2018, del 22 de junio al 19 de agosto 2018, del 16 al 19 de noviembre 2018 y del 14 al 31 de diciembre 2018. of the city towards the airports are made with two hours and thirty minutes (2:30) in advance to the scheduled flights Once inside the aircraft, each Passenger may look for and seat comfortably in the previously selected Seat. For purposes of operational security, Viva Aerobus will transport no more than 3 (three) Support Animals per Flight. Identification of the Support Animal issued by an animal sanitary authority and/or reputable agency, document from the physician and/or and non-hub airport where the company serves, as well as its regular U.S. los pasajeros correspondan a hoteles cercanos al aeropuerto, siempre sujeto a disponibilidad de los mismos, kilograms and comply with the requirements of CFR 49, section 178.273 - Approved of Specification United Nations portable tanks and Women up to the 27th (twenty-seven) week of gestation may travel by Viva Aerobus without the need of any medical certificate. 66600 Aeropuerto Internacional de Monterrey. The following Passengers must appear before the Check-in counters due to special conditions and will not have the option to print their Boarding Pass through Internet: B) Passengers who have received a recent surgical intervention, D) Passengers travelling with special luggage such as musical instruments and/or sport items, E) Passengers with Disability and/or Reduced Mobility, G) Passengers who must notify their situation at the check-in counters due to their physical or legal condition to determine if they may or may not board the flight. "Viva Aerobus" will not be liable in case of any contingency and/or situation which may arise during the Flight related the passengers pregnancy status. service a series of Complementary Services. No information, whether verbal or in writing, that has not been provided by authorized representatives of Viva Aerobus, shall create any guarantee of any kind regarding these Terms and Conditions. Where a ticket refund for a flight to or from the U.S. is due, Viva Aerobus will provide prompt refunds All passengers travelling with an infant are allowed to check a stroller, child seat and other similar items free of charge. Route changes may Carry-on Baggage shall include any personal item such as a handbag, bag pack, meat suitcase, diaper bag or small briefcase for laptop. Viva Aerobus will assure of operable lavatory facilities, as well as adequate medical attention, if needed, their departure at the Internet Website of "Viva Aerobus". 1. provided Viva Aerobus has control over these displays or can provide the information to the party who Diaper Bag You can take a diaper bag weighing up to 22 lb (10 kg) and measuring no The VivaContesta Guaranty consists in providing an answer to our clients within 72 (seventy two) business hours, through any of opciones: a) Transporte sustituto en el primer vuelo disponible, mismo que ser ofrecido a travs de todos los medios If the Passenger makes any change to an existing Booking, including but not limited to changes in dates, routes, We provide accurate real time flight status like arrivals, departures as well as delay time of all VivaAerobus flights. personnel, suppliers. Viva Aerobus otorgar hospedaje a aquellos pasajeros que sean afectados por demoras o cancelaciones liable for the loss and/or damage of such Valuables. Viva Aerobus does not allow the transportation of perishable items in the Checked-in Baggage. En caso de que el pasajero lo requiera, se otorgar acceso para realizar llamadas telefnicas, as como The check-in of such sports items shall be conditioned to the following: Not to exceed the maximum weight of 32 (thirty-two) kilograms. de Contacto; sta ser realizada como reembolso mediante una transferencia electrnica, misma que ser In order to use the taxi service, it is necessary In international flights where the Minor is accompanied by an Adult that is neither his/her parents nor guardian, or when the Adult is Any additional baggage such as diaper bags or similar, among others, shall be deemed as reimburse any baggage fees charged for the transportation of that baggage. If the monetary value expressed in the Flight Certificate is less than the total amount due for a certain air transport volunteer, Viva Aerobus will treat any passenger involuntarily denied boarding with fairness and consistency according For international flights the only acceptable official ID will be the passport. Infante (toda persona menor de 2 aos a la fecha del Vuelo programado). forma electrnica e 3. cumplido con el tiempo de entrega y; iii) cuando los bienes se transporten en vehculos no idneos. Passengers who travel with an Infant and wish to carry onboard the Aircraft a Child Seat must purchase an additional seat to place it. due to errors made by the Passenger in the disclosure of the email address provided when making its Booking or due to 31 de diciembre 2018. It is important to emphasize that we do offer an unaccompanied minor service. "Viva Aerobus" is not bound to pay any remuneration whatsoever or to perform any reimbursement to the Passenger Mano tendrn derecho a una Indemnizacin equivalente a 80 Unidades de Medida de Actualizacin (UMAs) y por V. When the intellectual or psychosocial capability of the Passenger with Disability and/or Reduced Mobility does not iii. VivaAerobus allows the Passenger only the transportation of a couple of syringes, their needles and corresponding medication in the No vlido para viajar No vlido para viajar del 17 al 20 de noviembre 2017, del 15 de diciembre 2017 al 08 de enero de 2018, del perfumes, aerosols, gels (including hair and shower gels); the content of pressurized containers (for example aerosols), qualified authority, strikes, traffic control, any other security reason or any other circumstance that "Viva Aerobus" lo que dicha institucin de seguros ser la nica responsable sobre cualquier controversia relacionada con Children under 14 (fourteen) years old, for their safety, cannot use the air transport service without being accompanied by an adult. posteriores a la fecha de reservacin. Si se hubiera compensado de acuerdo al escenario 1, no se emitir una segunda compensacin en caso de que it deems necessary at any time and without previous notice and/or notification, which shall not cause any 2. the booking confirmed and paid by the Passenger in the Viva Aerobus booking system, which specifies the name Viva Aerobus shall not be liable for the allergic or any other reaction suffered or that may be suffered by the Passenger as direct Carry-on Baggage shall include any personal item such as a handbag, bag pack, meat suitcase, diaper bag or small briefcase for laptop. issued by a qualified Authority, which expressly states the authorization granted by both parents, or by the absent parent, or by corresponding authorities shall be made. corresponding certificate. VivaAerobus accepts payments by Credit or Debit Cards. and/or physical harm on a human body or animal. on the tarmac for international flights covered in paragraph number 1 of this document, and bound to pay the difference with any other payment option authorized by "Viva Aerobus". 1 personal item 2. Asiento ni franquicia de Equipaje. No, infant passengers without a seat do not have to pay for a domestic ticket. Passengers who wish to carry with them a musical item must notify Viva Aerobus with the proper anticipation. There are no restrictions on baby food, but it is important only to bring what they need. numbers and a letter. Cancellation policies, frequent flyer rules, airline seating configurations, and lavatory locations on aircraft can all is delayed, including the reasons for the tarmac delay, if known; 5. (money, jewelry, negotiable instruments), fragile (unicel ice boxes) and in international flights those specified as forbidden by the country of the airport of origin/destination. pasajero deber pagar nicamente los impuestos correspondientes, asimismo podr elegir una de las siguientes itinerary requested by the Passenger surpasses the Original Fare, in any other case, the total amount of the fee will OTA (External Agencies): Online travel agency dedicated to the sale and marketing of air tickets, hotels, The measures to be employed in order to safeguard the rights of the passenger may consist in issuing a travel certificate or, if applicable, at the discretion of and/or Reduced Mobility requires special services or accommodations onboard the Aircrafts of "Viva Aerobus", they must inform evidence the United Nations registration approved by the DOT (Department of Transportation). 3 star & up. When the Perishable is transported with dry ice (carbon dioxide CO2 in solid state), the conditions described Each Passenger according to the Baggage allowance selected upon Booking shall be entitled to the following with regards to Carry-on Baggage: VivaLight: The Passenger may transport 2 (two) pieces of Carry-on Baggage which in the aggregate do not exceed 10 (ten) kilograms with maximum dimensions nuestras redes sociales, o, si as lo desea podr comunicarse va telefnica a nuestro Call Center y/o podr Booking Changes: Changes in date and/or time in the reserved Flight. EnElAire. and, in its case, to the payment of the fare difference when the latter comes into existence. cumplir con los tiempos establecidos para la entrega de la indemnizacin. the scheduled date of its Flight. Budget services from Monterrey within Mexico and to the USA. vi. In those cases where there is any loss and/or damage to the Baggage, Viva Aerobus shall comply with the in accordance with the previous paragraph, provided the Passenger notifies Viva Aerobus by filling out the corresponding Acids and alkaline, liquid batteries, corrosive substances and/or bleachers, for example, mercury, chloride, radioactive material, if applicable, it shall employ not to affect the rights of the passenger, in accordance with the following. Viva Aerobus puede otorgar indemnizaciones incluso superiores a las establecidas en dicha Leyde acuerdo Booking: Refers to the sale transaction of seats through the different official sales channels and which guarantees the proper Security Fee: Refers to a special rate to be paid by the Passenger to Viva Aerobus for en los que opera, para atencin y beneficio de nuestros Pasajeros. en caso de pernocta y transporte terrestre desde y hacia el aeropuerto cuando sea necesaria. cena), considerando 3 comidas mximo por da con un monto mximo por comida de 200 MXN por pasajero. When stretcher or incubator transportation is necessary. (one hundred and fifteen) linear centimeters is not allowed. Viva Aerobus recommends to its Passengers the following: Not to include in the Baggage fragile or valuable articles, including but not limited to cash or documents, jewelry, The foregoing only applies in the case of manual Wheelchairs, otherwise the Wheelchair shall con su nmero de folio a la mano. types of saws, screwdrivers, clippers, levers, hammers, pincers, adjustable wrenches, welding devices, harpoons, submarine Any identification document issued by a state authority that contains the passenger's full name and photograph, If the weathers fine and there are no air traffic delays, your VivaAerobus flight from Reynosa Intl. The Passenger with Disability and/or Reduced Mobility who wishes to be accompanied by a Support Animal onboard the Viva Aerobus another health institution treating the user(s) with disability, any other document evidencing that the Passenger with Disability and/or To fly with babies on Viva, you need to present their birth certificate or CURP. 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