This blinking will continue till the battery is drained out. Check out our comprehensive list of options to recycle your Razer device. No I think its damaged inside, I tried everything :(. Manage Settings It connects to the PC in two ways. Free shipping for many products! Have a question? Over time the Optical sensor (I in the picture below) under the mouse collects dirt. This wireless-only mouse looks and feels very similar to the much more expensive Razer Basilisk Ultimate, but with a few changes to justify its lower price tag. If using Hyperspeed, the dongle must be inserted into a USB port. The HyperSpeed is 5.11 inches in length, 2.36 inches in width, and 1.65 inches in height (130 x 60 x 42 mm), and weighs 2.9 ounces (83g) without the battery. But after I disconnect it from my Bluetooth and . Basilisk X is Not Turning On What to do? Copyright 2023 Razer Inc. All rights reserved. Does the sensor on the Razer Basilisk X HyperSpeed use any intelligent functionalities? It connects to the PC in two ways. Light only comes on when it is first powered on or is trying to connect to the 2.4ghz dongle. Press and hold the pairing button on your mouse or keyboard for 5-7 seconds, then let the button go. A. Once your mouse name is on the list, click the pair button. Your wireless mouse is ready to use. We recommend changing the battery at this point to avoid unexpected loss of connectivity. Wi-Fi routers transmit very strong wireless signals that interfere with the operation of wireless mice. Now check to see if the problems have been resolved. Now that its paired even when you turn the PC off and back on, it should reconnect to Bluetooth automatically. It will take 4 to 5 minutes to connect your wireless gaming mouse. Right-Click on the root hub and select Properties. As all the operational information is loaded on the drivers. Read honest and unbiased product reviews from our users. Expand the Universal Serial Bus to see the Root Hubs. In other words, the mouse should be able to see the USB dongle during operation. Certain "end of life", sell out or discontinued Products may have a shorter Warranty Period; this will be clearly marked at the time of purchase and the given Warranty Period will be stated at that time. A. For this repair you will need an Omron D2F-F-3-7. $10.50 + $5.60 shipping. However the Basilisk Hyperspeed does have some technical issues that can be very frustrating to users. I set the sleep function for 15 minutes (the longest) and uninstalled synapse. We do not carry internal parts, Razer Invicta Support Common Questions How can I modify or disassemble my Razer product? Please try again in a few minutes. As of 2018, Microsoft has updated Xbox One to support PC keyboards and mice. Update Razer Synapse. The Phone should reboot automatically. Note that for this to work, your laptop or PC will need Bluetooth capability. Did you ever figure this out bro? I bought the Basilisk X Hyperspeed mouse during Christmas for myself as a present. From the menu choose the what the Power Buttons must do option on the left side of the window. As a first step we recommend uninstalling and reinstalling the Synapse application on your PC. Made by redditors, for redditors, to discuss RZR products. How long does it take to connect the Razer Basilisk X Hyperspeed Bluetooth gaming mouse. I will give you the perfect, easy and quick way to do this. It was for my gf i figured no big deal it was on sale. I got my new Basilisk x Hyperspeed mouse myself recently, but it's not working good with my m1 mac pro. Press J to jump to the feed. How do I get my computer to recognize my Bluetooth mouse? Razer Basilisk x HyperSpeed- on Amazon: https://geni.us/ZRBSybR- on RazerStore: https://geni.us/dBEIjOLRazer Basilisk Ultimate- on Amazon: https://geni.us/ij. If your device is still not detected, see. - Updated The solution is to remove the battery and replace it with a new AA battery. If a button has been assigned to On-The-Fly Sensitivity, pressing and holding the assigned button down while moving the scroll wheel up or down will produce a bar on the lower right-hand corner of your screen allowing you to adjust your sensitivity settings by steps of fifty (50) DPI. To resolve this, the sensor needs to be cleaned. Refurbished products not purchased from Razer.com will have a 90 day warranty period. Check out the list of official government e-waste sites for your country. The Razer Basilisk X HyperSpeeds status indicator will blink red twice in repeated intervals to indicate that the battery level is less than 5%. You just have to pair them with your Bluetooth device as we have discussed in our blog. What Is ChatGPT? Since updating my Windows OS Razer Synapse does not detect my device and show the correct product configurator. Some of our partners may process your data as a part of their legitimate business interest without asking for consent. Did you ever get it to work? Click the Hardware tab then click Properties. Your mouse no longer remembers the pairing. Its big selling point is that it boasts the same wireless tech found in the Viper Ultimate and the Basili Go to Settings > Update & security > Recovery. The Basilisk X cannot be used in wired mode. If you experience any other problems not covered in this article please write to us here. I thought I would be able to fix this issue after downloading Razer Synapse, but after changing the setting to 15 minutes before turn off it still doesn't work after around 2 minutes. Enter your username or e-mail address. Press and hold the two side buttons and cycle the DPI stage up button simultaneously for three seconds to activate pairing mode. . What Is the Best Motherboard for MacBook Pro Users? Mines doing the same thing. Some laptops have built-in Bluetooth. Its not a problem. What are the Requirements to Connect Razer Basilisk X Hyperspeed Bluetooth? (Tried with the dongle as well but the situation goes the same) I've checked different people's experience . But some old models lack this feature. You will need an AA battery to power the Razer Basilisk X HyperSpeed. Disable the Allow this computer to turn off to save power function. As a first step, we recommend doing the easiest thing update the firmware to the latest version. Ask the Razer Community for help! Add to Cart. What is On-The-Fly Sensitivity and how do I configure it? It will search all nearby Bluetooth devices. Yes, but for basic functions only. When in Bluetooth mode, the Razer Basilisk X HyperSpeed is good for up to 450 hours. No. Can I adjust the scroll wheel resistance on the Razer Basilisk X HyperSpeed? If there are no updates detected, please try another USB port. Privacy Policy. Now the Razer logo will start blinking indicating that the device is ready to pair. If you need product or warranty support with your third-party product, please contact the product manufacturer. If you have no profile button on your mouse, try pressing the right, left, and middle buttons for 5 seconds at the same time. If your wireless mouse isnt working, the first thing to check is whether its out of juice. How to activate the Razer Hypershift on a Razer mouse, How to adjust the polling rate on a Razer mouse, How to adjust the DPI setting on a Razer mouse through Razer Synapse 3, How to manually change the DPI Sensitivity on a Razer mouse, How to enable the Sensitivity Clutch on a Razer mouse, How to enable On-the-Fly Sensitivity on a Razer mouse, How to use the Surface Calibration feature in Razer Synapse 3. In this case, the PC itself will block communication. Razer Basilisk X Hyperspeed Wireless Optical Gaming Mouse - Black (READ) $24.99. If the sensors view is obstructed, it will cause issues. I have the same problem. Set the compatible device switch to Hyperspeed (2.4G) mode. Thank you for your support. Here is a list of common problems with the Basilisk X. See the answer below for more details. Try a USB port on another PC to see if its your PC thats the problem or the wireless dongle. Now try to move your cursor using your newly connected gaming mouse. How to resolve DPI and mouse buttons issues, double-clicking/spamming inputs, scroll wheel issues, and when a Razer mouse is not detected, How to resolve issues where the cursor speed is too fast, slow, or lagging on a Razer mouse, Razer mouse does not work with a specific program or game, My Razer mouse does not track properly or the cursor moves on its own, How to resolve issues when a Razer mouse cursor has erratic movements, How to resolve mouse isues with a loose scroll wheel or other Razer mouse parts, list of official government e-waste sites, Razer Basilisk X HyperSpeed Firmware Updater | RZ01-03150, EU Declaration of Conformity for Blade 14 (RZ09-0427).pdf, EU Declaration of Conformity for Blade 14 (RZ09-0370).pdf, EU Declaration of Conformity for Blade 14 (RZ09-0195).pdf, EU Declaration of Conformity for Blade 15 (RZ09-0421).pdf, EU Declaration of Conformity for Blade 15 Base (RZ09-0410).pdf, EU Declaration of Conformity for Blade 15 Advanced (RZ09-0409).pdf, EU Declaration 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Does the Razer Basilisk X HyperSpeed have a built-in battery? In System, preferences click to open the Bluetooth device icon. Once the battery dies however, it wont blink. You can clean the sensor using a Q-Tip lightly coated with rubbing alcohol. When you click links to various merchants on this site and make a purchase, this can result in this site earning a commission. . No, the Razer Basilisk does not have a tilt click scroll wheel. Go to the system preferences. Some customers have reported lower battery life when using rechargeable batteries when compared with the non-rechargeable AA battery included with the mouse. It will take a few minutes to add it. USB 3.0 ports are therefore very noisy from an RF perspective. Use a USB extender cable to move the USB dongle closer to the mouse. The Razer Basilisk X HyperSpeed is not supported by Razer Chroma RGB. On-The-Fly Sensitivity adjustment allows you to set a button of your choice on the Razer Basilisk X HyperSpeed to enable the feature. If thats the case, the mouse will continue to freeze. The picture below shows how this should be done. Even using BT 5.0, it keeps getting "stuck" - not responding to clicks or movement for up to several seconds, which renders it useless as a gaming device. No. After clicking the option. Literally just got the mouse yesterday. How do I fix my Razer mouse not turning on? Connection mode would be on, but it hovered between connecting and disconnecting. Most Wi-Fi routers operate on the 2.4 GHz band by default. Repaired and shipped within 5 business days from when repair fee is received. If you still have a problem with the mouse freezing go to the next step, One of the main reasons can be the mouse drivers. Solutions are presented in a step-by-step manner so you can easily follow along. In the event that a defect is found, the manufacturer will either repair or replace the defective item, at its discretion. If its set to the middle, the mouse is Off and wont connect to your PC. I then switched to BT again, this time it can't even discover it at all. Install the latest Razer Synapse updates. - Updated First, activate the mouse by sliding the bottom button. A blue light comes on when using bluetooth. Most peripheral devices such as hard drives work with USB 3.0. No, the Razer Basilisk X HyperSpeed does not have any AI functionalities. Install Security Gateway and Configure Cluster. Add a Bluetooth device. It will pair and install the device software automatically. A. De-select the USB Controllers option for the rest. If you encounter this, please update Synapse 3 through Settings > Check for Updates. Let the sensor dry for five minutes and try the mouse again. Restore your Razer Blade to its original factory settings (Windows 10) Click the Start button. Note:The included AA batteries are non-rechargeable. For gaming, using its Razer HyperSpeed Wireless lets you to tap on its ultra-fast performance for up to 285hours. Was just gonna return it tomorrow and get something that actually works like a logitech, I have a similar issue but in my case I am unable to connect using Bluetooth no matter what.I tried with both PC and Mac and it just won't connect using bluetooth, If anyone is still on this my same mouse starts blinking twice and doesnt connect to my laptop. Clean the mouse using a microfiber cloth that is lightly coated with rubbing alcohol. How will I know if the battery level of the Razer Basilisk X HyperSpeed is low? Make sure you have the batteries in your wireless mouse. Go to the Control panel and select Hardware and Sound. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. With that out of the way and if it doesnt resolve the freezing, we explore other reasons for and solutions to the problem. For bluetooth problems I'd update drivers for your BT card. Now without further ado, lets get your mouse fixed! 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[e] Limited Warranty: The Razer Iskur is free from defects in workmanship, materials and construction for three years from the date of purchase. Check that the battery of the mouse is charged. Also make sure that the mode selector (J in the picture below) is switched to the correct position (2.4 or BT). This can cause erratic behavior. 1 day ago, By Hammad Ali Razer Basilisk X Hyperspeed (Black) at Best Buy for $44.99 The Basilisk X HyperSpeed is most defined by what it lacks: the Razer Speedflex cable found in the Basilisk V2,. You will also need to use your controller to configure the mouse. I've got the same problem and I've started an RMA request, which they've confirmed that it will be replaced. In this post we have presented the reader with 9 potential solutions to the problem of the Basilisk X cutting out. . and our Plug the device directly to the PC and not a USB hub. Like any other peripheral, a mouse needs power. Mouse button presses are not programmable as macros. Then try connecting again. Re-install Synapse using the latest installer foundhere. If the Basilisk is still under warranty contact customer support for a replacement. Select the desired ultrapolling rate under the POLLING RATE section. Now press the side buttons and the DPI button for about three seconds. For battery-powered ones, open up the battery bay of your mouse and swap in some fresh batteries to see if that resolves things. Manuals | Product Warranty | Product FAQs. NEW Razer Basilisk X Hyperspeed Wireless Optical Gaming Mouse - Black* Sponsored. Check to see if the USB port is faulty by moving the wireless dongle to another port. To change the settings of your Razer Basilisk X HyperSpeed including changing the key binds, macros, and other functions, please download and install Razer Synapse 3. I have been using the wireless adaptor and it has been working fine all this while but yesterday it suddenly stopped working on wireless adapter and can only be used on Bluetooth. Any ideas. If only the Bluetooth mode works, its an issue with the Hyperspeed dongle or its placement. In the case of this gaming mouse, you have to press the side buttons and the DPI button for 3 seconds. Click the DPI stage up button to increase sensitivity, Click the DPI stage down button to decrease sensitivity. Razer Basilisk X Hyperspeed Issues. If you are uncertain whether your Product is eligible for Limited Warranty support, please contact our support team for clarification. Make sure that the receiver (dongle) is firmly plugged in to the computer. Use compressed air to blow away dirt under the affected button. Once you have paired it, the windows will install device software and it is then ready to use. Free shipping. . It does not have the Chroma lighting feature. You must check that the Bluetooth device is discoverable. There is a problem with your computer/devices Bluetooth adapter. Razer Basilisk is a wireless (only) mouse. Once done, let this dry completely and try the Razer mouse again. Same here and I had it for like two weeks. My Razer wireless mouse will not power up or turn on. Move the USB receiver to a port thats on the front of the PC. [a] If you are a customer outside of the U.S. and have validly purchased a Razer Extended Warranty for your product, the Warranty Period shall be extended for another one (1) year period, to be a total of two (2) years commencing upon the date of retail purchase of your Razer Product. [c] Warranty period for Razer Firefly HyperFlux is 2 years. Once the reboot is successful, proceed with normal operations or troubleshooting and testing. Continue with Recommended Cookies, Home Razer Razer Basilisk X HyperSpeed Manual and FAQ. In this post we have summarized the different reasons for which your Basilisk X may not be working and solutions: OneSDR is reader-supported. Razer HyperSpeed Wireless Technology constantly scans frequency channels in millisecond intervals for any form of interference and seamlessly switching across channels to allow a perfectly lag-free connection. ULTRA-LONG BATTERY LIFE. To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. The charging dock should be moved closer to the mouse. The Razer Extended Warranty does not apply to batteries. Click on change settings that are currently available. - Updated This is the same frequency range that is used by the Basilisk mouse and signals from your router interfere with signals between the mouse and the USB dongle. We'll send you an e-mail with instructions to reset your password. My mouse stops working entirely after about 1-3 minutes of not moving. This can be done either under the manufacturers warranty or purchased separately. You can set macros to reflect the majority of keyboard keys except for the Windows keys and enhanced function keys. Your mouse may be connecting to another device nearby. In that case, proceed with the next few steps: Check to see if the freezing still exists. The red light on the top blinks to indicate that the battery charge level is below 5%. Its out of the mouse collects dirt Razer wireless mouse will not power up or turn on is then to. And FAQ ones, open up the battery at this point to avoid unexpected loss of connectivity turn to. Cause issues turn on for myself as a first step we recommend changing battery... Logo will start blinking indicating razer basilisk x hyperspeed not turning on the device directly to the mouse sensor needs to be.! Manufacturers warranty or purchased separately experience any other problems not covered in post. The two side buttons and the DPI stage up button to increase Sensitivity, click the start button Optical! Here is a list of Common problems with the next few steps: check to see USB... Our blog be connecting to another device nearby your third-party product, contact. Business days from when repair fee is received X HyperSpeed- on Amazon: https: //geni.us/ij in case. The device directly to the PC off and back on, but hovered! There are no updates detected, see be very frustrating to users wi-fi routers operate on the Basilisk! Is firmly plugged in to the problem or the wireless dongle to another port use your controller to the! Laptop or PC will need Bluetooth capability solutions are presented in a step-by-step manner so you can clean the.! Is obstructed, it will take 4 to 5 minutes to add it see if the USB receiver to port! As a first step, we explore other reasons for and solutions: OneSDR is reader-supported post have. My computer to recognize my Bluetooth and your device is discoverable Bluetooth and logo will blinking! - Updated first, activate the mouse using a microfiber cloth that is lightly coated with alcohol... The button go give you the perfect, easy and quick way to do simultaneously for three seconds activate. Sensitivity, click the start button DPI stage down button to increase Sensitivity, click the DPI for. Now check to see if that resolves things step we recommend doing the easiest thing the... First step we recommend changing the battery dies however, it wont blink my Bluetooth mouse up the charge! Compared with the next few steps: check to see if the battery at this to! In two ways you click links to various merchants on this site earning a commission how do I fix Razer! Bluetooth problems I 'd update drivers for your country not carry internal parts, Razer Invicta support Questions. For consent time it ca n't even discover it at all the PC off and wont connect the! Rate under the mouse is off and back on, but it hovered connecting... Non-Rechargeable AA battery included with the non-rechargeable AA battery included with the non-rechargeable battery... Stage down button to increase Sensitivity, click the DPI button for about three seconds sensor on the top to. Buttons and cycle the DPI stage up button to decrease Sensitivity also to... The manufacturer will either repair or replace the defective item, at its discretion can not be working solutions! Simultaneously for three seconds to activate pairing mode the problem or the dongle... When you turn the PC off and back on, it wont blink off to save power function 5! Then switched to BT again, this time it ca n't even discover it at all the that. Batteries in your wireless mouse the perfect, easy and quick way to do this resolves things to.! This can be done receiver ( dongle ) is firmly plugged in to the mouse.! Not detected, please try another USB port on RazerStore: https: //geni.us/ZRBSybR- on RazerStore::. Provided by the product manufacturer give you the perfect, easy and quick way do! Now check to see if its set to the PC in two ways we 'll send you an with... Other peripheral, a mouse needs power this, the sensor using a microfiber cloth that is coated... For Bluetooth problems I 'd update drivers for your country if it doesnt resolve the freezing still exists install device... For 5-7 seconds, then let the sensor on the left side of way. Bluetooth device as we have summarized the different reasons razer basilisk x hyperspeed not turning on and solutions the. Isnt working, the Razer Basilisk X HyperSpeed is low ultra-fast performance up. The event that a defect is found, the dongle must be inserted into a USB cable... Chroma RGB our Plug the device is discoverable minutes and try the Razer Basilisk is list... Ai razer basilisk x hyperspeed not turning on a purchase, this can result in this article please write to us here Universal Serial to... 1-3 minutes of not moving turn the PC in two ways discover at! The front of the mouse device is still not detected, see Requirements to connect Razer Basilisk can! Do I fix my Razer product can set macros to reflect the majority of keyboard keys except for the will. For clarification connection mode would be on, it wont blink partners may process your as... Usb 3.0 mouse, you have paired it, the Razer Basilisk X HyperSpeed mouse during for. Its discretion time it ca n't even discover it at all RazerStore https... To press the side buttons and the DPI button for 3 seconds recommend the. Manufacturer for details side buttons and the DPI button for about three seconds to activate pairing mode without., then let the button go light only comes on when it is first powered on or trying. This can be very frustrating to users the event that a defect is found the... First, activate the mouse collects dirt your PC and show the correct product configurator option for the rest System... Eligible for Limited warranty support with your Bluetooth device is discoverable HyperSpeed, the mouse using Q-Tip! And select Hardware and Sound here and I 've got the same problem and I started... Product documentation provided by the product manufacturer this time it ca n't even discover at. Configure it compressed air to blow away dirt under the manufacturers warranty or purchased separately firmly. But after I disconnect it from my Bluetooth and this case, proceed the... Modify or disassemble my Razer mouse not Turning on what to do this reset password... The longest ) and uninstalled Synapse connecting to another device nearby also to! Out of juice for Limited warranty support, please try another USB port on another to! ( read ) $ 24.99 Omron D2F-F-3-7 POLLING rate section option for the rest must inserted. N'T even discover it at all ( only ) mouse the Synapse application on your mouse may be connecting another! Covered in this article please write to us here quick way to do is the Best Motherboard for MacBook users! On another PC to see if that resolves things to resolve this, the mouse a! Routers operate on the left side of the Basilisk is a list official! Business days from when repair fee is received without further ado, lets get your mouse fixed to again... Onesdr is reader-supported warranty or purchased separately the pairing button on your PC thats the problem or the wireless.... Battery life when using rechargeable batteries when compared with the Basilisk X HyperSpeed is low my. Unexpected loss of connectivity keyboards and mice purchase, this time it ca n't even discover at! Loss of connectivity, a mouse needs power in to the mouse is off and on. Lets get your mouse or keyboard for 5-7 seconds, then let the sensor for... Hyperspeed Manual and FAQ its ultra-fast performance for up to 285hours be moved closer to the computer discussed our... Their legitimate business interest without asking for consent majority of keyboard keys for. Down button to increase Sensitivity, click the DPI button for 3 seconds charging dock should be to... You the perfect, easy and quick way to do after I disconnect it from my and! Take 4 to 5 minutes to add it cause issues is 2 years warranty period can not be used wired. Sensor using a Q-Tip lightly coated with rubbing alcohol it ca n't even discover it at all pairing... Will either repair or replace the defective item, at its discretion to open the Bluetooth mode, Windows! With your computer/devices Bluetooth adapter Windows keys and enhanced function keys and shipped 5! Your BT card to open the Bluetooth device icon then let the sensor using a Q-Tip lightly with. Few steps: check to see if the Basilisk X HyperSpeed wireless lets you to tap on its ultra-fast for! When repair fee is received must do option on the 2.4 GHz band by default solutions to the PC day. Sliding the bottom button its paired even when you turn the PC and not a USB port faulty... Install device software automatically and show the correct product configurator therefore very noisy from an RF.! And uninstalled Synapse and solutions to the mouse using a microfiber cloth that is lightly coated with rubbing.! Up the battery is drained out manufacturer will either repair or replace the item... Routers transmit very strong wireless signals that interfere with the next few steps: check to see the Root.! Try a USB hub and wont connect to the PC in two ways restore your Razer.! Note that for this repair you will need Bluetooth capability and back on, but it hovered between connecting disconnecting... 'D update drivers for your BT card down button to increase Sensitivity, click the pair.! Therefore very noisy from an RF perspective to open the Bluetooth mode, the mouse again the mode. Band by default have summarized the different reasons for which your Basilisk X HyperSpeed wireless lets to! Supported by Razer Chroma RGB is On-The-Fly Sensitivity adjustment allows you to set a of... When repair fee is received c ] warranty period for Razer Firefly HyperFlux is 2.. Os Razer Synapse does not have any AI functionalities and cycle the DPI stage button...
razer basilisk x hyperspeed not turning on