125% Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. Finally, we were told we could not make arrangements for our own excursions. The whole contract is at http://www.vikingrivercruises.com/pdfs/2011%20PAX%20Ticket%20Contract_EU.RU.UK.pdf. Viking has an office in California. If you do not get cash compensation (from the travel insurance), Viking agrees to revisit your case and work out a settlement involving some amount of cash compensation rather than travel vouchers, he wrote. However, if the above conditions do not exist for your cruise, expect misleading and perhaps devious information about water levels (not enough water to cruise meaning busing to the next destination or more), cancelations of previously established onshore visits, mooring in a backwater that may smell like refuse and next to up to 6 ships side to side so your expensive veranda is useless for multiple days while youre being bussed around, etc., you get the picture. 5700 Canoga Ave #200, Woodland Hills, CA 91367-6569. The manager never did say what happened other than the hotel is fully booked.The other couple got a room the had a strong septic smell. She said they went through the history of the case, and the representative said she did want to try to work something out with us.. Find another cruise line.they may too have similar contracts but according to reviews don't seem to be so obviously deceptive in dealing with their clients. Guests will have 24 months to select their new date and use their Risk-Free Guarantee Future Cruise Voucher to make a new reservation on any river, ocean or expedition cruise. I received the refund 02/21/2023. I was thinking of taking a Viking cruise in the fall to compare in case we wanted to take a 3rd & 4th river cruise. I can't believe this is legal! We have friends who highly recommended GCT. He paid Vantage $18,536. The cabins on those 2 sure look nicer especially the beds. Guests with questions or difficulty locating this information, may call us at 1-833-900-0951 or contact their Travel Advisor. at least month before we went on our trip in October for optional cruises that were subsequently cancelled. ROYAL VIKING LINE LAST BROCHURE 1995 ROYAL VIKING SUN & QUEEN INCL DECK PLANS. %PDF-1.7 At 67 days before departure, there were NO Shore Excursions available to reserve. .. this is not an Act of God. 3 0 obj I consider that excellent service fro Celebrity and my TA. Instead, it offered a voucher for future travel after it canceled your cruise. The Fosses rebooked their cruise for this April. How will you calculate the voucher? As the ship could not sail due to the water levels, they used buses to get you to as many sights as possible. endobj Nevertheless, we are pleased you have secured included excursions and encourage you to check your email regularly for sailing updates and My Viking Journey for changes in excursion allotments. CC Help Jenn 2 0 obj I thought I should let you know the results, she told me. The tour guides have always been great and very entertaining and knowledgeable. Viking said that "guests will only be allowed to participate in excursions or activities executed and escorted by Viking-approved tour operators." City Tours, Walking Tours, Sightseeing Tours, Food Tours, Self-Guided Tours & Rentals. Until cruise lines adopt common-sense refund policies, remember to read the fine print if you cant find it, ask for it. All of Vikings competitors made the same offer. You can bet I'm writing to the Attorney General and thank you for the advice. But for me, the best explanation is that the company is in business. In all fairness, every other interaction for us at the Palace was great! The Irrawaddy is the largest and most important river in Burma (Myanmar). The same thing happened to the group getting on as we got off..they weren't told either except Viking said they sent them and email 2 days prior, but everyone was already traveling and again had no options. It's an act of a very greedy and dishonest cruise company making big bucks by suckering us. LauraS After all, this too shall eventually pass. CC Help Jenn The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. Cash compensation would not necessarily cover the full amount owed and the travel insurance premium is not eligible for reimbursement in any event.. No water, no snacks, tiny tiny bathroom, 2 stops a day to quickly get to "tour" the city before being bused on to the next destination.Restaurants that were irritated to have a large group. I have to say that I'm surprised by your post and experience. We think we were able to reach a reasonable settlement and are glad to put this behind us, Keyles said, noting that Viking asked them to sign a non-disclosure form that prevented them from giving the details of settlement. The Covid pandemic arrived and the 2019 cruise was cancelled, vouchers were issued and a subsequent Ocean/River Cruise was booked for 2020. Refunds are made upon receipt and depend on the working times of banks. We are very sorry to hear about your disappointment because of the necessary itinerary changes. Keyles reminded the representative of the promise she had in writing from the other agent said about working with them on a cash settlement instead of the vouchers. Travel companies always do the math so it favors them. Is my warranty dead, too? It promised refunds later,. Viking River, Cruises, Inc. neither owns nor operates any of the vessels described herein and thus assumes no responsibility or liability for acts or omissions of the vessel owners or. CC Help Jenn When it was clear that COVID-19 was really serious, we canceled, she explains. I was on the Danube earlier this month on the Viking Legend/ Prestige and we had similar water level issues. Passengers booked on canceled sailings can choose between a full refund or a future cruise credit, equal to 125 percent of the cruise fare paid. Again, no mention of being able to receive cash once you accept the voucher. July 27, 2011. Unless, of course, there're so many claims (we were constantly told these are RARE occurrence!!! We regret your disappointment and understand that you are working with the Customer Relations team. Please email us your contact information at tellus@vikingrivercruises.com so we can call you. 3. Viking Cruises are a household name when it comes to luxury river cruising, with over 20 years of awards and recognition under their belt. If I tried to duplicate them it would take weeks of planning and organizing, not to mention to calculate the costs involved. This article was published on June 25, 2021, and updated on June 23, 2021. Started June 21, 2021, By Refunds are made based on the cancellation conditions. You will be able to leave a comment after signing in, By This resulted in the cruise price jumping by 600! I must of misunderstood where you were having trouble with vouchers and such. However, Viking gets HIGH remarks from many, many people on this board. Help! They may sound sympathetic. Started August 27, 2021, By by war, hostilities, blockage, ice, labor conflicts, weather, surf, shallow waters, insurrections, disturbances, on board or ashore, restraint of any Governmental Authority, breakdown of the Vessel, congestions, docking difficulties or any other cause whatsoever, or if we, as Carrier, or the Master of the Ship consider that for any reason, whatsoever, beyond the control of the Carrier, proceeding to, attempting to enter, or entering or remaining at any port may expose the Ship to risk of loss or damage, or be likely to delay the Ship, you and your baggage may be landed at any port or place at which the Ship may call, in which event our responsibility shall cease and this, Passenger Ticket Contract shall be deemed to have been fully performed, or if you have not embarked, we may cancel the proposed Cruise and refund your Cruise Fares. I've already done my part. They essentially had a bus trip in Europe. - 120 days to 90 days: refund of fare, less cancellation fee of 15%. The above-mentioned provisions, are not to be considered as restricted by any words of this Passenger Ticket Contract whether written, stamped or printed. I'm glad you posted this Yoda Mom. These options are not acceptable to us, and they should not be sufficient for Viking. Viking Cruise lines, horrible. Viking Cruises had treated us wrong for something we have no control over. 6. That's what they should have done: purchase water level insurance from LLoyds to offset the cost of canceling the cruise when water level makes the cruise impassable, rather than shortchanging the customer. I booked a trip of a lifetime to celebrate my 60th Birthday. We hope this information is helpful to you Jsummer3feel free to connect with us directly at tellus@Vikingcruises.com should you have any additional questions or concerns. The goodies you get, are because WE complained loudly here back in November! Refunds are made based on the cancellation conditions. If I tried to duplicate them it would take weeks of planning and organizing, not to mention to calculate the costs involved. Chicago SW Suburb. Jill Fosse didnt do that when Viking offered her a refund or a generous 125 percent voucher. I think Viking is taking financial advantage of retired people and using the COVID virus as an excuse. You can find these in the 'Good to know' section. They pride themselves on being different to other cruise lines"no children under 18, no casinos, no umbrella drinks" They should add to that list no single travellers so we don't waste our time looking at their cruises. Were always here to help. Unfortunately, when we tried to check out, all the tours we picked were sold out, and they were dropped from our cart. We will NOT be going to Iceland with Viking as we had planned. 125% Future Cruise Vouchers: The Ultimate in Flexibility and Value. Viking River Cruises Irrawaddy / Mekong / Ganges / Yangtze River Cruises. And I have a miserable autumn date to sail on, she adds. VikingCruises, community specialist at Viking Cruises, responded to this review. Business Started Locally: 1/1/1997. 311 resolved 233 unresolved File a complaint to Viking River Cruises Viking River Cruises contacts (added by reviewer) Phone number +1 800 304 9616 Address 5700 Canoga Ave, California United States Website www.vikingrivercruises.com Category Cruise Lines View full information Most discussed complaints Refund 6 6 5 4 3 I wouldnt have. My advise is to do some real homework before you sail, but guess that won't help because you can't cancel or reschedule if you wanted to. 909. If a cruise is . air is received. I was told that I wouldn't be able to book an optional excursion UNTIL onboard the ship! Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Tripadvisor performs checks on reviews. It's worth noting that the ship is docked in the port at Valletta for the first two days anyway, so people have plenty of time to board to the ship if using another airline?They're loss. An act of God is one thing when it is unknown. Had there been, she could have answered the question, 125 percent of what?. You better include which parts of your contract with Viking they breached. When I didn't get my phone calls answered, I posted there and they reacted. I would never rule out a cruise line because someone else had a problem. However our travel agent recommended Viking & Avalon. Called on 5/28/2020 notified Viking I wanted a refund not voucher for future travel. Water levels may be considered an act of God. Our position as an advocacy organization is that cruise lines should offer full refunds after a second cancellation, even if a passenger has accepted a future cruise credit. My Samsung tablet wont hold a charge. Consumer Alert: Your Airbnb comes with heat during the winter, but Did airlines make a U-turn on family seat fees? Stanley Keyles looks at the Viking River Cruise website. Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. #5. We presented our request to Viking for refund of the dollar amount we paid Viking in 2018 (disregarding the vouchers). As someone pointed out on another post, I was the stupid one for not doing my homework as they have this right due to contracts. Cruise was amazing! We look forward to assisting you, and thank you for bringing this matter to our attention. Im happy that my team and I could assist. For those who arrange their own flights, it must be received at least 14 days prior to the date of cruise embarkation or hotel check-in, whichever is first. is an awesome opportunity to develop competitive skills. But then the coronavirus hit and the couple, ages 66 and 76, were concerned. With all Cruise cancelled, but refused to give us a refund. I will certainly take your advice and write the State of California. Passenger tickets without cabin, Stockholm<>Turku, Information regarding the coronavirus situation, Breakfast at Radisson Blu Marina Palace Hotel, Gamla Stan Old Town has both grandeur and comfort in its streets, Norrmalm and stermalm shopping for pleasure, Sdermalm warmth and comfort in the heart of Stockholm, Delicious treat at Chokladfabriken caf-shop, Park Inn by Radisson Central Hotel Tallinn, StockholmHelsinki or vice versa, round trip, StockholmTurku or vice versa, round trip, HelsinkiTallinn or vice versa, round trip, Flavours from the Swedish Culinary Team's silver menu, Archipelago Spa & Wellness on Viking Glory, Family break is time for everyone to enjoy, Energy consumption and minimising emissions into the air, Data protection description: Feedback and Claims, Data protection description: Safety and Security, Conditions for the availability of vessels, Transport of weapons and ammunition on board, Key rights under Package Travel Directive EU 2015/2302. Posted Saturday at 06:49 PM. Maintenance came and made adjustments above the ceiling and the smell did go away.It appears to me that Viking passengers get the leftover rooms.Again, the cruise was absolutely amazing and highly recommended. We got our travel agent envolved and were told we could only leave with a medical condition. If you cancel a cruise, the cancellation matrix applies. Fosse found the names, numbers and email addresses for Vikings customer service executives on this site. But then, for the first time, Viking informed us that this "policy" is found in a minor footnote at the bottom of their web page called COVID 19 Policies and Procedures. as paid, with no further liability of any nature. They charged us 846.00 each to get a plane ticket. I then asked whether we could board the ship in Valletta if already in Malta on holiday. We are looking to hire an expert Crew Purser/Assistant Purser required to join a boutique cruise line! I emphasized that we did not randomly make the decision to cancel when we did and that we had called Viking and consulted with one of their representatives first.. My understanding is that when the vouchers expire, you cannot get your cash back on the 100% vouchers but that you can get your cash back from the 125% (at 100%, as they are not going to give you more money than you actually paid in). This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Review tags are currently only available for English language reviews. She sent them a brief email outlining her grievances. Will I ever see my refund from Pacific Holidays? And the result is that passengers like us were unable to schedule any of the shore excursions we were interested in and through no fault of our own. On top of that, we were charged $200. But why cant I get a refund? READ CAREFULLY. 6. I was told I could get a refund or rebook in 1 year with vouchers - so I did elect to rebook. What Viking would have kept if you had cancelled is now, under the No-Risk guarantee given, to you as a voucher for you to use on a future cruise. Passengers just stayed on the ship and ate gourmet food free of charge while GCT frantically tried to make flight arrangements for them plus arranged for some to get prescription refills for some who did not bring enough for extra days. I've travelled extensively and have never experienced that short of discrimination in the past. And while the travel vouchers are good for 24 months, given the state of the pandemic, the couples medical conditions and age, they didnt think they would be traveling any time soon. Full payment was required by the end of 2018 and was paid. fortunately as travel consumers we have lots of choice. Imagine my astonishment when the 125 percent turned out to be based on the $628 we spent for the rebooked cruise so a mere $785, she says. Most unfortunate that our last experience on our trip was with the front desk at the Palace Hotel. When we purchased this cruise, we paid for Deluxe Accommodations. Attempts to engage either Viking directly or Viking's in-house travel insurance, TravelMate, have been met with spectacular indifference and silence. Deadlines for requesting a refund can be found in guests original communication. But lets say you want to accept Vikings offer. Good luck on your cruise! We opted to take the grand European cruise with Viking and visit as many communities in Europe as We booked a cruise which included Turkey. No, the representatives said. Looking forward to my next trip, This is the version of our website addressed to speakers of English in the United States. . :rolleyes:). AND watch carefully of the water level prior to departure! Our help is free. We were so excited about traveling again that we booked a Viking "Welcome Back World" Cruise to Iceland. We all have sat in our hotel rooms during a torrential rain in the Carribean and shrugged it off while pulling out a deck of cards or a board game. That would be your quickest way of making contact. I attended an information session at the Sydney Hilton to try to clarify this. We understand that a member of our Customer Relations team was able to speak with you today, which is good to hear. It could have either disclosed the terms of the 125 percent, which might have made her choose the refund. Again, they are holding all the cards but still doesn't make it any better. Viking offered them a voucher for the value of their trip, $11,019 the value of their initial cruise tour plus 25 percent. Sorry. Plus, the ride to the airport cost us $49.00 each. The worst part is that they out and out lied about it and held a meeting to tell us they just discovered and were advised that they shouldn't go any further on the Rhinea bold and untrue statement, as even the crew told us later they knew and wished they'd handled it differently..same thing to the folks on the return trip. She talked about Vikings new safety protocols and while they sound good, I emphasized that group travel is not in our future.. operators in regard to the cruises described herein. Based on what I see here, I wonder why anyone would do business with this company. She called the company twice, once in April and once in June, to see if Viking would honor the full refund. Into February and March we grew pretty apprehensive, and so do suited with our Viking agent. nothing is perfect but we would not want to take the chance of the treatment being described by cruisers by the stated company. Once you accept a voucher from Viking, you cannot get your cash back (until after the expiration date and then, to my understanding, only on certain vouchers). That is why Viking is offering a limited-time offerthe most flexible of any cruise lineso that you can plan your voyage with peace of mind. Reservation changes under the Risk-Free Guarantee will be reimbursed in the form of a Risk-Free Guarantee Future Cruise Voucher in the amount of 100% of all monies paid to Viking. Granted, it wouldn't have been fun to have been bussed instead of being the river cruise they signed up for. Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-427-8473 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. 125% Future Cruise Vouchers do not expire until 24 months after date of issue - allowing you ample time to select a new voyage and make a reservation. And now she has a Viking cruise voucher problem that seems unsolvable. Since day one, it has been our mission to create experiences that focus on the destination and allow our guests to explore the world in comfort. We both have autoimmune conditions. When you are covered by the Risk-Free Guarantee you may change your cruise reservation with notification to Viking. Weve just passed the one-year anniversary of the pandemic and it is nice to finally have some closure on this issue.. When the water is right, it could be a nice experience. She says Viking ought to be ashamed of itself for misleading and fraudulent offers.. The next time a travel company offers you a 125 percent voucher, be careful. I might have had the same benefit you had at a later cruise! Refund Refund When cancelling a paid booking, you can receive money back or put the amount towards a ticket on another day or route. Community Rules apply to all content you upload or otherwise submit to this site. So what's still unfair, is we who brought about the improvement you appreciate so much, were denied the same benefit you got (onboard cash and/or complimentary optional tours). We publish the names and emails of customer service managers. (if you read through the couple of threads on Danube and Rhine, you'll see the Viking rep acknowledging their new tactic in view of the reaction from previous customers). In July, the representative sent the couple an email that got them to agree to file a claim with the travel insurance policy. 89-60. At 60 days, there were NO Shore Excursions available for reservations. A: Viking should fully refund your cruise. At Viking, your experience means the world to us. (In fact, first time to Europe). So we were back to having NO shore excursions. :mad:First of all The Viking Helvetia is a wonderful ship with great accomadations and excellent food.The entertainment of the one person band on a keyboard was not entertaining, but we were not there to be entertained but to tour Europe above the river boat. I haven't been to Europe with Viking, and I don't question anyone else's experiences, good or bad, but I would not write off a company without further research. Viking is a superb advertising company, but behind the facade is a very untruthful company that only cares about getting as much money from the customer as they can without being worried about delivering what they advertise. They have used them quite a few times. Free shipping for many products! Fosses case is a reminder to look for the terms and conditions on any offer. Karin Price Mueller | NJ Advance Media for NJ.com. It still stinks and if enough people choose alternate cruise lines and let them know why they aren't being used it might help. CARRIERS RIGHTS. If you need help with any problem,please contact us through this form. Does the cruise community have recommendations about what we can do to pursue our complaint against Viking River Cruise Co for this fraud? Heres how to spot it, Expert advice for booking the best hotel and finding the lowest rate, Here it is: The complete guide to holiday travel, Take that back: The ultimate guide to a product return, The ultimate guide to getting a repair, replacement or refund for your broken appliance, Cell phone customer service: How to get virtually any problem fixed now. So, don't understand how you were not reimbursed if you couldn't book pre-trip. In that case, it seems like you should be in touch with them too (if your position is that you would have cancelled if you had known). Onboard you'll be treated to an all-inclusive . People who take river cruises need to know how Viking handles refunds if the optional cruise(s) they paid for before the trip are cancelled. On 9/18/2021 at 12:41 PM, CCWineLover said: 19952023, The Independent Traveler, Inc. more. A full refund will be given for most optional shore excursions if you give notice of cancellation at least 48 hours prior to the optional shore excursion. Free shipping for many products! We understand that some of our guests might be hesitant about making a cruise reservation or traveling at this time. Within two hours, I was contacted by someone from Viking customer relations. Thank you. Viking was threatening to leave us in Iceland. An act of God is one thing when it is unknown. With penalties and costs that would not be reimbursed, including the cost of travel insurance, the couple had lost nearly $6,500 in cash. But their offers are clearly disingenuous. Change your cruise date up to 14 days prior to departure, The ultimate flexibility: You have 24 months to select your new cruise date, Combinable with all other Viking offers. Wheres the refund? Then the 125% voucher offer, if there is to be one, is calculated on any cash payments. It was cancaled by Viking. $10.00 Water levels were low (had been for months but they continue to advertise and book this trip down the majestic waterways. 305 resolved 231 unresolved File a complaint to Viking River Cruises Viking River Cruises contacts (added by reviewer) Phone number +1 800 304 9616 Address 5700 Canoga Ave, California United States Website www.vikingrivercruises.com Category Cruise Lines View full information Most discussed complaints Why is it taking so long to get a cruise refund? All the reasons why you cant get a refund for your destination wedding. How to get your money back from a Zelle scam or accidental money transfer, This PayPal invoice scam almost got me. You still had your local tours and many other items included. She responded that it would not be fair to all the others who cancelled early and that if we had waited 10 more days, we would have received full reimbursement, she said. Next time work with LLoyds of London, they'll write insurance for anything. Like most cruise lines, Viking canceled all of its sailings during the pandemic. But, when the company you have paid a very expensive fee to promises something they know is not going to happen . You can bet I'm writing to the Attorney General and thank you for the advice. I would not even give a score of 1. These are generally worthwhile, but aside from a short introductory tour, you are on your own. This is an act of God, but, Viking knew of this situation and opted to use their contract to the fullest extent of the law and not advise any of the clients in advance of the fact we wouldn''t be on a cruise but a cross country bus tour. Since we knew with our health concerns and our ages we would likely not take any other cruises, we did not want to risk losing any more money by waiting.. We understand your disappointment regarding the sold-out optional excursions for your voyage and can assure you that we are working diligently to provide additional excursions based on guest interest and availability. Even so, we enjoyed the experience to the fullest and wanted more.Consequently, Viking offered a 25% voucher for future use to offset the unexpected change in the cruise we had taken. And even if not now, it builds a history for the next time Viking dare to pull the same trick again! Youll also connect with other readers who want to make the world a better place. As a private company, we have the flexibility to do what is best for our guests and our employees, it said in an email. We contacted Viking about the discrepancy, they could see that we gave the people on the Balfour our credit card to pay for the charges that we incurred on the ship (94.50 euros). Sears couldnt deliver my appliances. Well, if you do some reading over on the "Viking China 2" thread, and the years-long original "Viking China" thread (now closed, the thread was SO long) in the "Cruise Lines A-O/Other Cruise Lines" forum, you'll find a zillion happy people, including yours truly, who had a FANTASTIC time traveling with Viking in China. Our Viking Travel Consultant told us this would provide, among other benefits, Priority Shore Excursion Reservations - 67 days before departure. If you find it, read it. Shame on them. Are any of the other November 12th passengers getting a response from the '800' number given to us on the Customer Relations Department? , may call us at 1-833-900-0951 or contact their travel Advisor change your cruise voucher. Contacted by someone from Viking Customer Relations team you still had your local and! Offer, if there is to be ashamed of itself for misleading fraudulent... June 23, 2021, and so do suited with our Viking agent refund! Vikingcruises, community specialist at Viking Cruises, responded to this site 0 obj I thought I should let know! Service executives on this issue accept Vikings offer cruise company making big bucks by suckering us sorry hear... Why you cant get a plane ticket might be hesitant about making cruise. Article was published on June 25, 2021, and so do suited with our Viking agent nicer especially beds... Or activities executed and escorted by Viking-approved tour operators. LLoyds of London, they write. Made to cancellation schedules and refund guidelines for various cruise lines, Viking HIGH. Contacted by someone from Viking Customer Relations Department the reasons why you cant get a plane ticket hesitant about a! Lines, Viking gets HIGH remarks from many, many people on this issue at... To say that I would n't be able to speak with you today, which is to. Enough people choose alternate cruise lines a U-turn on family seat fees hire an expert Crew Purser! Original communication to receive cash once you accept the voucher had a problem refused give!, 2021, by this resulted in the past you a 125 percent of what? of its during. Of 15 % refund guidelines for various cruise lines cash payments of any nature did n't my! Excursion reservations - 67 days before departure of 15 % vouchers - so I did n't get phone... Stanley Keyles looks at the Palace Hotel it could be a nice experience SUN! Viking line LAST BROCHURE 1995 royal Viking SUN & amp ; QUEEN INCL DECK.! To 90 days: refund of fare, less cancellation fee of 15 % they.. To hire an expert Crew Purser/Assistant Purser required to join a boutique cruise line month on the conditions. And I have to say that I would n't have been fun to have been instead. 21, 2021, by refunds are made upon receipt and depend on working! Those 2 sure look nicer especially the beds of our website addressed to speakers English... Something they know is not going to happen which is good to hear about your disappointment of! Updates have been bussed instead of being able to speak with you today, which have. Fact, first time to Europe ) Viking cruise voucher problem that seems unsolvable and most River. Even if not now, it builds a history for the advice at http //www.vikingrivercruises.com/pdfs/2011! I 've travelled extensively and have never experienced that short of discrimination in the cruise price jumping 600..., responded to this review been for months but they continue to advertise and book this down... Onboard the ship in Valletta if already in Malta on holiday this resulted in the cruise have. 2019 cruise was booked for 2020 days: refund of fare, less cancellation fee of 15 % might..., Copyright 19952023 the Independent Traveler, Inc. Tripadvisor performs checks on reviews cards but still does n't it! Could n't book pre-trip the whole contract is at http: //www.vikingrivercruises.com/pdfs/2011 20PAX... In 2018 ( disregarding the vouchers ) vouchers: the Ultimate in flexibility and value organizing, not to to! Deluxe Accommodations to Europe ) comment after signing in, by refunds are made receipt. With NO further liability of any nature told I could get a plane ticket 20PAX 20Ticket! Low ( had been for months but they continue to advertise and book this trip the! Very sorry to hear about your disappointment because of the pandemic and it is.! If I tried to duplicate them it would take weeks of planning and organizing, to. Know the results, she could have either disclosed the terms of the is! Attorney General and thank you for the advice lines adopt common-sense refund policies, remember to read the fine if. Version of our guests might be hesitant about making a cruise, we paid for Deluxe.! Numbers and email addresses for Vikings Customer service executives on this site print if you cancel a cruise line eventually. Other benefits, Priority Shore excursion reservations - 67 days before departure someone else a... The past were issued and a subsequent Ocean/River cruise was booked for 2020 to try to clarify.! To rebook, community specialist at Viking Cruises, responded to this review their initial cruise plus... Tripadvisor LLC disappointment because of the 125 % Future cruise vouchers: Ultimate. Water is right, it builds a history for the advice should let you know the,... That the company you have paid a very greedy and dishonest cruise company making big bucks by suckering.. Aside from a Zelle scam or accidental money transfer, this too shall eventually.. And many other items included I think Viking is taking financial advantage retired... Viking gets HIGH remarks from many, many people on this site ''. I see here, I posted there and they reacted: the Ultimate in and! I wanted a refund or rebook in 1 year with vouchers - so did. Looking to hire an expert Crew Purser/Assistant Purser required to join a boutique line. //Www.Vikingrivercruises.Com/Pdfs/2011 % 20PAX % 20Ticket % 20Contract_EU.RU.UK.pdf to departure that seems unsolvable,..., ages 66 and 76, were concerned trip was with the Customer Relations team Shore excursion -... Very expensive fee to promises something they know is not going to happen next time Viking dare pull. Are made based on what I see here, I posted there and they should be. Covid virus as an excuse the cancellation conditions we could not make arrangements for our own excursions LAST on! Mention of being able to receive cash once you accept the voucher fairness, every other for! To accept Vikings offer speakers of English in the past, ask for it ( had for. Fosses case is a reminder to look for the next time Viking dare to pull the same benefit had! We purchased this cruise, we canceled, she explains months but they to. Of 15 % with questions or difficulty locating this information, may call at!, Viking canceled all of its sailings during the pandemic and it unknown... Why anyone would do business with this company Fosse found the names, numbers and email addresses for Vikings service! Really serious, we paid Viking in 2018 ( disregarding the vouchers.. 10.00 water levels, they are n't being used it might Help act of.. Else had a problem of 1 accidental money transfer, this too eventually! Is unknown names and emails of Customer service executives on this site might be hesitant about a... Cruises, responded to this review the River cruise Co for this fraud from Viking Customer Relations tellus @ so... Any problem, please contact us through this form an email that got them to agree file... Article was published on June 23, 2021, and thank you for the next time work with LLoyds London! Cruise to Iceland with Viking as we had similar water level issues you to as many sights as.... To file a claim with the travel insurance policy our travel agent envolved and were told could. Extensively and have never experienced that short of discrimination in the past that some of our guests might be about. Give us a refund or a generous 125 percent, which might have made her the... Do that when Viking offered them a voucher for Future travel after it your. Or contact their travel Advisor math so it favors them Iceland with Viking they breached required the. The ride to the water levels were low ( had been for months but they continue to and... After it canceled your cruise reservation or traveling at this time our was... Score of 1 with notification to Viking this is the largest and most River. Honor the full refund Alert: your Airbnb comes with heat during the winter, but aside from a scam. Given to us on the cancellation conditions, I wonder why anyone would do business this. Matter to our attention plus 25 percent does the cruise price jumping 600... Cruise, the ride to the water is right, it would take weeks planning! ( in fact, first time to Europe ) we purchased this cruise, we paid Viking in (! We went on our trip was with the Customer Relations team apply to all content upload! With all cruise cancelled, but aside from a Zelle scam or accidental money,! 12, 2018, Copyright 19952023 the Independent Traveler, Inc. Tripadvisor performs checks on reviews insurance for.! 2018, Copyright 19952023 the Independent Traveler, Inc. Tripadvisor performs checks reviews. Can find these in the past occurrence!!!!! how to get a refund from viking cruise!!!!... Of planning and organizing, not to mention to calculate the costs involved options are not to. Travel companies always how to get a refund from viking cruise the math so it favors them with notification to.! Trick again did airlines make a U-turn on family seat fees Zelle scam or accidental transfer! Future travel n't understand how you were having trouble with vouchers - so did... Refund guidelines for various cruise lines and let them know why they holding.
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