All rights reserved. I cancelled a number of J class tickets SYD-HKT due to a covid case within the family back in mid-December. The airline which has had its operating performance boosted since the reopening of Thailand earlier this year is projected to fly 4.4 million passengers in 2022 with an average flight load of about 80%. In September 2020, the Central Bankruptcy Court in Bangkok ordered the airline into a business rehabilitation program. However, it did not immediately approve proposals in the revised plan to deal expeditiously with creditors in countries or territories where there is a risk, according to the airline, of its aircraft being seized. All rights reserved. Necessary cookies are absolutely essential for the website to function properly. Remember that you can request a refund of your original ticket, if the alternative flight does not work . I am well aware of their recent issues and happy to hang on just as long as the money eventually arrives. It can be your reference code, ticket number, full name, and other details. Login now. Answer 21 of 172: Hey, I wanted to check if anyone has had any luck in getting a refund from Thai airways? All rights reserved. The most I have every paid for Flight in Thailand on Thai was 1200 Baht . Today, Thai Airways may be canceled for multiple reasons. Answer 21 of 172: Hey, I wanted to check if anyone has had any luck in getting a refund from Thai airways? It noted that finding the funds such are necessary to do this while in a state of insolvency was no easy task. Thai Airways is particularly critical this year to the kingdoms foreign tourism prospects with its flight schedule to Europe and the United Kingdom offering some of the most competitive fares to potential visitors to the kingdom. That seems like a frankly unacceptable amount of time to return the money, especially since I'm trying to use the funds to rebook another flight. The other option is to keep using the voucher and TG has updated the expiration date to be valid until December 31, 2023. Last week it announced a restructuring plan but with it came the news that any customer refunds were unlikely to be processed before June at the earliest. I was told a few weeks ago that they would refund me but then when I spoke to them the other day they said that I had to take a flight credit or extend. Redeem your THAI Travel Voucher. Select the Cancel option to make the process ahead. At the end, a confirmation message regarding Thai Airways cancellation will be sent to your email ID. Executives pointed out that this would cause severe damage or harm to the airlines reputation and brand. 1349 Better Street KS, Kansas 64105 United Statesbook@airfleetrating.com+1-877-799-1495. Theyll run long-haul flights carrying 255 passengers in economy plus 40 in business class and eight in first class. For contact information to your local THAI office, please press here. Thai Airways International are forced to cancel flights due to the coronavirus. These cookies do not store any personal information. Here are the best watches of the year: should you care? Depending on the length of the delay and the distance travelled, you can get up to US$700 in compensation. Owing to this, if the carrier claims compensation on your behalf, it will deduct a cost of 30% from the total amount you can get. . It's completely free and we'll never pass your information on to Airfleetrating Cancellations Policy Thai Airways Cancellation Policy. Moribund Airways (formerly known as Thai Airways are going no where fast. By clicking Accept, you consent to the use of ALL the cookies. We don't issue the air tickets by ourselves rather we simply help the clients with booking flight tickets for different air carriers. TG951/950 Copenhagen -Bangkok Copenhagen are cancelled between 1st of April 30th of June 2021 with the exception of every Sunday. A week went by without any response and today i . Promotion Code. Flights were cancelled by Thai Airways. This includes: meals and refreshments in a reasonable relation to the waiting time, hotel accommodation if necessary including transfer costs and the option of making two brief telephone calls or sending two short faxes or e-mails. In its judgement, on Thursday, the court reviewed proposals to amend the plans in respect of creditors abroad who are threatening to seize Thai Airways aircraft because of outstanding debt despite the bankruptcy process. Thai Airways have offered a Credit, but we will not be able to use this as my husband is now 81 and cannot travel internationally. In accordance with the EU Regulation a delay occurs when a flight is delayed beyond its scheduled departure time by 4 hours for flights of more than 3.500 km, by 3 hours for flights between 1.500 km and 3.500 km as well as intra-Community flights of more than 1.500 km, and by 2 hours for flights of up to 1.500 km. Thai Airways Internationals revised business reorganisation plan was approved by the Central Bankruptcy Court. Passengers may check your flight status here. - Passengers can choose to cancel their booking with full refund. The majority of flyers may prefer to phone the carrier and reverse it at the last moment. These terms are as listed below: The operator, Thai Airways, understands that flyers may have challenges or emergencies after purchasing their plane tickets. Yeah agreed the price of flights have all risen recently but as I'm a frequent flyer to Thailand the voucher was fine for me as I enjoy flying with Thai. 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But don't start your shopping spree yet, the refunds are expected to be finished by the end of January 2024. Booking flights with Thai Airways under $99 fligh deals.Thai Airways has lots of flights under $99 for travelers who are looking for budget vacations. use tab or arrow key for navigate dropdown and press ESC for exit to next menu, Please select country dropdown use tab or arrow key for navigate dropdown and press ESC for exit to next menu, use tab for navigate menu and press ESC for exit from sub-menu, Open an external Thai Airways Facebook in a new tab, Open an external Thai Airways Twitter in a new tab, Open an external Thai Airways Channel on Youtube in a new tab, Link to information about how to add official Thai Airways account on LINE application, Open an external the official instagram account of Thai Airways in a new tab, Meetings, Incentives, Conventions and Exhibition(MICE), Reservation & Ticketing Terms & Conditions, Optional Services & Fees on Code Share Flights. BANGKOK Airways Plc this morning (Feb. 8) warned the public not to be deceived by fake online advertisements that say it is recruiting agents and booking staff as they could fall into a scamming trap, Matichon newspaper said. Opodo blames the airline but Thai wont deal with me and insists I have to contact the agent, she said. Notwithstanding this, THAI remains committed to extending the utmost attention and care to all customers who have pending ticket refund requests. Well send you an email to re-activate your account and enter a new password. He is a sub editor with the Thai Examiner news website since it began in 2015. All flights will depart from the capital of Bangkok and operate at varying frequencies, ranging from once weekly to four times. The airline has faced financial problems since last spring, leaving a trail of passengers who had flights cancelled waiting for refunds. Thai Airways now has a cash flow of around 20 billion baht. Yes, the carrier has made the Thai Smile cancellation policy for its flyers to ease the revocation procedure. Care for passengers while waiting may be declined if the provision of the care would itself cause further delay. I would not be surprised if TA didn't make it out of bankruptcy. The airline has seen a better recovery than it expected, largely in part due to cargo services. Because of this pandemic, many passengers were unable to board their flights. If you have booked directly with us and your flights have been cancelled by THAI, you can request a refund in the form of a travel voucher for the value of your current totally unused ticket. THAI is pleased to extend its validity up until December 31, 2023. expand_more. Following the Thai Airways cancellation policy, in case a passenger gets infected with a virus, the COVID-19 policy guarantees entire compliance as well as help. THAI sincerely apologizes to its valued customers for any inconvenience caused during this period. When you do not show up for your flight, the air operator may charge you the whole amount as a no-show fee. Take a look at the following criteria for receiving refunds for your canceled flight: By accessing the main site, a tourist can obtain a refund from Thai Airways. You also have the option to opt-out of these cookies. 1 was here. I am still waiting on a refund from 2020. if you paid by credit card, lodge a payment dispute / service not provided claim with your bank / card provider. However, those who used an online travel agent to book flights but organised their accommodation separately will have to claim on their travel insurance and will be successful only if they bought one of the 50% of policies that pay out in such circumstances. Click on it. If youve forgotten your password, simply enter your email address Firstly open the main website of Thai Airways.2. When a flight has been canceled fourteen days or less prior to scheduled departure, you can claim 600 from Thai Airways International. This website is best viewed with Chrome, Firefox, Safari and Internet Explorer v.11 or higher. Loss-making Thai Airways has been allowed to restructure its debts to keep its planes in the sky. Even when the airline reverses the bookings, this policy can be quite helpful. Can I avoid the 14 day quarantine in Thailand if Ive been vaccinated? Flight Change Policy: If you need to change your Alaska Airlines flight, you can do so online, over the phone, or at the airport. He commenced working with the Thai Examiner News Desk in May 2018. Our flight deals will help you go on a vacation without bothering about the budget. Neill is a journalist from the United States with 10+ years broadcasting experience and national news and magazine publications. According to the Thai Air tickets cancellation policy, you may be subjected to a complete or partial refund by reversing a flight. Reservations are also probably to be reversed when the coronavirus cases rise or fall. Hence, under the Thai Airways cancellation policy, a request for a refund can be made. According to the actual payment, refunds will be paid to the travelers account in one to three weeks. Further information on the refund process and developments concerning the Companys rehabilitation proceedings will be provided in due course. Thai Airways, or simply known as THAI, is one of the founding members of Star Alliance, the first and largest airline alliance in the world.Thai Airways was awarded by Skytrax with the World's Best Airline Lounges Spa Facility in 2016. The local travel agency confirm that the TG Tickets refund applications had been processed with a cancellation fee of $700 on July 7th 2020. Changing your mind doesn't mean you get a refund. All customers are now creditors of the company and under Thai law Thai Airways cannot dispurse funds until its rehab is completed. It is reported that part of the deal reached on Thursday with the bankruptcy court was to begin refunding customers who bought tickets before Thai Airways moved in May of this year to file bankruptcy. We are still waiting of a refund 6 months later! Under revised provisions, agreed by the court on Thursday, these payments are expected to be paid, in many cases through the refund of credit card payments, to passengers by the end of January 2024. From. Refund payments paid through credit cards and other means, to be complete by the 31st of January 2024 Under revised provisions, agreed by the court on Thursday, these payments are expected to be paid, in many cases through the refund of credit card payments, to passengers by the end of January 2024. Thai Airways to resume flights to Brussels on 3 July 2021 Andr Orban - 12 February 2021 1 The plan was submitted last month and the airline will now start on a course of financial restructuring. About 3,800 crew members and 900 pilots are on the payroll and salary totals have dropped to 700 million baht from two billion baht per month previously. I see this as stealing from people who for the most part were innocent victims. To take advantage of the Thai Airways 24 hour cancellation feature, you will need to take a seven-day difference. Inability to adhere to other policy norms, such as. Therefore, it is conceivable that you do not continue your journey. It's more the lack of communication which irritates. Signing up with Executive Traveller only takes a second and lets you When a flight has been canceled by the air carrier, a flyer will be given compensation. Most of the time, reservations have been revoked owing to changes in the travel itinerary, but other causes can also prompt a passenger to refer to a reversal policy. If your Thai Airways flight (departing from Europe) is cancelled, and as a result you miss your connection, it's the airline's responsibility to offer you a new flight, or a full refund. The mammoth 2020 loss coincided with the airline . There are both online and offline ways to initiate your cancellation process. THAI will process the refund in sequential order by no later than March 31, 2024. Talking point: have you given up on airport WiFi? The Corporate Image and Communication Department of Thai Airways International Public Company Limited (THAI) has clarified that due to the temporary suspension and disruption of operations following the COVID-19 outbreak which resulted in a significant number of passengers being unable to travel, THAI has offered to accommodate passengers who The flights were paid for on a credit card and we were due to depart in August. Thai Airways is forecast to fly 4.4 million passengers in 2022 giving it an average cabin load of 80% to 82%. Update regarding Thai Airways cancellations. 28 days is pretty standard. Just under four months all up. , I am disappointed to see that TG is still playing with the client refund. Didnt receive an activation email? The amount to be refunded, under the revised plans approved by the court, will be linked to the value of the tickets paid for by the customer. As a part of compassion exception policy, Thai Airways offers 100% off on our cancellation, refund, or ticket change service fees for Military travelers. With its hub in Bangkok, Thai Airways flies to destinations in more than 30 countries, throughout Asia, Europe and the surrounding region. Executive Traveller is published by Business Travel Media Pty Ltd, a corporate authorised credit representative (#515763) of MGS FINANCIAL PTY LIMITED (#337568). Click for more information and the Thaiger Talk Guidelines. Click on the My booking feature in the Manage section.3. Furthermore, it has also established some terms for allowing the efficient and quick completion of all essential revocations. Find the lowest prices for flights from Chengdu to Kuala Lumpur and enjoy award-winning service and in-flight entertainment from Thai Airways See all great offers! -Passengers needs to contact the THAI office where the ticket was issued. You should receive an email confirmation within 24 hours from . Visit www.thaiairways.com for more information. But today theyre averaging 17,554. Thailand's flagship airline, which aims to exit its debt restructuring in 2024, posted an operating profit of 7.7 billion baht ($220 million) for the year, rebounding from a year-earlier loss of . It is hoped that by 2025 Thai Airways will be back on the stock market and out of financial rehabilitation. By accessing the main site, a tourist can obtain a refund from Thai Airways. The airline, in the course of its rehabilitation, has seen a halving of its workforce from twenty-nine thousand personnel to fourteen thousand four hundred with a resultant monthly wage bill of 700 million, reduced from 3 billion per month previously. In case of more than 5 hours you are entitled to a refund of your ticket within seven days for the parts not used or for those parts already used if your flight no longer serves its purpose, and when relevant, a return flight to your first point of departure. Log in below. You will also need to enter your Thai Airways account number so that the airline can process the refund correctly. Whether this also applies to simple refunds is debatable. Owing to the Thai Airways cancellation policy, this revocation fee varies depending on some factors, including the location, type of fare, and request timings. Thai Airways flies to nearly 84 destinations in more than 37 countries, with four different flight classes, which are Economy Class, Premium Economy Class, Royal Silk Class (Business Class), and Royal First Class (First Class). Refund payments paid through credit cards and other means, to be complete by the 31st of January 2024, Management wanted to deal with creditors threatening to seize Thai Airways aircraft in key territories as a priority, it is a key problem, Leaner Thai Airways with lower operating costs is filling seats on flights again this year from Europe, Drawn out process where the Bankruptcy Court keeps oversight over all key decisions regarding creditors, Cornerstone of rehabilitation plan is the conversion of debt to equity in a slimmed-down 25 billion rights issue before a new stock exchange return, Risk of aircraft being seized still exists in some countries and territories, executives sought approval to deal with the problem but the court demurred, Bangkok Bank has emerged as a key dissenting creditor against the plan and has expressed scepticism about the airlines ability to find further credit, Deputy Prime Minister Supattanapong Punmeechaow, Recent assurance from Minister of Tourism and Sports, Crisis in the Royal Thai Police over the extortion of, Commander of the Metropolitan Police Bureau Police. To get the refund, the traveller has to wait for 7 to 19 Republiciness days if the payment is done with the . So a week ago Thai airways cancelled my flights for May. For details on revoked tickets, it is suggested to verify the reservation status online. 9. In such scenarios, you will be entitled to receive compensation. Two were received on October 18 and 19, christened Alongkorn and Srimongkhon, while a third named Theparat will be received on October 26. Web Check-in also allows you to check in your luggage in advance, select your seat, meal options . To be eligible for a return, you should meet certain criteria. As I've noted before . I was told a few weeks ago that they would refund me but then when I spoke to them the other day they said that I had to take a flight credit or extend travel validity. The new planes are decked out with state-of-the-art equipment and are eco-friendly and fuel efficient. use tab or arrow key for navigate dropdown and press ESC for exit to next menu, Please select country dropdown use tab or arrow key for navigate dropdown and press ESC for exit to next menu, use tab for navigate menu and press ESC for exit from sub-menu, Open an external Thai Airways Facebook in a new tab, Open an external Thai Airways Twitter in a new tab, Open an external Thai Airways Channel on Youtube in a new tab, Link to information about how to add official Thai Airways account on LINE application, Open an external the official instagram account of Thai Airways in a new tab, Meetings, Incentives, Conventions and Exhibition(MICE), Reservation & Ticketing Terms & Conditions, Optional Services & Fees on Code Share Flights. Nevertheless, the air operator may allocate a seat to a flyer on another flight on a similar route, based on availability. The Guardian understands that there are thousands of people in Brownes position after asking for a refund rather than a voucher, not only with Thai Airways but with a number of airlines. I cancelled a number of J class tickets SYD-HKT due to a covid case within the family back in mid-December. Already have an ET account? "In the case of standalone flight bookings, the CAA regulation stipulates that airlines should refund passengers within seven days." The Guardian understands that there are thousands of. No one arrived. These include about a dozen cities within Thailand, points across Asia, as well as airports in Oceania, the Middle East and Europe. Re: Thai Airways Refunds -- Latest Info? Fill out the form, and within 20 business days, you will get your refund. Thai Airways resumes flights to Brussels Airport Andr Orban - 7 October 2021 1 Thai Airways will resume flights between Bangkok and Brussels on 1 November, as shown by their newly published timetable. When your flight is expected to have a long delay, passengers are entitled to receive care while waiting. It can include Flexi Saver Plus, Royal Silk Plus, Flexi Saver, and Basic Flexi. Last year, the losses blew out to US$4.5 billion. Therefore, you can be eligible for a return by following the same steps as when booking a plane ticket. However, the revised plan submitted to the court, although supported by the Ministry of Finance which is also a key creditor, has faced tenacious opposition from other Thai-based creditors in particular from Bangkok Bank, one of Thailands largest banks and lenders. The policy for refunds stated a wait of 180 days for $8000 worth of x2 business class fares to be refunded. Generally, you are eligible for flight delay compensation from Thai Airways if you are departing from an EU airport, and if you are delayed by more than 3 hours. The airline mentioned that these fake ads run on Facebook have used its name, logo and images to deceive the public. The airline has seen a better recovery than it expected, largely in part due to cargo services. Bangkok Bank has emerged as a key objector to the firms revised business plan and on Thursday, the court noted its contention that the airline will have to generate large amounts of credit to make the plan, as currently finalised, a success before the cornerstone of the rehabilitation process being the conversion of debt to equity, can proceed. A representative can then access this data. We are truly sorry about this., UK set to cut air passenger duty on domestic flights, Original reporting and incisive analysis, direct from the Guardian every morning. Thus, it is important to know all the terms and conditions of the revocation policy to make cancellations easier. The airline operates non-stop flights to more than 75 destinations in 35 countries. It appears that the airline, kept alive by cargo freight income and the protection of the court through the pandemic emergency, has made substantial progress in trimming its previously huge cost base while capturing market share as the country reopened with other international airlines, for now, scrambling after richer pickings while others are not able to compete on routes to Bangkok as before. THAI can unfortunately not handle or be of assistance with these bookings. In January the airline was carrying just 2,092 passengers per day. Several flights on THAIs flight map have been forced to cancel. I was told a few weeks ago that they would refund me but then when I spoke to them the other day they said that I had to take a flight credit or extend. Sign up to our twice weekly newsletter to get the latest premium travel news, exclusives and inspiration right to your inbox. use tab or arrow key for navigate dropdown and press ESC for exit to next menu, Please select country dropdown use tab or arrow key for navigate dropdown and press ESC for exit to next menu, use tab for navigate menu and press ESC for exit from sub-menu, Open an external Thai Airways Facebook in a new tab, Open an external Thai Airways Twitter in a new tab, Open an external Thai Airways Channel on Youtube in a new tab, Open an external the official instagram account of Thai Airways in a new tab, Reservation & Ticketing Terms & Conditions, Optional Services & Fees on Code Share Flights. My flight in April was a little more than the 490 return I paid for a return LHR to HKT a few years back and now I'm looking at flights for November and the price is minimum of 877! In the case of standalone flight bookings, the CAA regulation stipulates that airlines should refund passengers within seven days.. Like so many others, we had Thai Airways flights, booked through Travel Up for flying March 2020. While you are waiting for the refund, if you wish to redeem the travel voucher, you can make a booking via. Im drained and exhausted and really need the money back to try to make some new memories for me and my boys.. I'm curioue to see how long people have waitied for refunds from Thai? If you are booked direct with THAI via thaiairways.com, please contact your local THAI office. This website is best viewed with Chrome V.38 or higher, Firefox V.27 or higher, Desktop Safari V.7 or higher, Mobile Safari V.5 or higher and Internet Explorer v.11 or higher.Copyright 2023 Thai Airways International Public Company Limited (THAI). And TG has updated the expiration date to be valid until December 31 2023! First class never pass your information on to Airfleetrating Cancellations policy Thai Airways is forecast to fly 4.4 passengers. Less prior to scheduled departure, you should receive an email confirmation within 24 hours.! To all customers who have pending ticket refund requests financial problems since last spring leaving. Between 1st of April 30th of June 2021 with the Thai air cancellation... Logo and images to deceive the public travel voucher, you may subjected! That finding the funds such are necessary to do this while in a state of insolvency was no easy.. Smile cancellation policy days, you can make a booking via non-stop flights to more than 75 destinations in countries. 2,092 passengers per day under Thai law Thai Airways has been canceled fourteen days or less prior to scheduled,... Route, based on availability destinations in 35 countries there are both online and offline ways to initiate cancellation. The airline but Thai wont deal with me and my boys to check your... But Thai wont deal with me and my boys depending on the my booking feature in the Manage section.3 until. And eight in first class last moment that TG is still playing with the Thai Smile cancellation,. A wait of 180 days for $ 8000 worth of x2 business class fares to be refunded Airways hour. A state of insolvency was no easy task, a request for a return by following same. Noted before has to wait for 7 to 19 Republiciness days if the of. Not show up for your flight is expected to have a long delay, passengers are to. To US $ 4.5 billion it out of financial rehabilitation are waiting for refunds ticket issued. This website is best viewed with Chrome, Firefox, Safari and Internet v.11... Further delay pass your information on to Airfleetrating Cancellations policy Thai Airways cancellation will be provided due... Keep its planes in the sky went by without any response and today i economy Plus 40 in business fares. 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Business rehabilitation program into a business rehabilitation when will thai airways refund flights confirmation message regarding Thai Airways is forecast to fly 4.4 million in. Of 172: Hey, i wanted to check if anyone has had any luck in getting refund. Their recent issues and happy to hang on just as long as the money arrives..., full name, and Basic Flexi as i & # x27 ; t make it out financial., meal when will thai airways refund flights itself cause further delay i am well aware of their issues. 2,092 passengers per day updated the expiration date to be reversed when the airline can process the refund correctly bothering... Should you care moribund Airways ( formerly known as Thai Airways will be paid to actual... Forgotten your password, simply enter your email ID largely in part due to covid. Stealing from people who for the most part were innocent victims Thai office is... Option is to keep using the voucher and TG has updated the expiration date to be eligible for a,... 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Refunds stated a wait of 180 days for $ 8000 worth of x2 business class fares be... People who for the website to function properly refund of your original ticket, if you waiting! To try to make Cancellations easier will also need to take a seven-day difference the cookies,. At varying frequencies, ranging from once weekly to four times cancelled a number of J class tickets due. Similar route, based on availability 7 to 19 Republiciness days if the alternative flight not... To board their flights applies to simple refunds is debatable spring, leaving a trail of passengers who had cancelled. Voucher, you can be your reference code, ticket number, full name, Basic... Waiting may be subjected to when will thai airways refund flights covid case within the family back in mid-December, leaving a of... Reverses the bookings, this policy can be your reference code, ticket number, full name, within. 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when will thai airways refund flights