The Tablet must be used in compliance with all applicable laws, rules, regulations, and applicable terms and conditions. How can an Incarcerated Individual get a refund from an Securus Debit Account? Friends and family members of an incarcerated individual may open an AdvanceConnect account by calling 1-800-844-6591 or by visiting our website at www.securustech.net. usted autoriza a la Empresa a almacenar su Informacin de Tarjeta The version of the Tablet that you are purchasing may have different features than other versions of the Tablet. Pricing, session lengths, and hours of availability of Video Connectsessions may differ depending on the correctional facility chosen or the communication center being used. learn more These prohibited actions include: If you take any of these prohibited actions, it may result in non-delivery of your message or any attachment, immediate termination of your account without refund, and may subject you to state and federal penalties and other legal consequences. They assist agencies with education and service requests as well as break-fix requests for telephone, video sessions as well as tablet and kiosk solutions. Our Securus eMessaging and Securus Text Connect and JPay Email Products (collectively, our Messaging Solutions) allow you to send a message (much like a typical email or text message) to an incarcerated individual at a correctional facility where the Messaging Solutions are enabled. IN NO EVENT SHALL OUR LIABILITY ARISING OUT OF OR RELATED TO OUR PRODUCTS OR THIS AGREEMENT, WHETHER ARISING OUT OF OR RELATED TO BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, EXCEED THE TOTAL AMOUNTS YOU PAID TO US PURSUANT TO THIS AGREEMENT. These email communications may include marketing communications relating to our Products. We will reimburse you for arbitration filing fees that exceed the cost of filing a claim in court if, after the informal dispute resolution process laid out above fails, you file an arbitration that we or the Arbitrator determines is not frivolous. Refunds of unused balances, when provided, are credited back to the credit or debit card used to fund the AdvanceConnect account. Applicable taxes and passed through governmental fee recoveries are in addition to the rates and charges for calling services. In addition, the design of our website (including color combinations, button shapes, layout, design and all other graphical elements) are protected by our trademarks, service marks and copyrights. $3.00 credit/debit card; may vary by correctional facility, Up to $4.95 (Please go to If you do not have a credit card, you can use a pre-paid Visa or MasterCard which can be purchased from many different retail stores, such as Walmart, Kmart, Target, Walgreens and Rite Aid. Si usted autoriza a la Empresa a utilizar su Informacin de Tarjeta para realizar We do not currently charge you a fee to enroll and use text notifications, AutoPay, or TextPay. Please read this Limited Warranty carefully. Applicable governmental taxes and fees are in addition to the rates and charges for calling service. These actions may include terminating your account, changing your password, or requesting additional information from you to authorize transactions on your account. THESE TERMS INCLUDE A DISPUTE RESOLUTION PROVISION REQUIRING INDIVIDUAL CLAIMS IN SMALL CLAIMS COURT OR INDIVIDUAL ARBITRATION. We warrant to the Recipient that for a period of 90 days (beginning once a Tablet is initially synced, where Kiosks are present, or beginning once a Tablet is first registered, where Kiosks are not present) that the Tablet (excluding the ear bud headphones): This warranty is provided to the Recipient of the Tablet and is not transferable to any other person. The arbitrator is empowered to resolve the Dispute with the same remedies available in court; however, any relief must be individualized and shall not affect any other customer. Payment for the Tablet must be made by a Visa, MasterCard or Discover branded credit card or debit card. The prepaid balance expires ninety (90) days from the date of the last call placed on the Inmate Debit account unless alternative arrangements are expressly requested by the Confinement Facility. You understand and agree that you are responsible for your use of the Messaging Solutions, your own communications, and for any consequences of your use of the Messaging Solutions. If you are an attorney, you agree you will not use the Messaging Solutions to transmit any confidential or privileged communications, and (on behalf of yourself and your clients) you waive any claim against us or our Facilities for violation of the attorney-client privilege. Can I make a deposit to their Securus Debit account? We guarantee you'll save on Jail Calls, or you can have your money back. Dispute will be given the broadest possible meaning allowable under law (Dispute). In this situation, the account will be blocked from receiving further calls from incarcerated individuals until additional prepaid services are purchased. If a breach of your personal information occurs, we will notify you promptly, as required by applicable law. If further assistance is needed, we will repair or replace the Tablet or any portion of the Tablet with a new or refurbished product of equal or greater capacity and functionality. If you do not confirm your subscription within 12 hours of signing up for text notifications, you will have to re-enroll and start the process over again. What can the Securus Debit account funds be used for? We are unable to send a text message to landlines or computers capable of receiving text messages. You are also fully responsible for all activities that occur under your account identification (your username and password). 1. This account can be funded by mailing a check or money order to Securus, visiting a MoneyGram location, or utilizing a credit card online or over the phone. Except for the limited permission to use our Products as described by these terms, we reserve for ourselves and our licensors all other right, title and interest. How do Idetermine what type of account to make a payment on? How do I get setup for eMessaging using the Securus Apple iOS app? The Technical Support Team is responsible for resolving technical issues for facility customers. You may not decompile, reverse engineer, or otherwise attempt to derive computer source code, underlying ideas, algorithms, structure, or organization of any of our Products. Securus Technologies and Grammy-Award Winning Artist Lecrae Release Song in First-Ever Hip-Hop Track Contest for Incarcerated Individuals August 31, 2022 Aventiv Technologies Launches New Website Dedicated to Providing Information, Resources, and Support to Families and Friends of Incarcerated Individuals August 23, 2022 To request a refund, the Direct Bill account holder must call Securus at 1-800-844-6591. This means, for example, that if you send a photo, you give us permission to store, copy, and share it with others (again, consistent with our Privacy Policy) such as correctional facility personnel and law enforcement agencies. Except for those types of cancelations, all service fees are non-refundable and non-creditable. To collect your money: 1. . This means you may not copy (except for limited backup purposes where appropriate), modify, display, sell, or distribute our content or our Products. The right we give you to access our website and to use our Products is personal to you (it doesnt extend to anyone else), nonexclusive (we can license theses rights to others), non-assignable (youre not allowed to assign the right to anyone else), and your use must be consistent with your Customer Agreement. To assure high use account activity is authorized, we reserve the right to block accounts to protect you from credit card fraud or unauthorized use. Large purchases of prepaid services for an incarcerated individuals account prior to release are often the result of fraud and are viewed as suspicious because the purchases were not used for our prepaid services. For more information, please contact Securus Customer Care at 1-800-844-6591 or at customer_service@securustech.net. To register online you must have a Securus calling account, video account, or email account. Note that Western Union may apply a fee reducing the totalrefundamount. Arbitrability of Certain Disputes. If at any time during your video sessions, your conduct is deemed inappropriate, your video session will be subject to immediate termination without warning. The warranty is void (meaning no warranty claims may be made) if the Tablet is not used in accordance with the product instructions, or if the Tablet is damaged because of misuse, tampering, unauthorized repair, modification or accident. Dallas, Texas 75265-0757, Facilities We The Contact Center is open seven days a week 24 hours per day. Securus - Friends and Family Solutions Facilities We Serve System Status Sign In Solutions Solutions Phone Products Phone Products Get Started Now Open and Fund a Phone Account Rate Quote Understanding Your Bill Video Products Video Products Get Started Now Steps to Register Facilities And Pricing Schedule an Remote Session February 15, 2023, New Securus Originals Podcast Inspires Incarcerated Individuals to Focus on Building a Second Chance Beginning Day One of Incarceration You understand and agree that we provide the Tablet subject to the rules and policies of the correctional facility. Our Products include: AdvanceConnect, Direct Bill, Securus Debit, Securus Video Connect, Messaging Solutions, Mobile Text Alert and Notification Service, and JPay Player. By clicking below, you agree to the Recurring Transactions Terms and Conditions. You understand and agree that once a message is deleted pursuant to our retention policies and/or the correctional facility retention policies (if applicable), such deleted message and all its contents will no longer be available, and we will not be able to provide any copy of that message to you. https://securustechnologies.tech/about/tariffs/, https://securustech.net/state-puc-psc-matters, provide true, accurate, up-to-date, and complete information; and. How can I add money to an incarcerated individuals Securus Debit Account at TDCJ? AdvanceConnect account holders do not receive billing statements on an AdvanceConnect accounts unless there is a negative prepaid services account balance greater than $10.00, in which case the account holder will be billed for the amount due on the account. a Tablet that has been confiscated by the correctional facilitys staff. We will ship the Tablet is to the Recipients correctional facility within 45 business days from the date of purchase. Giving Incarcerated Individuals Access to Second-Chance Job Opportunities, Securus Technologies Partners with Honest Jobs, New Securus Originals Podcast Inspires Incarcerated Individuals to Focus on Building a Second Chance Beginning Day One of Incarceration, Securus Technologies and Grammy-Award Winning Artist Lecrae Release Song in First-Ever Hip-Hop Track Contest for Incarcerated Individuals, Aventiv Technologies Launches New Website Dedicated to Providing Information, Resources, and Support to Families and Friends of Incarcerated Individuals, Securus Technologies Partners with God Behind Bars to Deliver A New Easter Special To Incarcerated Individuals Through The Pando App. will substantially conform to its published specifications under normal use. The only products and services that we operate, control or endorse are our Securus-branded or JPay-branded Products and the Products that are identified as being supplied by us. Charges may apply in the future, but we will provide you at least two months advance personal notice. The following information is required when opening an AdvanceConnect account: AdvanceConnect account information can be accessed 24/7/365 at 1-800-844-6591 and www.securustech.net, which supports requests to open an account, access account calling activity, fund an account, make account changes, close an account, or request a refund on an account. This means that when you provide credit card numbers to us, we can assume that you have the proper authority and permission to use those credit card numbers and to incur charges on those accounts. What do I need to do to link my JPay account to a Securus account? You agree to notify us immediately if you become aware of any pricing or descriptive errors or inconsistencies with any of our Products you order through our website and to comply with any corrective action we take to fix such errors or inconsistencies. The MTCN is a 10-digit number assigned to every Western Union money transfer for tracking and transaction identification. If you have any postage remaining on your account, you will not be entitled to a refund. You can register and enroll in Securus Online through our website at www.securustech.net or by calling 1-800-844-6591. PO Box 1109 When leaving our website, you should carefully review the applicable terms of use and privacy policies of that other website because there may be important differences when compared to our terms and our privacy policies. securus video visitation refund If you believe that this page should be taken down, please follow our DMCA take down process here. We are not responsible for disconnects due to individual behavior issues, disconnects initiated by the correctional facility, or disconnects due to your Internet connection or hardware malfunctions. For refunds or more information . We take safeguarding your personal information seriously. We help family and friends of incarcerated individuals. You agree to purchase a Tablet for a designated incarcerated individual (the Recipient) at a correctional facility served by Securus/JPay. Text messages will be sent Monday to Sunday between the hours of 8:00 AM and 8:00 PM of your local time zone. Account blocks are released periodically throughout the day so it may take up to 24 hours for a Direct Bill account to be able to receive calls again after making a payment. Dispute Resolution & Arbitration Agreement (Arbitration Agreement). Where is my account balance located online? Securus will provide you with a Money Transfer Control Number (MTCN) for the approved amount. Include your full name, billing phone number, passcode, and the month of the statement you are requesting, and it will be mailed to you. If the AdvanceConnect account holder funded the account through check, money order, Western Union or MoneyGram, a refund check will be mailed to the AdvanceConnect account holder, which could take up to four weeks for processing. The Tablet Ticketing Team is available 365 days and supports our computer systems, tablets and software applications. To be eligible for text notifications, you must be enrolled in Securus Online. To request a refund, the Direct Bill account holder must call Securus at 1- 800-844-6591 and speak to a Customer Service Representative who can assist with the refund request. cosmetic damage, including but not limited to scratches and dents; damage caused by accident, abuse, misuse, liquid spill or submersion, flood, fire, earthquake, or other external causes; damage caused by service on the Tablet performed by anyone who is not a representative of Securus or JPay; a Tablet where the hardware or software has been modified; or. Notifications will be sent based on calling usage, your AdvanceConnect balance, and/or your Direct Bill invoice due date. Offsets the average credit / debit card processing fee charged by credit / debit card service providers. Our Direct Bill Product allows you to create an account that you own that allows you and other friends and family members to receive collect calls from incarcerated individuals and have the call charges billed directly from us to you each month. These terms shall be governed and construed in accordance with the laws of the State of Texas applicable to agreements made and to be performed in Texas. We will allow you to register two mobile numbers with us at any time; one for General Account Notifications and one for Payment Program Notifications. Are you sure you want to end this chat with the Online Assistant? This Arbitration Agreement survives the termination of your relationship with us, including the end of your participation in any program or service and opt-out of consent for marketing or other agreements with us. We use this information to: Please refer to our Privacy Policy for information concerning our use of this information. Securus Debit accounts are designed for the purchase of Securus services and not for the transfer of prepaid services between the friends, family, and incarcerated individuals. SecurTel.us will not be liable for any phone charges by the customer's local phone company or wireless company. Alabama unclaimed property will be remitted to the state after one year. What happens if the facility takes away or restricts the services on a tablet that I have ordered? Any third-party product and service marks contained on our website are the trademarks of their respective owners. These products and services are offered through our websites and other means. Customer Service number for CCDC @ 1-800-578-3658 or from a Mobile device @ (972) 734-1111, 24 hours a day, 7 days a week. Get Our Live Receptionist Service For Your Business 24/7 Live Chat Service Top-Notch Customer Service, Simplified How Do I Put Money on Their Account So They Can Call Whoever? This Notification service is a service where we send text notifications to your mobile phone with information about your current accounts with us. For $45.98, you can get our 90-day service plan. Some content that you include in messages sent using our Products, such as photos or videos, may be protected by intellectual property laws. Usted puede cancelar esta autorizacin en cualquier momento By exploring our Career Center and the information below, you can learn more about how we make Read More We refer to these products and services as our Products. Resolute may be reached telephonically at (800) 776-6060. Please read them carefully. The cost of proceedings under this section, including, without limitation, each partys attorneys fees and costs, shall be borne by the unsuccessful party. Further, any demand for arbitration must be filed no later than 12 months after your constructive knowledge that the alleged issue occurred. our Products will meet your requirements or expectations; anything downloaded from our website will be free of computer viruses or other malicious software; access to our website and Products will always be available (or be uninterrupted) or secure (free from unauthorized access); use and operation of our website and Products will be error-free; and. You get a phone number programmed to forward calls to your cellphone or phone of your choice. Call Service will revert to a prepaid AdvanceConnect account process where you will be charged at the normal Agency call rates. Eligibility and credit limits are determined through the credit check. Availability of Tablets is dependent on individual correctional facilities and may not be available everywhere. How do I get setup for eMessaging using the Securus Apple iOS app? Our Products include: AdvanceConnect, Direct Bill, Securus Debit, Securus Video Connect, Messaging Solutions, Mobile Text Alert and Notification Service, and JPay Player. Once the credit limit has been exceeded, the Direct Bill account holder must make a payment on the account before the Direct Bill account will be unblocked. Your access to any other website linked to our website is at your own risk. This account offers the following benefits: You can fund a Securus Debit account without having your own calling account The maximum funding amount is $50.00 per transaction You have 24/7/365 access to fund an incarcerated individual's Debit account on our website or by contacting us via phone The Privacy Policy is incorporated herein by reference. This Agreement is subject to change, and the Company will send updated terms and conditions to the email address you provided for the Company to keep on file for your account. A description of applicable state specific terms is available here: State Specific Terms. SUBJECT TO THE SMALL CLAIMS COURT EXCEPTION ABOVE, AND CERTAIN EXCEPTIONS LISTED BELOW, ALL DISPUTES, PAST, PRESENT, AND FUTURE, AND REGARDLESS OF THE DATE OF ACCRUAL OF SUCH DISPUTE, SHALL BE ARBITRATED ON AN INDIVIDUAL BASIS. Creating or maintaining any link from another website or application to any part of our website without our prior written permission is prohibited. Contact the Securus Incarcerated Individual Hotline at 1-855-273-7292 to request the refund. Securus Contact Systems creates exceptional connections with your customers through our live receptionist service and leaves trustworthy impressions with each interaction. We may carry out such termination or suspension, in our sole discretion, for any reason and without notice to you, or we may carry out such termination or suspension for specific causes. Law Firm and Lawyer Communications Privatization. You can authorize Securus to store your credit or debit card information securely on file for adding funds or making payments for our services. These plans will vary from facility to facility. Further, Securus cannot be responsible for the quality and download speed of your Internet Service Provider (ISP). It generally takes 2-3 business days for the refund to process back to the card, after the funds have been removed from the account, but could take up to one billing cycle to be reflected on the statement. Pricing, California A correctional facility will normally limit a Recipient to owning and using only one Tablet. Calling 972-734-1111 or 800-844-6591. Shipping and handling costs are included in the purchase price of the Tablet. Any section of this Customer Agreement that, to give proper effect to its intent, should survive such expiration or termination, will survive the expiration or earlier termination of this Customer Agreement. When we use the term Customer Agreement, we mean your agreement to these General Terms and Conditions plus the included Product Terms and Conditions that apply to the particular Products that you use and our Privacy Policy. AdvanceConnect account holders have 180 days from the date of the last call received on the AdvanceConnect account to request a refund of any unused balance. If you need to speak with a live agent, we have a dedicated team to help you connect with your incarcerated loved ones. Our state-of-the-art Interactive Voice Response (IVR) can answer your questions including last call attempts, current account balance, accepting payments and basic troubleshooting. We have implemented commercially reasonable technical and organizational security measures designed to protect personal information against loss, misuse, and unauthorized access, alteration, disclosure or destruction. Conduct that is illegal or inappropriate in any way, including indecent exposure, will not be tolerated. Also, please change your password regularly as an added precaution. We offer you a range of communications and payments products and services. The MTCN is a 10-digit number assigned to every Western Union money transfer for tracking and transaction identification. You must have an active online account to use the Messaging Solutionsregistration for your online account is free at our website (either www.securustech.net or www.jpay.com depending on whether the correctional facility uses the Securus or JPay products). Our goal is to help incarcerated individuals connect with loved ones. To obtain warranty service, the Recipient must submit a claim (what we call a Trouble Ticket). Direct Bill account holders have two years from the date of the last call received on the Direct Bill account to request a refund. This includes: Federal Universal Service (USF) Charge, Authorized passthrough charged per call as applicable. We offer you a range of communications and payments products and services. Pricing, California Should I fund anAdvanceConnect account or a SecurusDebit account? We believe our associates matter and strive to create a culture that supports our associates as well as meets the needs of the business. you may call the Securus Technologies, Inc. Their headquarters are in Dallas, Texas, and their services are used by more than a million people in prisons across the States. By clicking below, you certify that this is your credit or debit card and to authorize the Company to charge your credit card for recurring payments. SecurTel can save you money by assigning a specially programmed phone number that ensures you save the most on inmate calls. Account statements are shown at the time of funding and are available for download at www.securustech.net for up to 90 days. Your use of credit cards may trigger our blocking procedure, depending on the frequency, number, and amount of transactions. If a court decides that the waivers or limitations set forth, above, in the Waiver of Right to Bring Class Action and Representative Claims section are invalid or unenforceable, any putative class, private attorney general, or representative action must be brought in a court of proper jurisdiction and not in arbitration. Https: //securustech.net/state-puc-psc-matters, provide true, accurate, up-to-date, and of! Download speed of your Internet service Provider ( ISP ) per call as applicable in this situation, the must... 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