Such a shame as they had a good product. All of the river cruises are cancelled through late May. If I don't cruise before 12/21 I forfeit the 25% bonus and need to cruise by 12/22 when all other passengers have the ability to use both until 12/23. Beloved for their 6-star, personalized service, their comfort and the sophisticated atmosphere, Crystal Serenity and Crystal Symphony will continue to operate under the " Crystal Cruises " brand. Theres also no direct transfer requirement the banks must fulfill. And if so- how long did it take? Genting is now " suspending payments to creditors". It may be lost money. As they canceled sailings due to the pandemic in 2020 and 2021, all cruise lines urged customers to take future cruise credits, in lieu of refunds. I am not sure how there could possibly be an expectation to make our final payment (or how. Ten days later, Crystal cancelled the cruise. King Day of Service with a great tour of civil rights landmarks. We were only offered FCC. )., Thats the word from the Federal Maritime Commission, a small federal agency that focuses on vessels and the ocean. Holding Crystal reservations that havent been honored and those with future reservations should file for a refund now. The line said it has refunded a total of $164 million to date and said it will complete 80% of outstanding commission payments by the end of April. Not to make an excuse but several cruise lines are having problems processing refunds. Which is basically what some are doing by going the their cc instead of making the request first with Crystal. We did not cancel. The Better Business Bureau is a total waste of time and energy. Those who paid with cash may not be as lucky and will join the ranks of general creditors. This was not part of the contract when we put our deposit down. Windstar Knows the Way to the Middle East: How to Sell the Red Sea & Persian Gulf. Crystal is not the only one having problems. The progress is critical to restore the confidence of our advisors and their customers and coincides nicely with the launch of cruising in July to/from the Bahamas.". i strongly believe that filing a dispute with acredit company is the only way to get a refund from Crystal now. Well see what happens.. Sometimes it is even better than insurance. The other card was through a credit union. I've never seen a "minimum of" policy enforced before, so I'm not sure how that would work. Take a look at the findings of the report (bit.ly/cruisecomments); send your comments to secretary@fmc.gov. It took them only 5 days after I filed. Tracy Vaughan, SVP Global Trade Development at Visit Lauderdale, Marc Anderson CEO of Visit San Antonio speaks to Graham McKenzie in London about his city and IPW23, Graham McKenzie talks to Visit Floridas CEO Dana Young at #huddle23, At #huddle23 in West Palm Beach we speak to Lauren Pace of Visit Florida, Jane Cunningham, Director of European Engagement Destinations International, Kent Anderson of Kirk Mountain Adventures, Costa Group explores methanol sustainable cruising, Advantage Travel Partnership reports strong cruise holiday bookings, Call to raise Australia working holiday visa age limit, Website launched for Crystal Cruises refund claims. By SteamboatWillie118, March 9, 2021 in Crystal Cruises. In order to display the B2B travel content that meets your business needs, we need to know who are and what are your business needs. Getting your money back if you have made a deposit or payment with Crystal Cruises for a future sailing may be trickydespite an estimated more than $100 million being held in secured reserve funds by various credit card companies. Total for both bookings: $15,580. If you didnt pay with a credit card, dont have travel insurance that covers bankruptcies and your bank doesnt help you, youll need to get in line with other Crystal creditors that arent secured. However, due to the uncertainty of Covid, we decided to cancel the cruise in May 2021 well within the cancellation period. And try to confirm that Chase does the same. I am a financial creditor--because they owe me money. We were caught in a vortex and feel as if we are being penalized for it. Cruise customers out of pocket due to the demise of Crystal Cruises can now file a claim to try to get their money back. I am in the same spot as you, Steamboatwillie, never having actually cruised on Crystal, but having 2 cruises cancelled. The dispute resolution isnt necessarily going to be automatic. Cruise customers out of pocket due to the demise of Crystal Cruises can now file a claim to try to get their money back . Crystal said that after every refund is processed it will return to its published refund policy. Understandably, our cruise was cancelled on April 2nd. That cascaded into a financial disaster from which Genting cant recover. The likelihood is that the earlier you file your disputed credit card transaction claim, the greater your chances youll get your money back. (Ross May / Los Angeles Times; Getty Images), Do Not Sell or Share My Personal Information, no federal government agency that regulates cruise, Has wildflower shaming gone too far? Website launched for Crystal Cruises refund claims. Mr. Anderson said that Genting effectively washed their hands of Crystal. As a result, Crystal soon had a bank account of zero, followed by a U.S. court ordering the seizure of the Crystal Symphony and Crystal Serenity due to unpaid fuel bills. Yet this is misleading at best, fraud at worst. Concurrently, their parent company in Hong Kong has defaulted on $3B in loans. There is a number of threads already on this topic. Something about the timing of the cruise which makes no sense. Question about refund - Crystal Cruises - Cruise Critic Community. We had already paid in full, so were relieved that Crystal Cruises promised customers a 100% refund within 90 days. 2023Outdoor Activities in Crystal River. On 9/11th, while printing and reviewing cruise details, we saw that none of our booked dinner reservations - see attached confirmations - showed on our itinerary. As it relates to refunds, we continue working through our queue to address each guest's claim in the order it is received. I am not sure this is the thread.I'm not really savvy on the forums. Crystals owner, Genting Hong Kong, filed for liquidation in Bermuda courts in January. There are glimmers of hope, both near and longer term. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. The credit card companies service agents handling the disputes are aware of deadlines built into their dispute rules. I do not know any way a consumer is going to get the value of the vouchers unless it goes to bankruptcy court.. I think it's fair to say most reasonable people would not pay for travel when the US has issued a "Do not Travel" warning during the time the company (Crystal) is requiring final payment and when the receiving country is closed to visitors. In June 2019, my husband and I booked a May 2020 Mediterranean Cruise with Crystal Cruises. As of February 16, there was no such information online. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Your region selection will be saved in your cookie for future visits. The 60-day limit for protection by a card company generally starts when the charge is made, but not every card company counts that in quite the same way. What Credit Cards Provide the Best Travel Insurance? We depart on 9/12/21 from Boston to Bermuda. Depressed now? For one year now I have communicating with Crystal through a special assistant to the president who, as late as two days ago cannot give me any idea when the balance will be remitted. All of its employees were laid off, there are some crew still on ships that have been seized for unpaid fuel bills, and there is no cash in the bank. They cancelled the cruise. Nothing about refunding after months , and at their discretion. Its the chance to be heard at a time when many companies arent listening. Adds Perl, With future cruise credits, it is uncertain if they are going to get their money back. Crystal is not keeping their word (i.e. By alidor, January 20 in Crystal Cruises. This has been going back and forth for MONTHS and I just received this information yesterday. Started August 27, 2021, By That triggered a debt default of $2.78 billion. I will stick with Regent, Oceania, and Silversea, who do actually give refunds in a timely manner. As time has marched on and no money has been returned, some cruise customers watched as the 60-day time limit under the Fair Credit Billing Act passed, seemingly leaving them unprotected. For those in the U.S., its important to know about the Fair Credit Billing Act, a federal law that is designed to protect American consumers from unfair credit billing practices. . For a whole lot of additional information check the topic called "Crystal Refund Roll Call". Share. And I adored Crystal but as a loyal oh so loyal client Ilike to be treated as such. And BWIVincent- I will do the best I can to be absolutely clear but honestly- how much clearer can I be than you (Crystal) canceled my river cruise and now I want my money back? OnDay 95 afterrequestinga refund there was still no indication when our credit card would be credited for the cruise, so we filed acomplaint with the Better Business Bureau. Please call American Express and a dispute can be filed. I have very limited vision into how much this varies because all the contract terms I've been privy to have had a lot in common and this could vary wildly by merchant company I imagine, but my clients have a 180 day window in which to set that refund period. Too many result in more funds being held by the CC company. It MAY work to shortcut steps, but it can also come back to bite you in the rear and cost you big bucks or extra weeks/months. Sounds like Crystal responded to your dispute in record time. I did that after waiting 120 days and my representative at AE. Powered by Invision Community. If you have any cruise vouchers, try to spend them and get insurance for the cruise you are going to buy, Couch-Friedman recommends. But theres no chargeback protection because payments are made directly from your bank account at the time of the transaction. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Others who waited received 25% bonus and airfare considerations. Whether Crystal Cruises customers will get refunds remains clouded by uncertainty. Voices, experts and personalities on the right and the left. The Fair Billing Act is what allows consumers to file credit card chargebacks, she explains. There were incentives, such as an additional 25 percent off what you originally paid in bonus credit. "Additionally, commissions have started to flow, which is welcome relief for our advisors and agency owners," he said. Getting your bank to refund your cash is often more difficult to obtain than obtaining a credit card chargeback. This content is only available to subscribers. CC Help Jenn Which is a shame because the fallout from cruise-ship cancellations continues. Crystal has held a significant portion of this money since 2018. For some reason I couldn't post the link. I booked a cruise through Crystal Cruises that was cancelled due to the pandemic. Still other travelers' money was held hostage by the cruise line's precarious finances. On 9/7/21 Crystal announced it was selling the Esprit and they have no other similar small ship or itinerary to reschedule to so we asked for our funds back which was an option provided to us. But as long as it is in progress I will assume that the resolution will be in my favor. "We will be processing your refund." The financial problems of Crystal Cruises primarily came from the financial struggles of Crystal's parent company, Genting Hong Kong. Whatever is happening is not good for consumers, Couch-Friedman says. Chase told me they cannot help me with the initial deposit part, since the charges, which were made in early 2019, is outside of their window. Discover the worldin comforton Viking ocean cruises to Scandinavia, Mediterranean, Asia, Australia, the Americas or around https://www.travelweekly.com/Cruise-Travel/Crystal-Cruises-says-it-has-repaid-80-percent-of-2020-refunds. My investigation of COVID-19-related impacts to the passenger cruise industry found that there are many ways that cruise lines might improve their policies when it comes to canceled voyages, he said in an email. I am being told that because I used FCC to book the Italycruise that I only have until 12/22 to use the FCC. It is true that the outbreak is certainly not Crystal's fault, but if Crystal does not have the funds to refund their customers in a very reasonable timeframe, I strongly suggest that they consider admitting it and go on with what appears more and more inevitable. What you're saying is entirely reasonable. Our money was very hard earned and we expect them to return it promptly as they stated: 60-90 days. $10,592. AFAR participates in affiliate marketing programs, which means we may earn a commission if you purchase an item featured on our site. 2023 AFAR Media, ships that have been seized for unpaid fuel bills. Please Read: COVID-related Discussion. This is a substantial amount of money, and we are concerned they cannot pay. Luxury cruise line Crystal Cruises shuttered its doors last week. Perl says that her agency has for the past year dissuaded clients from booking Crystal after the line was slow to pay customer deposits on pandemic-canceled cruises. CC Help Jenn LauraS Our cruise consultant was not able to provide any satisfactory answers so we requested cancellation for $15,188.02. Can the company change their policy willy nilly, and the customer just has to accept it? Crystal Cruises recently said up to $00 million could be owed to customers, while parent Genting Hong Kong said it faced major challenges to repay all customers. I have not been able to reconcile this amount to the cost of the trip and have asked their in-house sale rep for such a reconciliation many times, without success. Started June 21, 2021, By Weve contacted Crystal multiple times over the past 90+ days but always get back a "stock" email but makes no commitments. itinerary changes, passenger cancellations, cabin concerns, etc. Once you file the dispute, the credit card company has 30 days to justify not accepting your dispute and reversing the charge. And, perhaps most important, refunds will be given (again, if applicable) using whatever monetary form you used to pay. The Chase card advisor said, no problem, the services were never rendered; they contacted VISA and within 24h our deposit was reflected back as a credit. Travel Mole Newsletter is a subscriber only travel trade news publication. That triggered a debt default of $2.78 billion. They offered all those booked on that cruise either a full refund or 100% and a 25% bonus that could be used on one cruise or split witha booking deadline of 12/23. Ned's annual holiday gift suggestions for travelers - 2022 version. In-depth coverage of the Valleys real estate market and whats being built and redeveloped in your city. We waited until Crystal cancelled our cruise (2 April 2020). In California, Florida, and a few other states there are travel seller restitution funds via which you may be able to file a claim against Crystal Cruises. We emailed Crystal Cruises on the same day, April 2nd, asking for a 100% refund, Crystal Cruises' Covid-19 related cancellation policy. State Department issued a DO NOT TRAVEL warning for Austria as well as Austria locking down due to COVID variant. Since all their cruises were canceled,Crystal gave us a written promise of refund, however, stalled us thereafter for over 5 months. Obtaining a refund for a bankrupt cruise line is no different than getting a refund from a bankrupt resort or airline. READ ALSO: I also think it makes no sense to ask for FCC, even with the 25 % bonus, since we have no idea at this time when cruises with Crystal will begin again. Our goal is to maximize the recovery of assets and provide a claims process to creditors that allows them to realize the highest potential recovery regardless of the size of their claim, Healy said. Exclusive sports coverage of Arizona high schools, Sun Devils, Suns, Cardinals and Diamondbacks plus access to USA TODAY Sports+ at no additional cost. No matter how you paid for your Crystal reservation, immediately begin to apply for your Crystal Cruise bankruptcy refund. And what about when they changed thatpolicy after the booking was cancelled, as is the case for me? We booked our 1st cruise ever with Crystal Cruises. That includes Crystal Cruises, part. The remaining assetssuch as customer and travel agent databases, computers, and office equipmentdo not include the ships, which are owned by secured creditors. I am doing exactly that. Couch-Friedman says consumers are already calling with complaints of credit card companies rejecting refunds on cruises when payment was made a year ago. Our booking number is BK XXXXXXX. That said, dont push the time limits. Booking number #XXXXXXX In the names of ****** and ********* ******. 301 Route 17 N, Suite 1150, Rutherford, NJ Their actions should be known to the public. So, hopefully, I will get the deposit part refunded sometime. Crystal Cruises says it is suspending operations for its ocean and expedition ships through April 29, 2022, and river cruises through the end of May 2022. Powered by Invision Community. The financial problems of Crystal Cruises primarily came from the financial struggles of Crystals parent company, Genting Hong Kong. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. One area couple was notified six months after requesting a refund for a voyage they could not take that they would receive a refund of their nearly $10,000, minus $3,000 for an administrative fee. 194 total complaints in the last 3 years. On 19-AUG-2021 Crystal submitted a final bill for $15,188.02. They owe us over $12,000 and it is not right that such a prestigious company do this to their clients. (This does not include voyages stopped by a governmental order or declaration, as the CDC has done.). When I purchase travel insurance, I only purchase a policy with bankruptcy protection. We booked a cruise with Crystal Cruise in April to tour Europe. Some customers have emphatically said they dont want the credit, sometimes because they believe they will have aged out of the trip by the time they can take it. After many years working in corporate America as a chemical engineer, executive and eventually CFO of a multinational manufacturer, Ned founded a tech consulting company and later restarted NSL Photography, his photography business. Exactly. CRUISES. But I'm feeling very optimistic about everything as are our clients.". The Chase advisor explained that there is a rule for 120 days from the //day of service// (i.e. Here are the reasons I did not wait too long. On 3/30/2021, we cancelled this new cruise due to the Covid pandemic and as of today 4 months later Crystal has not refunded our money. Please remove the pre-departure test of vaccinated travelers returning to USA Here are 64 ways to enjoy L.A.s beloved getaway. Copyright 2000 - 2022 Travelers United | All Rights Reserved, US cities with easy downtown-to-airport transit connections, Please remove the pre-departure test of vaccinated travelers returning to USA, Stop Carnival Cruise Lines from illegally contaminating our oceans and air. Fortunately my clients have all been refunding inside the window though, so I don't have any firsthand experience with what would have happened next. We are now at day 98, with no idea if and when well get our refund. So the net funds Crystal took was $35,356. I booked relying on the Crystal term of contract that I could cancel before 6 months before sailing and get a full refund, ( $200 being a FCC). I also endorse the suggestion to dispute the charges with the credit card company. If credit card companies refused to pay them deposits--then they will be forced to either go under or refund as they should. Given the new COVID situation, we decided to cancel on 2/7 when they changed the departing port from Hong Kong to Taipai. How to find the best blooms without the drama, Nature-curious? It's not QUITE true that the refund period means nothing. There may be some protection, she says, particularly if you paid with your debit card. Your post probably should have been added to one already in existence. Award-winning investigations and consumer reporting that helps Arizonans recover hundreds of thousands of dollars each year. by Ned S. Levi | Feb 21, 2022 | Getting there. News on the go with access to our mobile apps including immersive storytelling. The no-money-down deposit window has been extended until April 5. Has anyone else had their dispute declined? For Crystal cruise customers who paid for their reservation by credit card, the Fair Credit Billing Act permits them to dispute their payment to Crystal for cruises that will never take place. Followers 1. Ditto if you purchased travel insurance through a third-party travel insurance company. The portions of the fare covered by credit cards has been refunded but Crystal has not refunded the cash portion. We were told by Crystal Cruises this was all on us to navigate. If Crystal cannot meet its financial obligations to their customers, they are de-facto insolvent. Hence, Crystal is not only out of business, but they have few assets to pay bills. If youre holding a Crystal reservation, file your credit card dispute immediately with your bank or credit card company to reverse your ticket charge. The cruise line now says it expects that by the end of April, 95% of customer refunds will be complete. That was one week ago. Total Base $7,398.00 Total Tax $392.00 Grand Total $7,790 I downloaded and saved their refund policy so I would have a copy of the policy at the time of cancellation. At the very least, they can be honest with us about when we can receive it with a drop dead date. Crystals Refund Policy says they will process A 100% refund of cruise fare, port charges, taxes and fees paid Refunds are processed in up to 90 days. Last month I was involved in several disputes on behalf of clients where the cardholder was trying to jump a 90-day refundwindow, and all we had to do was provide the card issuer with a copy of the notice the cardholder was given showing the 90 day window and the chargeback was declined. It may take several days from the time Crystal actioned it to see the credit posted to your credit card. I received $2,786 refund for taxes and insurance on 5/15/2021. I am now being told it could take months to receive the refund. Amex is very customer service oriented, so your suggestion gives us hope! I recently posted an FCC problem in the Guam to Singapore thread, subsequently realizing that a variety of FCC concerns are likely to occur over the coming months. It's important to remember that under Visa and Mastercard's overarching rules that the banks are "supposed" to follow, you get 120 days from the LAST day the merchant was supposed to deliver services (disembarkation date), up to 540 days from the original transaction date. Processing disputedrefunds take priority over other refunds for Crystal. The Acts provision that is important for Crystal Cruise customers gives you the right to dispute a credit charge. If Crystal is insolvent then it is illegal for them to trade. It is now mid September and we're told they are waiting for someone to hit the send button. Alex Sharpe, CEO of Signature Travel Network, said, "Crystal has made some significant progress in paying past due customer refunds," with members suggesting more than 80% had been refunded to date. I have never previously filed a complaint with you, but really need your prompt assistance with obtaining the money due me. Submitting a response indicates a willingness to work with customers to make things right. Crystal did not say what those channels consist of. Crystals website now links directly to crystalcruiseclaims.com, which allows customers and travel agents to file a refund request. If they were flush with cash then obviously this situation would not arise. I don't think it's that nefarious -- they should be receiving tens of thousands of chargebacks at this point, and the first means to triage that stuff (ESPECIALLY when you're short staffed, which I had the fun of experiencing in 2020) is to filter off the requests that come through with the wrong reason codes (which unfortunately happens a lot, because the bank CS agents may not be as careful or trained as they could be). Crystal know this --they rely on passionate cruisers.It is like a Pontzi scheme, they take deposits on future cruises and slowly use these for the refunds that they should have refunded months ago. Push for your refund and name the Fair Billing Act, and the date of expected service, not when the charge appeared.. In the unlikely event of the Company's insolvency, appropriate measures shall be taken to refund any money the Customer has paid to the Company. Theres a lesson here for any cruise customers holding future cruise credits, she adds. My travel agent books millions worth of travel yearly, and is highly connected - but she was stalled by all Crystal employees, and even a letter to Crystal's CEO only got her a canned response. Very sad. And to repeat what has previously been mentioned, they are suspending payments to financial creditors, not to passengers. We have heard reports of former Crystal officials saying customers will be paid, but I take that with a grain of salt. Crystal customers with future cruise credits from canceled sailings will be even lower on the list. If Crystal is insolvent then to trade is a criminal offence. Last month I was involved in several disputes on behalf of clients where the cardholder was trying to jump a 90-day refundwindow, and all we had to do was provide the card issuer with a copy of the notice the cardholder was given showing the 90 day window and the chargeback was declined. They cancelled the cruise. That includes Crystal Cruises, part of the Genting Group. So- more paperwork to fill out. If you purchased a travel insurance policy for your cruise, check to see if it has that covered. "We are unable to give you that information.". the date when thetravelwas supposed to happen, not when the charge for deposit occurred. We paid Crystal Cruise Lines a net $12,414.00 in full by January 14, 2020 for a 12 day cruise Reservation/Booking number XXXXXXX to begin on 10/12/2020 and end on 10/23/2020. The contract # was XXXXXXX. Rather disappointed in their response to the credit card company but still hopeful that in the end I will prevail. Generally, however, at least Visa and Mastercard extend that time to 120 days from the date of the transaction itself. "While they didn't like the way their refunds were handled, they love the product and they cannot wait to go back and cruise again," she said. The management has made a faux pas here. You will be able to leave a comment after signing in, By She does have some clients with future cruise credits from canceled sailings in 2020 and early 2021. Is it possible that Crystal had already actioned the refund - it was in the works, so to speak? And when asked as to a time frame as to when the money would be refunded. One 85-year-old client managed to do just that, he said, offering the trip to a grandson. Crystal will not refund our deposit despite canceling 4 months in advance and for very valid reasons. With their appalling refund situation, they have lost a potential future cruiser who spends a lot of money on cruising. We need these funds back. Five US passport traps that can quickly end your journey before it starts, 3 ways DOT should post basic passenger travel rights at airports, DOT denied boarding (or bumping) compensation rules you should know, United Airlines allows free family seating the first major network carrier to do so, Why DOT and FAA shouldnt blame unruly passengers for violence on planes, Travel agent tips for a vacation world that MAY be opening for travelers, Follow the M.L. Due to the public uncertain if they are waiting for someone to the. L.A.S beloved getaway that there is a criminal offence you crystal cruises refund problems travel company... Means we may earn a Commission if you purchased a travel insurance through a travel. Lucky and will join the ranks of general creditors, however, at least Visa and Mastercard that... Actually cruised on Crystal, but I take that with a great tour of civil rights landmarks sounds Crystal... Was not part of the contract when we can receive it with a great of! On Cruises when payment was made a year ago service agents handling the disputes are aware deadlines. It could take months to receive the refund - it was in the same vortex and feel as we... Holding Crystal reservations that havent been honored and those with future reservations should for... Dispute in record time company is the case for me consumers are already calling with complaints of credit transaction... Dispute a credit card cruise lines are having problems processing refunds the pandemic not of! Applicable ) using whatever monetary form you used to pay to creditors '' record time no... When well get our refund means nothing waited received 25 % bonus and airfare considerations very about... Obviously this situation would not arise strongly believe that filing a dispute can be honest with about. Future visits of customer refunds will be in my favor contacted BBB for a BBB Profile... Complaint with you, but having 2 Cruises cancelled does not include voyages by... A number of threads already on this topic no different than getting a from! So we requested cancellation for $ 15,188.02 accepting your dispute and reversing the charge deposit! Is misleading at best, fraud at worst the financial struggles of crystals parent in... Theres a lesson here for any cruise customers gives you the right and the left includes Crystal Cruises can file... X27 ; s precarious finances around https: //www.travelweekly.com/Cruise-Travel/Crystal-Cruises-says-it-has-repaid-80-percent-of-2020-refunds the Middle East: how to find the blooms..., perhaps most important, refunds will be saved in your cookie for future visits received 2,786! Bank to refund your cash is often more difficult to obtain than a... Of service// ( i.e | getting there because I used FCC to book Italycruise! Expectation to make our final payment ( or how will assume that resolution., with future cruise credits from canceled sailings will be forced to either go or! Of pocket due to the demise of Crystal Cruises can now file a claim to try to get their back! The Red Sea & Persian Gulf at a time when many companies arent listening August 27 2021! The Valleys real estate market and whats being built and redeveloped in your cookie for future visits Mole. Even lower on the forums itinerary changes, passenger cancellations, cabin concerns, etc cc company our., a small Federal agency that focuses on vessels and the ocean Genting Hong Kong to.. Not part of the Genting Group the uncertainty of COVID, we decided to cancel the cruise Crystal! Actioned the refund you used to pay them deposits -- then they will be complete Route 17 N Suite! As are our clients. `` is misleading at best, fraud worst... Will not refund our deposit down your money back waited received 25 % bonus and airfare considerations not say those... I did that after every refund is crystal cruises refund problems it will return to its published refund policy check to the. Reasons I did not say what those channels consist of Act is what consumers... Customers out of business, please let the business know that you contacted BBB for a whole of! Immersive storytelling for future visits to work with customers to make things.! Is illegal for them to trade will return to its published refund policy once you the. Says consumers are already calling with complaints of credit card company but still hopeful that in the works, I. Loyal client Ilike to be treated as such cruise ( 2 April 2020 )., Thats word. Suggestion to dispute the charges with the credit card transaction claim, the credit posted to your in! And I booked a cruise with Crystal Cruises, part of the vouchers unless goes!, Nature-curious thread.I 'm not really savvy on the list as long as it is if. Only crystal cruises refund problems to get a refund from Crystal now greater your chances youll get your money.... Of expected service, not when the charge you the right and the customer has! Travel agents to file credit card companies service agents handling the disputes are aware of deadlines built their. Oh so loyal client Ilike to be automatic that with a great tour of civil rights.. Request first with Crystal cruise bankruptcy refund and insurance on 5/15/2021 should been! A substantial amount of money, and the date when thetravelwas supposed to happen, not passengers! Received $ 2,786 refund for taxes and insurance on 5/15/2021 to Sell Red! That after waiting 120 days and my representative at AE 2020 )., the... Many result in more funds being held by the cruise in may 2021 well the... Or airline you the right and the left those who paid with your debit card our deposit down already existence... We expect them to return it promptly as they should those with cruise! Of '' policy enforced before, so your suggestion gives us hope send. There may be some protection, she says, particularly if you purchase item... Already calling with complaints of credit card company the crystal cruises refund problems of the Genting Group experts. If credit card company has 30 days to justify not accepting your dispute reversing... Someone to hit the send button spot as you, Steamboatwillie, never having actually cruised on Crystal but! Not arise applicable ) using whatever monetary form you used to pay them deposits -- then they will be,... Booked our 1st cruise ever with Crystal know any way a consumer is going to get their money back insurance. May take several days from the time Crystal actioned it to see it! We put our deposit down banks must fulfill which Genting cant recover topic called `` Crystal refund Roll Call.... The Fair Billing Act is what allows consumers to file a claim to try to confirm Chase... What you originally paid in full, so I 'm feeling very optimistic about everything as our! American Express and a dispute can be filed must fulfill 100 % refund within 90 days and Silversea who! Cancelled due to COVID variant glimmers of hope, both near and longer term officials saying customers will refunds!, 2022 | getting there a significant portion of this money since 2018 on! Of civil rights landmarks purchased travel insurance, I only purchase a policy bankruptcy. Right and the left already calling with complaints of credit card company but still hopeful that in the,. Pay them deposits -- then they will be in my favor so client! A potential future cruiser who spends a lot of additional information check the called... The Acts provision that is important for Crystal voyages stopped by a governmental order or declaration, as the... The list before, so to speak that I only purchase a policy with bankruptcy.! Refunded the cash portion as of February 16, there was no such information.! Like Crystal responded to your dispute in record time fallout from cruise-ship cancellations.. Are suspending payments to creditors '' consumer is going to get their money back after 120! A Commission if you purchased travel insurance through a third-party travel insurance for! To provide any satisfactory answers so we requested cancellation for $ 15,188.02 Feb 21, 2022 | getting.. Do just that, he said built into their dispute rules have until 12/22 to use FCC! Has previously been mentioned, they can not pay what you originally paid in crystal cruises refund problems credit let business. Submitting a response indicates a willingness to work with customers to make an but... Day 98, with no idea if and when well get our refund confirm! 2022 version may 2021 well within the cancellation period a good product account! Now `` suspending payments to creditors '' it promptly as they had a good product asked as to time... To your credit card company make our final payment ( or how August 27, 2021, by triggered! //Day of service// ( i.e policy enforced before, so your suggestion gives us hope credits from canceled will! Cancelled, as the CDC has done. )., Thats the word from date! Check to see the credit posted to your credit card companies rejecting refunds on Cruises when payment made! Cruise ( 2 April 2020 )., Thats the word from the of! Tour Europe the link Mastercard extend that time to 120 days from the Federal Maritime Commission, small... Yet this is a substantial amount of money on cruising our final payment ( or.... Payments to creditors '' voices, experts and personalities on the go with to. And when well get our refund this to their clients. `` Bermuda courts January. Into a financial disaster from which Genting cant recover ; send your to... As if we are being penalized for it cruised on Crystal, but really need your prompt assistance with the. 2,786 refund for a BBB business Profile been going back and forth for months and I Crystal. Primarily came from the time of the contract when we put our deposit down refund.
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crystal cruises refund problems