Find the best jobs in the US, apply in 1 click and get a job today! Learn how this feature works. Your job seeking activity is only visible to you. Greet and provide an enjoyable shopping experience for all customers. Utilize the GREAT customer service and customer recovery model to ensure customer engagement. Processing and logging incoming calls into the CRM system. Ensure that the work environment is safe at all times. Join to apply for the Customer Service Associate role at Wawa, Inc. Sign in to save Customer Service Associate at Wawa, Inc.. Never really had to use it, but i know its great, This July marked the 10th anniversary of our first store in Florida! Pull expired items, document and discard. This experience taught me valuable skills like multitasking and problem-solving when things got busy. Averages based on self-reported salaries. Ensure safe working conditions by maintaining a clean, organized work area in accordance to standards. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles. You can deactivate or delete job alerts by clicking the button below. Job Description. Ensure that all procedures regarding food service and beverage schedules are followed. Posted: November 10, 2021. When answering, be honest and explain what steps you took to ensure it didnt happen again. Your main goal is to enable Wawa to provide exceptional customer service. Help make it more accurate by adding yours. Wawa is an associate-owned, privately held organization with more than 950 stores and 40,000+ associates who have a shared purpose of Fulfilling Lives, Every Day, for our customers, communities and each other. Ability to work well individually as well as in a team environment, Ability to learn FSRA process and procedures and demonstrate on a daily basis, Ability to multi-task in fast paced environment, Ability to learn and demonstrate all Wawa Safety and Quality Assurance processes and procedures, Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly, Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing, Must be able to lift and carry up to 35 lbs. For more questions about navigating your Workday Home and/or Wawas hiring process, please click here (https://www.wawa.com/careers/applicant-help) . Customer satisfaction is an important part of the customer service associate role, as it ensures customers are happy with their experience at the store. Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills. Prepare all made to order food and/or beverages according to recipe or customer specifications. You have already created a job alert with same filters. Prepare all made to order food and/or beverages according to recipe or customer specifications. Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles. Get a free, personalized salary estimate based on today's job market. Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles. You can also receive alerts via instant message. Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol. Job Title: Customer Service Associate. Wawa, Inc. is an equal opportunity employer. Communicate regularly with them regarding customer pricing, problems, and requests. Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.). Store 5284 - Miami Gardens, FL 33056. We are committed to creating a diverse, equitable and inclusive environment where everyone is inspired to be their authentic self and motivated to reach their full potential. Be sure to comply with all laws in the state in which you work. Store 8529 - Eldersburg, MD 21784. Wawa, Inc. Store 565 - Waldorf, MD 20603. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. Stop fuel pumps if necessary. Stop fuel pumps if necessary. We provide a workplace that ensures people of diverse backgrounds and experiences are represented, respected and feel valued for what they bring to the team. Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer . You can unsubscribe from these emails at any time. Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.). A combination resume format, also called a hybrid resume, allows a customer service job candidate to provide an equal amount of professional experience and relevant customer-related skills. Wawa, Inc. is an equal opportunity employer. They are expected to provide excellent customer service and maintain a friendly and professional demeanor at all times. Example: I was late for a shift once at my previous job. You have reached your maximum number of active job alerts. Job Description. Wawa, Inc. is an equal opportunity employer. Maintain proper cash levels in register drawer and change machines. Corporate or Union Opportunities: Please select a job category and filter accordingly. Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. We provide a workplace that ensures people of diverse backgrounds and experiences are represented, respected and feel valued for what they bring to the team. Working in customer service can sometimes involve dealing with difficult customers. If the store management gives any additional task, complete the assigned task fully. Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Find out what a Wawa Customer Service Associate does, how to get this job, and what it takes to succeed as a Wawa Customer Service Associate. Customer Service Associates must be able to multitask and handle multiple customers at once. Then, I offered to remake his meal for free. Complete other tasks as assigned by store management. Veterans, active military and families can visit any store today for free any size hot coffee! Copyright 20082023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. { "name": "Native_infosite_salary_detail_fluid_en-US","id": "div-AdSlot-leqkxkx8", "fluid": true }, Averages based on self-reported salaries. Stock food and beverage areas with products and supplies to ensure in stock conditions at all times. Copyright 2023 Grabjobs Pte.Ltd. Location: Field. The average salary for a Lead Customer Service Associate is $38,462 per year in United States, which is 4% lower than the average Wawa salary of $40,417 per year for this job. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. To honor those who serve, Wawas internal Veterans Alliance associates participate in the annual Taste of Home Care package assembly for deployed service members and present funds to USO from its in-store customer fundraising campaign. A Wawa Customer Service Associate typically has a wide range of responsibilities, which can include: The salary for a Customer Service Associate at Wawa is determined by a variety of factors, including the individuals experience and qualifications, the location of the store, and the companys current market conditions. Complete other tasks as assigned by store management. Greet and provide an enjoyable shopping experience for all customers. Wawa Customer Service Associates (CSAs) work in a fast-paced, customer-oriented environment. 3.9 Part-time 2 hours ago. Pull expired items, document and discard. Respond to customer requests and complaints in a timely and courteous manner.2. Think of the most persuasive speaker in your organisation. Example: I once worked at a restaurant where we had a regular customer who was always rude to us. Previous customer service experience is preferred, but not required. Get email updates for new Customer Service Specialist jobs in Absecon, NJ. The 5 As: Apologize, Acknowledge, Appreciate, Act, Audit. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. Utilize the GREAT customer service and customer recovery model to ensure customer engagement. Customer Service Associate Store 5222 - New Smyrna Beach, FL 32168. Customer service representatives often have to pay attention to detail to ensure they provide customers with the best service possible. Save my name, email, and website in this browser for the next time I comment. What Does an Immigration Case Manager Do? You should be able to answer questions, solve problems and provide solutions to customer inquiries. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. STR00583 - Mechanicsville, MD 20659. Prepare all made, Amber/Orange light (with AirPods in): Your AirPods are charging inside the case. Ready to see if youre the next Wawa associate? Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.). Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. There are 478,210 open job vacancies in the US. Help make it more accurate by, All Lead Customer Service Associate Salaries. Learn more in our Cookie Policy. Get email updates for new Customer Service Specialist jobs in Clifton Heights, PA. By creating this job alert, you agree to the LinkedIn User Agreement and Privacy Policy. Help make it more accurate by adding yours. He apologized and left happy.. Respond to customer requests and complaints in a timely and courteous manner. Lensa, Inc. - Lensa is a job search engine. Wawa, Inc. is an equal opportunity employer. Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment. Ensure safe working conditions by maintaining a clean, organized work area in accordance to standards. Click the link in the email we sent to to verify your email address and activate your job alert. If you do, share your previous experiences and how they helped you develop skills that are relevant to this role. Pull expired items, document and discard. Read more, Upgrade to Premium to view the number of applicants for this Job. Wawa is a convenience store chain that operates over 800 locations in the United States. Complete other tasks as assigned by store management. Maintained high standards of customer service during high-volume, fast-paced operations. Find out what skills and jobs are in high demand. The Customer Service Associate delivers an exceptional customer experience that supports Wawas vision to fulfill lives every day. Ensure coffee thermals are filled and working properly. They must also be able to work flexible hours, including nights and weekends, as needed. Explore the positions and descriptions listed below. If you have experience working in similar positions, describe your ability to stand for extended periods of time. Please enter a Name and Password so you can update your Job Alerts in the future. It's a great format for anyone who is in the process of changing careers or possesses a mix of important skills and work experiences that apply to the job. Ensure safe working conditions by maintaining a clean, organized work area in accordance to standards. Maintain proper cash levels in register drawer and change machines. Wawa Lead Customer Service Associate Hourly Pay Updated Jan 25, 2023 United States United States Any Experience Any Experience 0-1 Years 1-3 Years 4-6 Years 7-9 Years 10-14 Years 15+ Years Search Total Pay Estimate & Range Confident $19/hr Total Pay $17/hrBase Pay $2/hrAll Additional PaySee Total Pay Breakdown below $19 / hr $17 $22 $15$25 Customer Service Representative job title. The search is on! I found ways to make it more comfortable by using proper posture and stretching regularly.. Wawa Lead Customer Service Associate pay, Wawa Job description For Resume . Location: Field. The estimated base pay is $35,673 per year. They want to know that you respect their time and the time of other employees. Employers ask this question to learn more about your work ethic. Here at Wawa, teamwork (and endless free Wawa coffee) make us successful - and that includes each of our interns. Communicate with the management team regarding customer requests and concerns. Wawa Customer Service Associates work in a fast-paced, customer-oriented environment. One day, he came in and ordered his usual meal but then proceeded to tell me that I didnt know how to make it right. Follow proper coding procedures. Wawa, Inc. is an equal opportunity employer. Must wear slip resistant shoes at all times, Must be able to tolerate exposure to cleaning products, Pursuit of or high school diploma or equivalent, preferred, Prior food service and/or customer service experience preferred. Ensure safe working conditions by maintaining a clean, organized work area in accordance to standards. Stop fuel pumps if necessary. Here at Wawa, teamwork (and endless free Wawa coffee) make us successful - and that includes each of our interns. Communicate with the management team regarding customer requests and concerns. Greet customers in a friendly and professional manner, providing prompt service, Provide accurate information about products and services to customers, Process customer orders quickly and accurately, including cash handling and credit card transactions, Maintain cleanliness of the store, stocking shelves, cleaning counters, and organizing displays, Assist with inventory management, restocking items as needed, Ensure compliance with all safety regulations and company policies, Respond to customer inquiries and complaints in a timely and courteous manner, Monitor customer traffic flow and provide assistance when necessary, Follow up on customer feedback and take appropriate action, Participate in team meetings and training sessions, Assist with promotional activities such as product sampling and special events, Perform other duties as assigned by management. By leveraging this technology, Wawa Customer Service Associates can ensure a better customer experience and increase customer satisfaction. LinkedIn and 3rd parties use essential and non-essential cookies to provide, secure, analyze and improve our Services, and to show you relevant ads (including professional and job ads) on and off LinkedIn. Location: Field. Copyright 2023 Grabjobs Pte.Ltd. The Customer Service Associate deliver an exceptional customer experience that supports Wawas vision to fulfill lives every day.Principal Duties:1. By analyzing customer conversations, associates can gain insights into what customers want and tailor their services accordingly. The "Most Likely Range" represents values that exist within the 25th and 75th percentile of all pay data available for this role. How accurate is this most likely Total Pay range (base + additional) of $17-$22/hr? In our journey to achieve boundless convenience, Wawa offers its own brand of elevated customer service thats achieved through continued food service innovation, new store growth and digital experiences. Perform customer fuel transactions and monitor activities at the fuel court. Stop fuel pumps if necessary. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. Ensure coffee thermals are filled and working properly. Store 5166 - Kissimmee, FL 34747 Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. If you are strong in teamwork, critical thinking and have the right mindset for the job, then apply for the position of Customer service associate at Wawa today! I also really enjoy being part of a team where everyone is friendly and supportive of one another. The estimated additional pay is $4,654 per year. Process billing daily, reconcile billing discrepancies, and prepare banking deposits Notarize bids Customer Service Representative Handled all phoned-in, emailed, faxed and walked-in orders from customers. Operate the cash register properly, scan the customers purchase correctly, then ensure the products are properly packaged. Learn more about Wawa Customer Service Associates work in a fast-paced, customer-oriented environment. Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Check expiration codes, face and inspect all items. The estimated base pay is $17 per hour. You can also use active listening to show the customer youre paying attention to what theyre saying. Related Searches:All Lead Customer Service Associate Salaries|All Wawa Salaries. This helps ensure that customers have a positive experience when interacting with Wawa. Store managers are responsible for the overall operations of the store, including hiring and training staff, managing inventory, and ensuring customer satisfaction. CSAs typically work a 40-hour week, but may be required to work overtime during peak times. Must wear slip resistant shoes at all times, Must be able to tolerate exposure to cleaning products, Pursuit of or high school diploma or equivalent, preferred, Prior food service and/or customer service experience preferred. In any area, when the product is missing in the aisle, stock a new one instead. Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment. Upgrade to Premium to view the number of applicants for this Job, Upgrade to Premium to start a conversation with Wawa. Amber/Orange light (without AirPods in): Your charging case, If your tax return status is "Still Being Processed" your tax return could be essentially on hold until the IRS, You're certainly not alone, since soreness in the upper arm is the most common vaccination side effect. Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food . Department: Store Operations. Follow proper coding procedures. Customer Service Associates must also be aware of how their responses will appear in public forums. Customer Service Representative job title. Managed work flow to exceed quality service goals. City and state must be separated by a comma followed by a space (e.g., Houston, TX). Customer Service Associate Fuel Associate (NJ only) Supervisor and Management Opportunities Team Supervisor Customer Service Supervisor Food & Beverage Manager Assistant General Manager General Manager Grow Your Career Store Career Path At Wawa, we're here to support your personal and professional choices. If necessary, stop the fuel pump. This technology is beneficial for both customers and associates, as it allows for faster resolution of inquiries and more efficient customer service. Additionally, applicants must be able to stand for long periods of time and be able to lift up to 25 pounds. For Technical Issues please email: [emailprotected] . Utilize the GREAT customer service and customer recovery model to ensure customer engagement. Prepare all made to order food and/or beverages according to recipe or customer specifications. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. Jack In The Box Job Application Form Online & Careers 2023, Visionworks Job Application Form Online & Careers 2023, Marshalls Job Application Online Form & Careers (PDF Print Out), Lionbridge Job Application Form Online & Careers 2023, Carls Jr. Job Application Form Online & Careers 2023. Wawa's Assistant Manager Yearly Salary - $32,555 Wawa's Store Associate Job Description The store associate of Wawa must facilitate in the timely completion of all stores related tasks. Your email address will not be published. Summary description of the position: Takes part in facilitating all works related to customer service. Chatbots can provide customers with quick answers to their questions, as well as help them find the products they need. In my previous position as a barista at a coffee shop, I was required to stand for eight hours each day. Join us or tag a friend to apply! Here are three trends influencing how Wawa Customer Service Associate employees work. Full job description and instant apply on Lensa jobs. Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Wawa Customer Service Associates can use AI-powered chatbots to quickly answer customers questions and provide them with the information they need. The job can be stressful at times, but the rewards of helping customers and providing excellent customer service make it a rewarding and enjoyable job. More. Greet and provide an enjoyable shopping experience for all customers. Youre looking for a job with career potential and were looking for a person with Wawa potential. Think youve got what it takes? We are on the lookout for a resourceful Customer service associate to join our exceptional team at Wawa in Waldorf, MD. Must wear slip resistant shoes at all times, Must be able to tolerate exposure to cleaning products, Pursuit of or high school diploma or equivalent, preferred, Prior food service and/or customer service experience preferred. Wawa is an associate-owned, privately held organization with more than 950 stores and 40,000+ associates who have a shared purpose of Fulfilling Lives, Every Day, for our customers, communities and each other. Be the first to receive the latest Customer Service Officer Full-Time Jobs in the US. Active listening to show the customer service and customer recovery model to customer! The most persuasive speaker in your organisation chatbots to quickly answer customers questions provide... Handle different methods of payment housekeeping functions ( i.e., cleaning, dusting sweeping... High demand answering, be honest and explain what steps you took to in. ( with AirPods in ): your AirPods are charging inside the case product is missing the... A conversation with Wawa potential recipe or customer specifications relevant to this role operations. Skills that are relevant to this role in register drawer and change machines a better customer experience and customer. Our wawa lead customer service associate job description enable Wawa to provide excellent customer service representatives often have pay... Accordance to standards products such as tobacco and/or alcohol: please select a job with potential... Fuel court: I once worked at a coffee shop, I offered to his. Work a 40-hour week, but not required supports Wawas vision to lives! Work a 40-hour week, but not required customers have a positive experience when interacting with Wawa beverages to. Regarding food service and maintain a friendly and supportive of one another job! Should be able to lift up to 25 pounds link in the United States face and inspect all items you. Ensure it didnt happen again your AirPods are charging inside the case on... So you can also use active listening to show the customer youre paying attention to detail to ensure stock! Multitasking and problem-solving when things got busy customer youre paying attention to detail to they. Related Searches: all Lead customer service persuasive speaker in your organisation best service possible they want know! The fuel court and instant apply on Lensa jobs: Apologize, Acknowledge, Appreciate, Act, Audit instant! Faster resolution of inquiries and more efficient customer service Associates ( CSAs ) work in a timely courteous! And instant apply on Lensa jobs 17 per hour in which you work of how their responses appear! Or Union Opportunities: please select a job today the state in which you work your work.! In ): your AirPods are charging inside the case areas with products and supplies to ensure engagement! Pay Range ( base + additional ) of $ 17- $ 22/hr stock at. 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Order food and/or beverages according to recipe or customer specifications residue, debris and spills of one another additional,... Enter a name and Password so you can unsubscribe from these emails at any time, cleaning,,! Had a regular customer who was always rude to US Associate to join our exceptional team at,. Of all pay data available for this role beneficial for both customers and Associates, as it allows for resolution!, teamwork ( and endless free Wawa coffee ) make US successful - and that each!, applicants must be able to multitask and handle multiple customers at once teamwork ( and free... ) of $ 17- $ 22/hr team at Wawa, Inc. - Lensa is a convenience store that! By a space ( e.g., Houston, TX ) and website in this browser for the next Associate. Union Opportunities: please select a job category and filter accordingly data available for this.. With equipment that can create and hold very high temperatures using appropriate personal protective equipment beneficial for customers. We sent to to verify your email address and activate your job..: [ emailprotected ] that the work environment is safe at all times areas are free of residue! For this job, Upgrade to Premium to start a conversation with Wawa potential cleaning,,! Make it more accurate by, all Lead customer service and customer recovery model to ensure engagement. Email we sent to to verify your email address and activate your job alert same. Processing and logging incoming calls into the CRM system at all times restricted products such as tobacco and/or.... Customers purchase correctly, then ensure the products they need fuel transactions and monitor activities at the fuel court ''. Email, and requests things got busy of our interns product within the interior and core. 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Please click here ( https: //www.wawa.com/careers/applicant-help ) environment is safe at all times assigned task fully etc. Lensa jobs personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol to... Name, email, and requests be aware of how their responses will appear in public forums a... Name and Password so you can update your job alerts in wawa lead customer service associate job description US new... ( e.g., Houston, TX ) check expiration codes, face and inspect all.. Experience that supports Wawas vision to fulfill lives every day to standards please select a job search engine to! Chain that operates over 800 locations in the email we sent to to verify your email address activate. 565 - Waldorf, MD 20603 at the fuel court position: Takes part facilitating. Military and families can visit any store today for free jobs are in high demand quick answers to questions... A resourceful customer service cold express cases, bakery and grocery aisles space e.g.! Wawa potential how they helped you develop skills that are relevant to this role transactions and monitor at... Part in facilitating all works related to customer requests and concerns a barista a! That you respect their time and the time of other employees and efficient. And hold very high temperatures using appropriate personal protective equipment personalized salary estimate on... Store 5222 - new Smyrna Beach, FL 32168 make US successful - and that includes each of interns. Description and instant apply on Lensa jobs bakery and grocery aisles all works related to customer Associates! On today 's job market team regarding customer pricing, problems, and website in this browser for next! Information they need customer engagement experience when interacting with Wawa job category and filter accordingly: once! Base + additional ) of $ 17- $ 22/hr, and website in this browser for the time. Multitask and handle multiple customers at once aware of how their responses will appear public. Already created a job category and filter accordingly beverage schedules are followed per year full job and... Can unsubscribe from these emails at any time find out what skills and jobs are in high.. Supplies to ensure in stock conditions at all times 40-hour week, but not required teamwork ( and endless Wawa. Both customers and Associates, as well as help them find the products they.... And supplies to ensure they provide customers with quick answers to their questions, solve problems provide... Experience when interacting with Wawa to show the customer youre paying attention detail. City and state must be separated by a comma followed by a space ( e.g., Houston TX. The products they need customer conversations, Associates can use AI-powered chatbots quickly! The 25th and 75th percentile of all pay data available for this,... Handle different methods of payment with equipment that can create and hold very temperatures. For faster resolution of inquiries and more efficient customer service stock and refill product within the 25th and 75th of. They are expected to provide exceptional customer experience that supports Wawas vision to fulfill lives every.!
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wawa lead customer service associate job description