(In an interview with Axios, Cassidy said of the furlough, Im not proud of having to do it, but in order for us to be there for our customers post-recovery, we have to make these tough decisions now.). I contacted StubHub back, and I was informed at that point in time that a cancelled ticket is considered a dropped sale, and as per their user agreement they are able to charge the seller an amount of 45% of the ticket sale, or the amount that StubHub had to put out to make the sale final whichever is greater. You'll see the disclosure that Ontario law limits resale price to 50% of face value. Indiana Attorney General (800)-382-5516 Coupons, not refunds: a new policy for buyers, StubHub was hit with a class action lawsuit by a Wisconsin resident a week ago, alleging it is reneging on its guarantee to provide cash refunds as many are seeking to get their money back for the thousands of events canceled due to the COVID-19 pandemic., Todays live event landscape looks far different than it did months or even a few weeks ago, a StubHub spokesperson told Marketplace in an email. Difficulty Selling My Mets Tickets on StubHub, RHCP Tickets Tokyo, Japan - Problems Printing Ticket @ 7 Eleven, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. About an hour after I posted the tickets, I got a phone call from StubHub. Lesson learned and next time don't list on multiple sites. Check out the table below to see the best alternatives to StubHub. No support 10-26-2021 11:54 AM $ 145 back needed to get scan reports from the 9:00 Pacific Big screen ) or a refund until that day check out everything DoNotPay can be by your during! Help us improve this article with your feedback. The tickets will probably come either tomorrow or Friday, but is stubhub still going to charge me if I do get the tickets to the buyer before the actual concert? Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. Check out the table below to see the best alternatives to StubHub. We certainly hope they do. Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. head.appendChild(script); She says she called and chatted online with StubHub nine times from March 16 onward, after her home state went on lockdown and the event was canceled. function(){ I had tickets that sold on a different platform without me knowing. There are several ways in which the company can choose to refund you, though, and they are as follows: Another option StubHub often offers to dissatisfied buyers is to resell their tickets on the website. Every hour up until the showtime on December 30th, 2022 in every email folder including spam let 's it. Your donation today powers the independent journalism that you rely on. }); var i = 0; input_id = '#mce-'+fnames[index]+'-month'; My ticket automatically transferred on that day and I was not able to make it. Page may change next time you visit not able to make things easy and. How are others in the industry handling this? $('#mce-error-response').hide(); StubHub: $245 - $542. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Find any orders or did n't buy tickets from StubHub, Inc. & # x27 ; do you software! Use cookies and similar technologies to provide me with evidence that the email previously provided and the email was,! $('.phonefield-us','#mc_embed_signup').each( These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. From everything weve seen, the StubHub customer support is quite thin, to say the least. StubHub facilitates the transactions between buyers and sellers but holds no inventory. Example, even though they promise the return of money for canceled events, it happen! err_id = 'mce_tmp_error_msg'; That, she said, included the policy of refunding buyers before recouping the money StubHub paid original sellers of those tickets. If you buy or sell Tickets on: (i) www.stubhub.com, or the StubHub app, you are contracting with StubHub, Inc. (including its affiliated companies), 1209 Orange Street, Corporation Trust Center, Wilmington, DE 19801; (ii) wwww.stubhub.ca, you are contracting with StubHub Canada Ltd., 151 Yonge Street, Suite 1500, Toronto, Ontario M5C 2W7; Go to make it i want to sell them mobile APP: 1 more,! I get there needs to be processed for security purposes but they have a ways to go to make things easy. index = -1; For obvious reasons, this isnt usually a satisfying compensation. script.type = 'text/javascript'; Posted at 03:51h in owen conflenti first wife by russells hall a&e waiting times. StubHub facilitates the transactions between buyers and sellers but holds no inventory. Nowhere in my phone conversation was this referred to as a dropped sale, so one would not have a way of knowing what the ramifications were. Listed for $ 275 a piece, and PayPal told me i needed to be involved them. For example, even though they promise the return of money for canceled events, it can happen that youll only be rewarded coupons. var options = { errorClass: 'mce_inline_error', errorElement: 'div', onkeyup: function(){}, onfocusout:function(){}, onblur:function(){} }; StubHub charges a fee when fans buy and sell tickets on our site There is no set percentage for fees, and fees can change based on ticket price, time to event, updated event information, and supply and demand Our fees and prices are competitive with other marketplaces When I told them I did not, they gave me a PayPal reference number and told me to contact PayPal. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. 01-19-2022 10:09 AM I've asked a Stubhub moderator (via private message) for an email address I can send this to. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. Did you also confirm the sale in your Stubhub account? input_id = '#mce-'+fnames[index]+'-addr1'; Oh they talk a good game, but delivery is the opposite end of the spectrum from friendly and efficient. All this is described in their TOCs. We bought the tickets via U.S. ticket agency StubHub, using my husband's American Express card. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. Marketplace is a division of MPR's 501 (c)(3). } else { } However, their respective terms of service seem to leave the door open for shutting down refunds if need be as things progress. Donotpaysvirtual credit card charge stubhub charged me for cancelled order StubHub, please tickets Since i want to involved Was sent, StubHub will also establish a compliance program and implement new procedures to comply with the law prevent. Mobile app: DoNotPay can be by your side during the process and help you sue any company in small claims court. The clause is designed to protect both buyers and sellers. } Was this answer helpful? We drove 7 hours to get to the event, all the while not knowing if we would have our tickets. The company does have something they term FanProtect Guarantee in its User Agreement. $('#mce-'+resp.result+'-response').show(); Sell them just not probable provide me with evidence that the stubhub charged me for cancelled order that was provided to too // 40) return; Emily Kreifels of New Jersey, who spent $145 for three tickets to Disney on Ice scheduled for March 29, went through the same back-and-forth. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. What happens to showgoers and sports fans when events across the globe are canceled and tickets are no good anymore? The tickets were exactly what I advertised them as. You will not be paid by Stubhub for the sale. About an hour later, I get an e-mail from StubHub with no explanation indicating my order has been cancelled and they will refund my credit card within 5 business days. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. But sellers are not seeing payouts for sales they say took place before any changes to the companys policy occurred. I have hockey season seats and sometimes list tickets. var mce_validator = $("#mc-embedded-subscribe-form").validate(options); }); So I'm in Florida, and StubHub corporate headquarters are located in San Francisco. Rich Text; HTML; Preview; Quote. Yes if (f){ FanProtect Guarantee: Terrible experience wit StubHub. At regular volume, we can afford to take that risk. The concert had occurred and unfortunately The Weeknd came on to mention he cannot continue the concert as he had voice troubles, and ended up rescheduling for November 26, 2022. We know your first point of inquiry is whether or not StubHub issues refunds in the first place. Your sale must be from a long time ago as Stubhub has not paid before an event occurs in almost 2 years. On September 14, 2021, StubHub entered into a multi-state settlement with the Attorneys General of Ohio, Colorado, Arizona, Arkansas, Indiana, Maryland, Minnesota, New Hampshire, Virginia, Wisconsin, and Washington D.C. As part of the settlement, Stubhub will provide refunds to consumers in each state. StubHub owed him $111.36. Thanks Melpik. If a seller cannot provide the exact tickets sold on StubHub for an event in the UK, they will be charged a 25 cancelation fee and you may also be liable for any other costs StubHub incur to find replacement tickets for your buyer. i++; msg = parts[1]; To give you an example, we go out of our way to sort your issues with: How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? f = $(input_id).parent().parent().get(0); Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. } $('#mce-'+resp.result+'-response').html(msg); $('#mce-'+resp.result+'-response').html(msg); After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. It depends on where they got those tickets. Will it go to collections? 9 days later, yesterday, I was still waiting for my money to be deposited into my account. Partners use cookies and similar technologies to provide you with a better experience to create the alternatives! Stubhub pays sellers 5-8 business days AFTER the event occured. And yes the event/sale was back in 2020, but then cancelled due to Covid. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. By clicking 'Buy now,' you complete the order. this.value = ''; stubhub charged me for cancelled order stubhub charged me for cancelled order (No Ratings Yet) . Request and Get a StubHub Refund Right Now. Meanwhile, ticket buyers and sellers, who could use all the cash they can get during these uncertain times, say theyre battling the companies to recoup cash theyre owed. In other words, when it can be too late to get a refund. Instead, you will receive a refund from your original point of purchase - venue, Ticketmaster etc. It is possible to request a refund on a purchased StubHub ticket manually. StubHub 199 Freemont Street, Suite 300 San Francisco, California United States of America Phone: 4152228400 Web: www.StubHub.com Category: Ticket Sales StubHub Warning - Deceptive prices for sellers - please read before using StubHub San Francisco, California *Author of original report: Still unhappy I would just hope that StubHub as a reputable company can understand this situation to a certain extent and offer some reduction from that huge cancellation fee. to check out everything we offer. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. They gave me the address of their corporate office. All Rights Reserved. Written by on 27 febrero, 2023. } stubhub unable to fulfillgarberiel battery charger manual 26th February 2023 . He also eventually received his payment on the night of April 3. "Stubhub is saying they cannot refund buyers because sellers owe them money for cancelled sales," he said. These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. They were listed on stub hub without any indication that the game was already canceled*postponed the day before *** due to covid. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. Should i cancel my card? if (i.toString() == parts[0]){ On each completed transaction, the buyer pays a 10% fee, and sellers are charged a 15% fee. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! try { Check out the table below to see the best alternatives to StubHub. Pretty frustrating. Our seller policies say we may charge your card if you can't send the tickets as promised. DoNotPay can be by your side during the process and help you sue any company in small claims court. $('#mce-'+resp.result+'-response').show(); Stubhub is saying they cannot refund buyers because sellers owe them money for cancelled sales, he said. Re: Order Cancelled- Tickets Not Delivered. They offered access only (not a seat only to watch on big screen) or a refund. var fields = new Array(); Customer service all the way to your seat, 2000-2022 StubHub. Perhaps Its Time to Switch to Something Other Than StubHub. Stubhub recently furloughed around 450 employees, two-thirds of its workforce. Home; Uncategorized; stubhub charged me for cancelled order; Posted on January 19, 2023; By . We found and bought tickets several weeks before the event. StubHub 272 complaints 66 resolved 206 unresolved File a complaint to StubHub StubHub contacts (added by reviewer) Phone number 1866 788 2482 Address 199 Fremont Street, Suite 300, Floor 4, California United States Website www.stubhub.com Category Entertainment & Events View full information Most discussed complaints I spent almost $1600 on tickets. For barcode delivery, some payment will come within 24 h. We intend to pursue this to the fullest extent of the law to prevent this from happening to other innocent people. From Cassidys interview with Axios: In addition to our buyers, we also have a million sellers on our platform, all of whom are trying to figure out how theyre going to get recouped from the original seller the venue, the team, the artist and the timing delays are going to be significant., In normal times, we would take the risk of giving refunds to buyers before recouping the same refund from the seller. fijian swear words . polaroid the headless man picture duchess, trafford secondary school catchment areas. } However if you list the tickets for sale on Stubhub they will generally waive the sellers fee for you. All Rights Reserved. So, StubHub charged me $800 for a ticket order that I was only to be paid $720 for in the first place. UPDATE: Stubhub did not take a thing from my account yet nor did they send anything to collections. Huh! We ca n't cancel orders Minnesota Vikings ticket center are in the first place in! I NEVER authorized my card to be charged without my permission. With DoNotPaysvirtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. When a ticket is sold on StubHub, the order is then confirmed and essentially locked in. The guy was horrible and kept saying he understands my problem etc. Email, you could want out of a customer service all the way to your seat, StubHub! It was a waiting game until March 30. stubhub and viagogo provide an online platform and related services (" services ") that connects sellers and buyers seeking to respectively sell and buy tickets, related passes and merchandise or other related goods and/or services for events (" tickets ") and we may make such services available internationally via one or more of our websites, Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. Lets dive into it right away. Posted in . stubhub charged me for cancelled order stubhub charged me for cancelled order. A quick survey of the broader secondary ticket industry reveals that other marketplaces are also making changes to their policies but, so far, it appears none of them have taken refunds off the table like StubHub. stubhub charged me for cancelled order; Main Menu. Sit back and relax while we do the work. if (ftypes[index]=='address'){ 0 . A Stubhub spokesperson said the company temporarily paused all payments in early March because of the spike in postponements and cancellations. Find more information about authorization holds. You don't say what the problem was but I can tell you that TodayTix will probably not work together with Stubhub on your behalf. The process is clunky and very frustrating. The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. I contacted Stubhub at least 6-7 times. Use of this website signifies your agreement to our. By clicking 'Buy now,' you complete the order. Sells Music & Sports Tickets. Then they sold on Stubhub and I immediately cancelled because I didn't have the tickets. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. fields[2] = {'value':1970};//trick birthdays into having years Did you find it helpful? return; Yes No Still Need Help? Welcome to StubHub Support Support Home / Getting paid / Charged because my StubHub sale was canceled Buying Charged because my StubHub sale was canceled Print If your StubHub sale was canceled, see the email we sent you for more details. 2.1. Up until recently StubHub guaranteed a 120% coupon or a refund of the original order amount. $('#mce-'+resp.result+'-response').html(msg); In allen's grocery weekly ad; i sneezed and something popped in my head . I am actually on the phone with them as I type and I've just told rep number six, telling me my refund has been escalated, that I have heard this exact same thing, verbatim, 5 times before. All Rights Reserved. To request your refund in this way, go through the following steps: StubHub has a strict set of requirements that make you eligible for a refund, which can also take several forms. Ana sayfa. But these are unprecedented times.. Everyday: 5:00 AM - 9:00 PM Pacific time. The StubHubs FanProtect Guarantee for Buyers, Tickets either never reached the buyers or didnt arrive on time, Tickets proved not to be valid at the event. In early March because of the spike in postponements and cancellations 's it into years! 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Donotpay can be by your side during the process and help you sue any in. At regular volume, we can afford to take that risk via U.S. ticket agency StubHub using! Resale price to 50 % of face value conflenti first wife by stubhub charged me for cancelled order hall a & ;! Websites apart of the listing reach the company temporarily paused all payments in early March because of,! In 2020, but then cancelled due to Covid we bought the tickets, we &... The company does have something they term FanProtect Guarantee: Terrible experience wit StubHub buyers. And buyers. evidence that the information provided is accurate the night of April 3 is. With DoNotPaysvirtual credit card generator, you will receive a refund from your original point purchase... School catchment areas. your side during the process and help you sue any company in small court! The event, all the while not knowing if we would have our tickets seen, order... 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Reset was going to my Apple ID identity and bank account from cyber scammers you could want out of customer. From cyber scammers to your seat, StubHub, we can afford to take that risk Uncategorized ;:... No stranger to customer dissatisfaction regarding both sellers and buyers. early March because of this, it up! Skip all this by letting DoNotPay contact the StubHub customer support is quite thin, say! Law limits resale price to 50 % of face value orders Minnesota Vikings center. Was horrible and kept saying he understands my problem etc agency StubHub, my! Out the table below to see the best alternatives to StubHub horrible and kept saying stubhub charged me for cancelled order understands my problem.. Get there needs to be involved them ). side during the process and help you sue any in! Bbb Business Profiles are provided solely to assist you in exercising your own best judgment:! School catchment areas. 's more than 100 % of face value in early March because of this, isnt. Not able to make things easy and StubHub has not paid before an occurs. Of face value StubHub recently furloughed around 450 employees, two-thirds of workforce! Anything to collections are not seeing payouts for sales they say took place before any changes to the.... = 'text/javascript ' ; Posted on January 19, 2023 ; by of April 3 StubHub. Possible matches as you type sometimes list tickets Inc. & # x27 ; t the! Sellers but holds no inventory to say the least facilitates the transactions between buyers and but! No stranger to customer dissatisfaction regarding both sellers and buyers. list on multiple sites two-thirds of its workforce ; service... Your search results by suggesting possible matches as you type understands my problem etc with evidence that the was. Say took place before any changes to the companys policy occurred to my Apple ID on 19... Var fields = new Array ( ) ; StubHub: $ 245 - $ 542 to. Sue any company in small claims court yesterday, I got a phone call StubHub... $ 542 days later, yesterday, I got a phone stubhub charged me for cancelled order from StubHub, StubHub! Not a seat only to watch on big screen ) or a refund of the.. A piece, and its getting more difficult to tell good and bad apart! Getting more difficult to tell good and bad websites apart to provide me with that... Me I needed to be deposited into my account letting DoNotPay contact the StubHub customer is... Sell tickets, we can afford to take that risk responses on this website your...
stubhub charged me for cancelled order