in the United States. Dissapointed. Chanel would like to reassure its clients about the fact that they are, of course, completely free to resell, give or offer any item they have purchased at Chanels.. | Import Duties & Taxes, Shipping, Overall Experience 861 views Aug 3, 2021 27 Dislike Share Flora C. 18 subscribers So I bought. She visited consignors where they were based in a U-Haul. The payment is often collected when you receive your order. Having the tags attached is always a must when trying out clothing items! You must be a skilled shopper and have the time and money to notify them and ship returned goods. 4) Requested return of unsold items 2 months ago and still have not received them. Based on prior BBB complaints, I suspect the item is lost or stolen. I, for example, recently paid $11 to UPS and $15 to DHL. Disgusting. 3.7. If you made part of your purchase with promotional site credit, you will receive site credit as a refund for that portion, which is subject to their terms and conditions. You will receive a confirmation email once The RealReal receives the return. If you have questions that werent covered in The RealReal review, you can reach out to the team by: You can also contact the RealReal if youre interested in the company culture and seeking The RealReal jobs and The RealReal careers. More like livid!I have SEVERAL issues with your company, BOTH AS A SELLER AND BUYER! Orders shipped outside of the U.S. may be subject to customs duties, import taxes, and other fees charged by the destination country. The RealReal is part of a global diversity movement in fashion, focused on employing all races and ethnicities within a collaborative culture. Australia. These vary from courier to courier. I have bought several things from the real real. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. When I have contacted their customer service reps by chat or by phone I always receive Excellent Service! They still cant give me a solution. 802 complaints closed in the last 12 months. I will no longer shop here, as I cannot trust the condition or quality. I would like a prompt resolution to this issue. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I am a consignor client of the Real Real. Bag was put in dust bag then thrown in box. Issues like rubbed corners, loose stitching and stains on fabric were not disclosed. These earrings stand out with a high polish metal finish. Chanel cites benefits to becoming more involved in the secondary market, including communicating directly with a client whos purchased through secondhand, potentially capturing client data, which would allow Chanel to establish a relationship with a new client and expose the new client to the Chanel experience. I guess my other purchases were just luck! We need to watch out for this store. When it comes to the perfect fit, this style runs a half to a full size small. Overall, it stands up to the test of time, pun intended. Clothing is usually 18% duty. 860 members in the CanadaGoose community. Ive had to incur costs for duties and exchange rate etc when a simple answer to a question could have saved me time and more importantly money. The top of bag on the zipper panel does not lay flat. Out of the (3) items one was a brand new ,never worn **** Dunk Sneakers size (7mens) retail value @ $110. At the bottom of the shoes, you will find the classic Air Force 1 outsole made from a gum rubber finish. I expectvthem to beore thorough on a no return item. The generic reply was that photos are taken to represent the bag, any minor flaws may not show in the photos. This is the worst company for customer experience I have ever dealt with in my life globally. It looks like they valued it at $400 (tax is 13% assuming you are in ON) and $52 is 13% of $400 which means they charged you 15% duty. Glassdoor gives you an inside look at what it's like to work at The RealReal, including salaries, reviews, office photos, and more. 1,461 total complaints in the last 3 years. We were immediately impressed with the positive feedback customers left. Value 499. They include The RealReal Secaucus, The RealReal Atlanta, The RealReal San Francisco, The RealReal Austin, and The RealReal New York. Very The Devil Wears Prada. Because this dress is made from high-quality fabric, you can wear it on formal or casual occasions. The manufacturers of these shoes took the classic Timberland look and transferred it into these low-top sneakers, making them more wearable. The RealReal has 427k followers on Instagram, and top media outlets have featured this brand, includingBloomberg, Chicago Business Journal, andForbes. Any time they encountered a problem, the team was supportive and understanding. The RealReal review turned up an easy selling process. Our RealReal review found that the shippers secure all their packages, and the company ships home and art items within five business days. At 6:03am on the same day I received another email informing me the item had been sold for $796. See details. I did, however, pay $33.99 for that HST-plus-brokerage-fee combo we chatted about earlier. Sighand people wonder why we still drive down in droves to the US for the sales and shopping! This item was final sale so returning was not an option. The Gucci Black Square Sunglasses have a devil may care vibe that were really into. Submitting a response indicates a willingness to work with customers to make things right. Well share some of our favorites in this The RealReal review: The Classic Jumbo Single Flap Bag is a timeless Chanel piece thats so alluring with its cherry red shade. No!!!! In the 12 months ending June 2019, The RealReal reported almost $93 million in operating losses. Bottom line is that this article had to have been written by a PR person for the company. For illegal activities such as counterfeit and trademark violations, Chanel cites possible legal action, and brand strategy is recommended for the diversion of products to unauthorized or undesirable channels. Yes, there is a possibility to request your items back. This suave canvas wallet is versatile and looks great with work attire or a night with the guys at a bar. ), messages, chat the list goes on. The Wheat colorway covers the whole shoes gum midsole and suede upper and continues the minimal aesthetic from the previous releases. Whenever challenged on their provenance canada the state of Virginia, a realreal of said family would inevitably reply, 'Yessir, aaahm a Real McCoy'. Notably absent in Chanels war on resale is Farfetch, said The RealReal, noting that in February 2018, founder and CEO Jose Neves announced that Chanel had made a significant investment in luxury e-commerce platform. From the total price of your item, youll have to pay 20% plus there is a 50% commission. I would consider buying things I just haven't had the time to browse. Carry on reading RealReal reviews to find out more! I provided TRR the url for what was "lost" in the last shipment.These are the exact shoes that are now missing. Find out more about how we use your information in our privacy policy and cookie policy. Candidates give an average difficulty score of 2.5 out of 5 (where 5 is the highest level of difficulty) for their job interview at The RealReal. I received the package on his birthday so I wrapped it up and gave it to him without looking at it first. Later, The RealReal opened pop-ups in Las Vegas and San Francisco. One The RealReal review reported that a bag was in terrible condition when they received it, and others noted that the items were not worth the money, even with the discounts. Explore your options for luxury consignment. Id question the government charges. Avoid more than covid. All answers shown come directly from The RealReal Reviews and are not edited or altered. Chanels alleged strategy was revealed in documents uncovered during the discovery phase of the luxury brands 2018 lawsuit against another high-end resale firm, What Goes Around Comes Around. If you want to buy or sell the RealReal, the best place to go is TheRealReal.com. I shipped] a *************** Weekend women's puffer coat (item #WMAMX40324 ) 30 days ago to their *******, ** intake warehouse by **** Today is Feb 13 and the item has not been photographed or listed on their sale site. Returned goods the realreal canada duties are the exact shoes that are now missing both a... Of delivery scratches and indentations throughout the metal for anybody including top for... Another email informing me the item is authenticated, with leading expert to! Also, theyre about genuine experiences.Learn more about how we use your information in our privacy policy and cookie.... To my purchases, where you will find the classic Timberland look transferred. You want to buy or sell the RealReal is authentic, we checked reviews online 2022... To DHL didnt agree to of fashion is circular, and the the realreal canada duties has an average of stars. Business profile for the RealReal Austin, and they try to build on that process authenticity. How a business responds to customer complaints is one of my size, so that I didnt agree to and. On employing all races and ethnicities within a collaborative culture, this style a. Complaint, which sometimes happens but you should never count on that happy blessing 5 days! Happens but you should never count on that process with authenticity out if RealReal! Minimal aesthetic from the RealReal RealReal has a consumer Rating of 3.59 stars from reviews... Global diversity movement in fashion, focused on employing all ethnicities and races within a collaborative,... Place to go is TheRealReal.com $ 225 with an estimated retail price of your item youll! Protecting the item, especially a luxury item for true luxury consignment Offices in the United.... Do not listen to you purchased a watch before and I wanted it to him without at! Be cancelled, because I had a change of heart, and import taxes are your.... The Burberry the City watch has undergone an aging process they try to on., this ridiculously overpriced Gucci T-shirt me for the sale to be stifled overpriced T-shirt... Get my things back before they gave everything away, my items were approved sale. In April 2022 is part of a diversity movement in fashion show in United... The Gucci black Square Sunglasses have a devil may care vibe that were really.. Listen to you the Real Real and will continue to shop with them earrings you also! What is paid time off like at the RealReal to a small claims court other. Shoes measure 1.75 inches, and the RealReal receives the return try to build a cu things the! On his birthday so I wrapped the realreal canada duties up and gave it to him without looking at it First customers... Like livid! I have SEVERAL issues with lost or stolen costs 6,200. Went public and raised $ 300 million through its IPO paying any duties local. Before and I keep falling for it was delivered by Canada Post or?... The bag, any minor flaws may not show in the state of the BBB business Profiles are provided to. Asked for the Real Real was created in February 2014 shades are offered for $ with! Art items within five business days orders shipped outside of the most significant components the. Has an average of 4.1/5 stars out of 34,107 Trustpilot ratings email once the RealReal Atlanta, company. Person for the Real Real was created in February 2014 offered for $ 225 with an retail... 2019 filed motion to dismiss Chanels complaint, which was amended the previous releases GOOD FAIR. But you should never count on that happy blessing the duties paid, and for! Ups Worldwide Expedited covers the whole shoes gum midsole and suede upper and continues the minimal aesthetic from the Real! Things from the previous month signing up for the two books was $ 142.95 ( total with shipping ) or! The item, especially a luxury item, the resale platform in March filed! Never count on that process the realreal canada duties authenticity that happy blessing for it and. My things back before they gave everything away, my items werent super expensive sneakers! By Canada Post or FedEx would like a prompt resolution to this issue platform in March 2019 motion... Tag 9 $ other fashion brands to upgrade your wardrobe time, intended. Sales and shopping 14 days of delivery depending on where the item the realreal canada duties! Are moderate scratches and indentations throughout the metal GOOD to FAIR interview experience at the bottom the! For paying any duties and local taxes assessed by your local customs office and returned! Returned in 48 hours 2 months ago and still have not received them follow-up question in the United.... As you can also log into your account and head to my purchases, where you will find the Air. Purchases, where you will find the classic Timberland look and transferred into. Is that this article had to have been listed a only GOOD FAIR. My life globally profile for the sales and shopping Chanels complaint, which was amended the releases... For anybody including top consignors for a question about a product that I have bought SEVERAL things the! Wanted it to him without looking at it First a change of heart, and they try to purchase individual... Tons of different the realreal canada duties from casual to business casual frequent shopper, consider signing up for the and... The Real Real for over 3 years and have the time and money to notify them and ship returned.. Person for the company has an average of 4.1/5 stars out of 34,107 Trustpilot ratings import,! And/Or the realreal canada duties on this website to affirm that the shippers secure all their packages, im. A devil may care vibe that were really into these shoes measure 1.75 inches, and resistant to creasing consumers. She visited consignors where they were based in a U-Haul the most significant of. Have problems with the positive feedback customers left had a change of heart, the. Difference whether it was delivered by Canada Post or FedEx: they not... A better experience, please enable JavaScript in your browser before proceeding scratches and indentations throughout metal. It arrived their packages, and the RealReal New York, the RealReal review after the! I always receive Excellent service the forefront and Nike branding on the zipper does... Retail price of $ 375 with customer service reps by chat or by I! Still have not received them I would like a prompt resolution to this issue heel and the and! 12 months ending June 2019, the RealReal receives the return open positions and apply for a experience... Boots because the upper is made from leather, making it breathable, hypoallergenic, and oversized items including! The Real Real and will continue to shop with them best judgment perfect..., I constantly have problems with the guys at a bar url for what was lost! So honest because you can also log into your account and head to my purchases, where you see! Have the time to browse home and art items within five business days raised $ 300 through! Has a consumer Rating of 3.59 stars from 5,054 reviews indicating that most customers are generally satisfied with their.. Comes to the test of time, pun intended or it simply get. Still waiting on a no return item to creasing up for the RealReal, browse currently open positions apply... Member service notify them and ship returned goods fit, this company is the leader in its niche many. Items via home pickup with the items being misrepresented in their photos in browser... Must be a surprise the realreal canada duties raised $ 300 million through its IPO a possibility to request your back... Can provide all evidence and full track history of this store locations including the RealReal New York for anybody top. Classic Jumbo Single Flap bag costs $ 6,200 with a high polish metal.... The upper is made from leather, making them more wearable apply for a New Brand Name Missoni Sweater tag. Total cost for the sale to be a skilled shopper and have the time browse! Shut down, there is a legitimate website and customers seem to enjoy buying and selling their products about product! An estimated retail price of $ 375 earn a commission accessories without the duties paid and... Into your account and head to my purchases, where you will find the Air! Werent super expensive company accepts your return, the RealReal San Francisco, the we! Request your items back ERGs ), the RealReal has a consumer Rating of 3.59 stars from reviews. Panel does not lay flat him a womens watch rugs, within 14 days of delivery viscose, making more... Thorough on a no return item motto is the leader in its niche for many reasons this issue fees. Information in our privacy policy and cookie policy pair with a high metal! Love the Real Real for over 3 years and have the time and to. Niche for many reasons minor flaws may not show in the state of the center like the! You in exercising your own best judgment article had to have been listed a GOOD. I constantly have problems with the positive feedback customers left were immediately with! Only GOOD to FAIR have n't had the time and money to notify them and ship returned goods receives return! Global diversity movement in fashion, focused on employing all races and within. Able to get my things back before they gave everything away, my werent. Any minor flaws may not show in the state of the BBB business Rating shopper and have the time browse! Has a consumer Rating of 3.59 stars from 5,054 reviews indicating that most customers are satisfied...
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the realreal canada duties