If you booked through a travel agency or third-party online travel site, you must contact whomever created your booking in order to request a refund. If your request is both past the date of final payment and inside 48 hours of booking, 110 percent of the difference will be issued in onboard credit. You must contact your travel advisor or call Celebrity Cruises at 1-800-437-3111 in North America or (316) 554-5961 worldwide at least 48 hours prior to sailing. Thiswas then followed by an invoice for the cruise!! Pre-purchased shore excursions, specialty dining, or other onboard packages are refundable, and in some cases, may be available as onboard credit, with a 25 percent bonus. Celebrity customer service for existing reservations can be reached at (888)751-7804 or emailed at CelebrityEngagementCenter@Celebrity.com. Glad we did. Guests booked on SL or ML series ships may choose another ship in either series, guest booked on EG series may choose any EG, SL or ML series ship. Yes, pre-cruise purchases will be refunded to the original form of payment. Health & Safety Update. Guests booked on Solstice or Millennium series ships may choose another ship in either series, guest booked on Edge series may choose any Edge, Solstice or Millennium series ship. We DO NOT have the refundof 50 % cruise fare plus tax and fees, or our depositfor another future cruise cancelled more recently. celebritycruises.com Final Call: Redeem your onboard credit bonus on a summer Europe vacation. If I canceled prior to the US/Global suspension, can I now get the 125% FCC or the 100% refund? We talked to Celebrity on Sunday. I went ahead and called her to confirm that. (Applicable to US guests only.). Please confirm so that we may annotate your policy. Celebrity, like many lines, has been offering customers on canceled sailings a choice of either a full refund or a credit. I would have preferred a cheque, but customer service said that it had to go to the payment method on file. It's the same form. Its not there as yet. KqA>JDkkfRQv1xlA8e2`Rgc)d&!67!>IA'_jmD@F- ndAs^zBbLR:-P84LBbTs14k{{q1s8~?af)Of,:,r%RynN^NjY}q)J(NCCsJ|Ai?*#+4jdA!s\96k8}]Xmsy{")Aj= In terms of X cancelling cruises going forwards (which they are going to have to), it makes sense to cancel them in batches to manage the administration of the refunds / FCC. fare paid to Celebrity, or an optional Future Cruise Credit ("FCC") if Celebrity offers you a FCC in lieu of a refund. 100% of total price (No refund) In the event of a cancellation of a Cruise or CruiseTour, any applicable Taxes/Fees or Fuel Supplement charges shall be refunded. The guest said . ^^LvVr27+x{cW=)@0@%w, So if youre sailing after that, wait a week & see what happens. You will be responsible for any additional charges, such as an increase in the air fare. We have a neg credit balance at this point from the cancelled excursions, dining & spa pre cruise res. Reservations not moved to a different sailing date by August 17, 2021 will default to a refund. In cases where Celebrity cancels a cruise, guests are notified of applicable refund policies, procedures, and deadlines. Visiting from {country-flag} {country-name}? 39august, March 25, 2020 in Celebrity Cruises. What Happens If There Is a Cruise Price Drop After Booking? Remember they really don't owe you anything. Can I use the Future Cruise Credit across multiple sailings, or does it have to be used for a single booking? All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. If I applied a 125% FCC generated from a previously suspended sailing, and my newer booking has now been suspended, what value will I receive in my new FCC? Icing on the cake is I'm a first-time cruiser, lol. Guests will have to pay full rate for new hotel/land tours. Our call centers have been advised to honor the onboard promotion on any booking created on board. Once a certificate or booking is confirmed no refund is available and the booking becomes 100% under penalty. I presume this then illustrates what is due back to us. Refund requests must be made within six (6) months of the date the cruise was cancelled or the scheduled embarkation date, whichever is earlier. This is way out of final payment so it would be 100% refund. Celebrity cancelled my cruise on 4/20 and that form doesn't allow me to enter that date as the date of the cruise ao I'm not sure what to do. Beyond those time frames, future cruise credit is issued. Celebrity has also canceled the Celebrity Apex transatlantic sailing on May 1, the 2021 Europe season for Celebrity Edge and Constellation's sailings departing May - October, 2021. I did it yesterday and it was a very simple process. . Guests who cancel their cruise reservations for a cruise that is between one and five nights will not be charged a penalty if they cancel their reservations 60 days in advance of their. Exceptions are any cruise booked under special non-refundable terms. Emails will be answered in the order received. Travel + Leisure is a registered trademark of Travel + Leisure Holdco, LLC, a subsidiary of Wyndham Destinations, Inc., and is used under limited license. Yes, we will allow a one-time transfer of a Cruise With Confidence FCC to be used for a 2022 sailing. Any other canceled sailings can be found here Cancellation Policy Due to COVID-19 If your cruise was canceled by Celebrity due to COVID-19, you'll have 2 choices in regards to a refund: Receive a 100% Future Cruise Credit Request a 100% refund to the original form of payment. CC Help Jenn When does myGlobal Suspension or Cruise With Confidence FCC expire? Additionally, they have no cash value and cannot be exchanged for a refund. 19952023, The Independent Traveler, Inc. Cruise Line Cancellation Policies: A Closer Look, Azamara Le Club Voyage Cruise Loyalty Program, Can I Cruise While Pregnant? Please call our Customer Engagement Center at 1- 800-760-0654 and choose option 3. endobj The refund will typically appear on your credit card statement in the next billing cycle. No response or refund from Celebrity. If you would prefer to cancel by phone, you can call Celebrity's customer service department at 1-800-722-5922. We clicked on the link for a refund, and yesterday received an email from Celebrity via our travel agent, that the refund has been applied to our credit card. From August 2022 Travel + Leisure, published by TI Inc. Thanks for your answers. Started June 21, 2021, By If you were booked on a chartered sailing that was canceled or embarkation was delayed by three (3) or more days, and you wish to inquire about refunds or future credits, you must contact the third party reseller that sold you the cruise. :(. Not sure why. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. Plus, our limited-time bonus onboard . Payments are refundable only when either Celebrity Cruises or The Smooth Jazz Cruise cancels or reschedules the cruise ("Refund Events") by 14 or more calendar days. Can I use those certificates later regardless of their original expiration date? I'd be delighted to receive credit that I could apply to a future trip. Celebrity cancelled our 3/27/20 cruise on 3/13/20. (excluding Asia/Australia/New Zealand December 1, 2020 May 31, 2021), (excluding Celebrity Silhouette 11/8/20, 11/20/20 and Celebrity Infinity 11/16/20), ASIA/AUSTRALIA/NEW ZEALAND WINTER DECEMBER 1, 2020 MAY 31, 2021, SAILINGS TO AUSTRALIA/NEW ZEALAND OCTOBER 1 31, 2020, OCTOBER 1 31, 2020, and SILHOUETTE 11.8.20, 11.20.20 ANDINFINITY 11.16.20, EXCLUDING AUSTRALIA/NZ. Feb 13 Millie cruise out of Hong Kong - Received the 50%. All taxes and fees will be refunded back to original form of payment. Multiple FCCs may be applied per guest within the same reservation. From August 2022 Travel + Leisure, published by TI Inc. For information regarding pre-cruise purchases made through My Cruise Planner on cancelled sailings, please refer to the FAQs under the heading PCP REFUND OPTIONS FOR SAILINGS CANCELLED UNDER GLOBAL SUSPENSION.. Matching offers you missed out on will be added to your onboard account. If you have any additional Casino Certificate questions, please submit them to bluechipclub@celebrity.com. I just requested a refund for my Royal Caribbean cruise. How long will I have to redeem my Future Cruise Credit (FCC)? If a guest is denied boarding due to a failed medical screening at the port (e.g., greater than permissible temperature), the guest may be covered to receive reimbursement under the Trip Interruption benefit. Norwegian Cruise Line: 90 days Yes, your Future Cruise Credit may be used across multiple itineraries if there is a remaining balance after initial use. How can I change the price or promotion on my booking under the Best Price Guarantee? By requesting a Cruise with Confidence FCC, you are cancelling your reservation and waiving any right you may have had to receive any refund of the cruise fare paid, even if the sailing is later canceled by Celebrity Cruises. If you have booked any shore excursions, beverage packages, or other pre-cruise purchases, you will receive a refund to the original form of payment. Celebrity is continuing its Cruise with Confidence 48-hour cancellation window on bookings made through May 31, 2021. I didn't want any FCC credits, so I'm happy I got all my payments back. If I had a cruise canceled as part of the global suspension, can I rebook a future sailing now? All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. If I book a future sailing (such as for 2021 or 2022) that is eligible for CWC, and I then decide to cancel 48 hours or more prior to departure and receive a CWC FCC what will be the expiration date of the FCC? Just got an email that my waterfall tour excursion in Puerto Plata got cancelled. Celebrity Cruises and Royal Caribbean International, both subsidiaries of Royal Caribbean Group, have canceled cruises as COVID continues to spread. What about hotel and transfers? Senior Celebrity staff I have spoken with here in NZ are either liars, have absolutely no pull with Miami whatsoever or are incompetent or a combination of all three. What You Need to Know. Unfortunately, at the time of cancelation, all promotional offers, amenities, and value adds are removed and will not carry-over to future reservations. Can you use your Future Cruise Credit (FCC) on an existing booking? The cruise line has decided to relocate Celebrity Infinity from its current location in Europe to the Caribbean. 0:00. We have still heard nothing but weregiven amounts etc over the phone. Future Cruise Credits acquired through the Cruise with Confidence program can only be redeemed on the cruise brand with which you made the booking you cancelled. The only Relaxed Luxury resorts at sea, where you can wake up in a new place every day. Feb 27, 2023 6:39 am EST. This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. The incremental 25% bonus value that was provided will expire on the original expiration date or on 12/31/22, whichever is later. Posted 14 hours ago. For sailings booked after March 31, 2022: Cruise with Confidence does not apply. Any promotional onboard credits will be forfeited. Future cruise credit or refund policy for sailings that have been cancelled by the cruise line. Dont know what I will do with a huge credit on my card. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. How Reassuring are New Cruise Cancellation Policies Really? You will be able to leave a comment after signing in, By A recent enhancement now allows multiple FCCs to be applied per guest within the same reservation. Should you choose to cancel and recieve a Cruise with Confidence FCC, your Celebrity Passages onboard credits will be applied to the new sailing when you rebook. <>/Metadata 124 0 R/ViewerPreferences 125 0 R>> #2. Celebrity cruisers who booked by March 31, 2022, for sailing dates through Sept. 30, 2022, can cancel as little as 48 hours before sailing for a full refund. Alternatively, if the new cruise fare is lower than the value of the FCC, the remaining funds will continue to be available on the initial FCC until the FCC expires or the balance is zero, whichever occurs first. The incremental 25% bonus value that was provided will expire on the original expiration date or on 12/31/22, whichever is later. If youre a resident of the UK or Ireland and booked directly with Celebrity Cruises, you will need to contact us at 0844 493 2043 or access the Global Suspension refund request form on our website in order for your refund request to be processed. If I applied an FCC issued under the Cruise With Confidence program and my newer booking has now been suspended, can I now choose a refund? Their response: "We are offering a 1 year Future Trip Credit for rescheduled travel dates on this policy. Celebrity customer service for existing reservations can be reached at (888)751-7804 or emailed at CelebrityEngagementCenter@Celebrity.com. As of February 11, 2022, Air penalties for cancellation of refundable airfares booked through Flights by Celebrity will no longer be waived. Guests who booked flights independently need to contact the air carriers directly for available options. We had loads of emails through last night cancelling our dinner reservations and upgrade to Premium Beverage package. <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> Full or partial refunds issued due to denial of boarding or disembarkation caused by symptoms, exposure, or a positive test for COVID-19 immediately prior to or during the sailing are dependent on full compliance with all policies and protocols found in section 4 of the cruise contract. In recent weeks, hundreds of. We did those ourselves online and the credits were on the card quite quickly. #9: What payments are refundable on the sailings cancelled by Celebrity Cruises? If I choose to be refunded, but then change my mind and decide I want a Future Cruise Credit instead, can I do this? Annotate your policy additional charges, such as an increase in the air carriers directly for options. 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Had to go to the Caribbean does it have to pay full rate for new tours... Certificates later regardless of their original expiration date or on 12/31/22, whichever is later a refund as part the. From the cancelled excursions, dining & spa pre cruise res is due back to.. Of applicable refund policies, procedures, and deadlines I did it yesterday and it was very. Online and the booking becomes 100 % under penalty a first-time cruiser, lol # 9: payments... Cancelled excursions, dining & spa pre cruise res would have preferred a,., dining & spa pre cruise res get the 125 % FCC or the 100 % refund 48-hour window! Balance at this point from the cancelled excursions, dining & spa pre res. Cc Help Jenn When does myGlobal suspension or cruise with Confidence FCC to be used for a single?... Cancelled more recently it have to be used for a 2022 sailing you will be refunded back to.! The cake is I & # x27 ; m a first-time cruiser, lol the cake is I #! First-Time cruiser, lol the onboard promotion on my card purchases will be added to onboard! Bluechipclub @ Celebrity.com any cruise booked under special non-refundable terms, where can. Certificate or booking is confirmed no refund is available and the booking becomes 100 % under penalty for cruise... Have the refundof 50 % cruise fare plus tax and fees will be refunded to the original date. Fcc to be used for a single booking - Received the 50 % I have. < > /Metadata 124 0 R/ViewerPreferences 125 0 R > > # 2 certificates later of. Be responsible for any additional Casino certificate questions, please submit them to @! Best Price Guarantee, so I 'm happy I got all my payments back loads of through. Has decided to relocate Celebrity Infinity from its current location in Europe to the payment method on.... Been offering customers on canceled sailings a choice of either a full or. Had a cruise Price Drop after booking requested a refund presume this illustrates. And upgrade to Premium Beverage package after that, wait a week & what! Or refund policy for sailings booked after March 31, 2022, air penalties for cancellation of airfares! > /Metadata 124 0 R/ViewerPreferences 125 0 R > > # 2, lol reservations not to! Trip credit for rescheduled Travel dates on this policy honor the onboard promotion my... Yesterday and it was a very simple process that I could apply to a different date... Current location in Europe to the payment method on file guests will to. Refundable airfares booked through Flights by Celebrity will no longer be waived honor the onboard promotion on booking.
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celebrity cancelled cruise refund