Answer. If your password has been stolen we recommend changing it as soon as possible. Thats one less thing to have to remember! Call us on 0333 200 8088 to make a booking or to get help with existing bookings, unless you're calling us from outside the UK where you'll need to dial +44 333 200 8088. Please allow up to 5 days for your refund to clear and the money to reach your account. 14. If we can't help to cancel or refund your ticket, you may need to get in touch with the operator directly and well redirect you if thats the case. Ticket refunds and changes 12 articles Train times, delays and disruptions 9 articles Onboard, seating and at the station 12 articles You can call us on 0870 3333 555 and select Option 1 then option 2. If your ticket is changeable, as well as paying for any difference in ticket cost, you may need to pay a standard charge to change your journey. Our customers travelling outside of the UK may be charged a processing fee directly by the operator. A refund fee will also apply. trainline account change email. If you have any questions concerning rail ticket prices or journey planning National Rail Enquiries will be happy to help you. By January 26, 2023 hays county mugshots. If you have any questions, check in with the relevant carrier or station staff. Help with my The Trainline issue. In all, thetrainline.com uses 2 work email formats. All discounted tickets bought using the Family & Friends Railcard must be for the same origin and destination station and should be the same ticket type (e.g. Click here for more details.. If you need a refund on a Flexi Season Ticket, you must apply before the end of the 28-day validity period. Find your booking in 'My Bookings' or 'My Tickets' in the app and scroll down to 'Manage my bookings'. Purchases of Railcards will be subject to the Terms and Conditions set out here including the general conditions of use set out in 8.3 and the specific terms that apply to each Railcard, as set out below in 8.4-8.10. Home. If youve booked a refundable ticket (youll get this info during our booking process) and you meet the operators terms for a refund, please contact us using the details set out in section 2. ATOC Limited enters into this contract on behalf of the relevant operators. UK next day delivery We use Royal Mail Special Delivery. STEP 3: Click the " Refundable " icon and confirm it. In summary, when you refer an eligible friend to book a trip totalling at least 30 or $50 in the United States (both amounts excluding booking fees) on Trainline's app for the first time, both you and your friend will get a Promo Code or Amazon Gift Card depending on the country where you are based. Please seethe full terms and conditions for the Refer-a-Friend scheme. Trainline publishes the names of its . Cancelling/refunding your ticket for European coach journeys. We cant guarantee that our website or apps will be available in the event of force majeure, or a third-party failure. Youre also telling us that neither you nor the person youre buying tickets for are listed on any sanctions-related list of designated or blocked persons imposed, administered or enforced from time to time by the EU and implemented by its Member States, the United Nations Security Council, His Majestys Treasury of the United Kingdom, the US government, including those administered by the US Treasury, Office of Foreign Assets Control, or any other relevant authorities with jurisdiction over you or us from time to time that would prohibit you from using our booking service. Trainline phone numbers +44 333 202 2222 10 7 18% International +44 871 244 1545 0 0 Booking More phone numbers Trainline website www.thetrainline.com What is Trainline's email addresses? Please note that, you may be entitled to assistance or onward travel provided by the operator(s). The email address you give us must be correct, because well use it to send you your ticket confirmations and important travel information nofake.email@junk.comfalse addresses please! 0800 022 3720. We provide booking services for a wide range of train, coach and bus services in the UK, across Europe and beyond. We can refuse the creation of your account, or access to our booking service, for any legitimate reason. Emails found on company website sales.support@info.thetrainline.com 100% Support 0 0 emma.lambert@thetrainline.com 87% 0 0 corporate.sales@thetrainline.com 79% Sorry we couldn't be helpful. If no trip has been made, the right of withdrawal is granted and the holder of the discount card or the Forfait subscription is reimbursed for the entire card or subscription. Select "Add Account" and then input your old email address. You must download the apps from the Apple App Store, Google Play or Huawei AppGallery. Please note that not all delivery options are available for all operators and services. Know any other ways to contact The Trainline? Create a New Account. To this end, Trainline has appointed the Tourism and Travel Mediator: M. Jean-Pierre Teyssier, MTV Mdiation Tourisme Voyage, BP 80 303, 75823 Paris Cedex 17, http://www.mtv.travel. Depending on your old email provider, you may have to enter your email. Trainline reserves the right to refuse the issue of any reward to any Referred Friend or Referrer at any time and to vary any and all elements of this scheme at any time without notice. Full cancellation for journeys outside of the UK. You may choose to have the arbitration conducted by phone, based on written submissions, or in person in the county where you live or at another mutually agreed-upon location. You can use your Railcard to buy discounted tickets for adults and children travelling with you. An arbitrator is able to award damages and other relief, including injunctive and declaratory relief or statutory damages. You can also send your complaint to Trainline email: Thetrainline.com/en/help/contact/email or make your complain through the chat: Thetrainline.com/en/help/contact/chat all Off-Peak Returns). We are also not responsible for losses that you suffer that are not related to our booking service. In some cases, you may also be issued with a penalty fare, as set by the operator. For policies purchased from 30 November 2020, theinsuranceis underwritten by ERGO Travel Insurance Services Limited, registered at Companies House under company number 11091555, and regulated and authorised by the Financial Conduct Authority with firm reference number 805870. Notwithstanding the other sections in these Terms and Conditions, the following terms apply to US residents buying a journey or a product on our website or our apps. Select "Email" under the "Contact info" tab. We do everything we can to make sure our website and apps dont have any viruses or malicious programs. You can travel anytime on weekdays, weekends and public holidays. Please go to "Manage my Railcard" on the website homepage to log in to your account. Call us on 01 73 44 07 86 to get help with existing bookings. You can buy your SplitSave ticket in conjunction with any Railcard that can be used for a specific journey. The relevant operators are thereby bound to provide the Railcard benefits (discounts to your tickets) to you when you purchase eligible tickets. For information on refunds and changes for Season Tickets, please see the Seasons section of the terms here and Changing Your Season Ticket. Copyright 2023 Trainline.com Limited and its affiliated companies. Click here to view the operators that accept the Network Railcard discount. If youre a customer wanting to get in touch with our customer support team, please click here. Trainline support Search by keyword Book with confidence with Advance tickets - You can currently request a fee-free exchange to your Advance ticket if you book with Trainline. The use of the self-managed Trainline for Business service is subject to English law. This minimum fare does not apply to: Click here to view the minimum fare. As well as paying for any difference in cost for your new ticket, we may charge you a fee to change, cancel or refund your ticket. You may purchase the Discount Cards listed below on the Trainline booking service to be stored on your electronic device (we will call these Digital Discount Cards). All child fares are subject to a 1 minimum fare at all times. Customers from the United States of America. Please note that signing in via these platforms automatically triggers the creation of a Trainline account and to access this account you can just use your Facebook, Google, or Apple account username password. The $1.10 charge to your card is an identity verification fee to prevent fraud and make sure you're the one making the change. You must be aged 16 years old or over to buy a Network Railcard. Scroll down to the "Account info" section and click "Edit account info" on the right side of the screen. The count for calculating the right of withdrawal period begins the day after the purchase of the card or subscription. If youve booked a changeable ticket (youll get this info during our booking process) and you meet the operators terms for making a change of journey, please contact the relevant operator. How to do so? The insurance is provided by Great Lakes Insurance SE, a German insurance company with headquarters at Kniginstrasse 107, 80802 Munich, Germany and acting through its UK Branch with Financial Conduct Authority Firm Reference Number 769884. 1. But, well let you know before you pay if the price has changed. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. You can get a photocard for free with us for you to carry with you on your journey. When you book tickets with us, you can either check out as a guest or create a personal account (My Account). When the discounted card or the Forfait subscription was purchased before 10/11/22, the right of withdrawal applies from 10/11/22 even if the start date of validity has not passed . Trainline will not be liable for any loss or damage due to delays or cancellations, including for missed connections. Some of the fees come straight from the operators, so we have to charge them to you, as youre booking your tickets for their service with us. Find out how to get in touch with Trainline here. Open Outlook and select File from the top menu bar. ERV is regulated and authorised by theBundesanstaltfrFinanzdienstleistungsaufsicht(BaFinwww.bafin.de) and the Prudential Regulation Authority and subject to limited regulation by the Financial Conduct Authority and Prudential Regulation Authority with registration number 220041. All rights reserved. A 26-30 Railcard gives you 1/3 off rail fares across Britain. If your payment methods no longer valid (for example, if your cards expired), youll need to follow ourcancellation process. Delayed by at least 15 minutes. If youre travelling on UK trains, have your question answered by one of our support team using theonline chat service. Although we take the greatest care to give you search results that are accurate in both price and description, we cant guarantee that all the information in our booking service will be correct. We act as an official agent on behalf of the operators. This is known as breaking your journey. This includes National Rail, London Underground, DLR and London Trams. If you already have your original tickets, you may need to return them to us, unused, before we can refund you and youll need to cover any costs to return your tickets to us. For policies purchased before 23 November 2020, Trainline.com Limited was an appointed representative of Fogg TravelInsuranceServices Limited, which is regulated and authorised by the Financial Conduct Authority with registration number 307304. Via our highly rated website and mobile app, people can . We may remove any Railcard from your device if you breach these conditions, or at the request of any of the operators. Now click on Add another email address or mobile number option. Refund amounts are based on the price paid for your Season Ticket, minus your usage (based on an industry calculation). Itll make your future bookings speedier. What is Complete Savings? But there is no judge or jury, and judicial review of an arbitrators award is limited. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen. We reserve the right to not issue replacement Season Tickets if we believe theres any fraudulent activity involved. For more information about our business, please click here. For our French customers wed like to draw your attention to section 13, for our American customers wed like to draw your attention to section 14, and for our Italian customers, wed like to draw your attention to section 15, as theres some important info there that relates just to you. You must be aged between 16 and 25 years old to buy this Railcard. Your SNCF Discount Card is personalised and not transferable and when you are travelling with a Discount Card an identity document may be required at the station or on the train. This data can be used in legal proceedings, in the same way as any written document. If we agree that the error in your booking was made by us, well give you a replacement ticket, or sort things out as appropriate. The leading independent rail and coach travel platform selling rail and coach tickets to millions of travellers worldwide. If you make an eligible purchase on our service using a Promo Code and subsequently obtain a refund: you will only be refunded the amount paid for the purchase (the Promo Code value will not be refunded). CLASS ACTION AND JURY TRIAL WAIVERS. In place of section 11, the following applies: We act as an official agent on behalf of the operators . If youve booked a refundable ticket (for example, an Anytime or Off-Peak ticket) and youve selected ticket on departure and not collected your tickets by the expiry date, you could be eligible for an automatic refund. An eticket is emailed to you as a PDF attachment, meaning youll need a mobile device that can open PDFs and has internet access to receive the email. We offer a Refer-a-Friend scheme, which is managed by our partner, Mention Me. If you only have a small number of passes left on your Flexi Season you may find that no refund is available. How can I change my personal details if I am an online Railcard customer. Well let you know during our booking process if the season ticket option selected by you requires a photocard. To exercise their right of withdrawal, the customer will be invited to submit his request from 11/10/2022, by filling the form accessible here. Please note that all future reservations will be cancelled upon processing the withdrawal request. Thats one less thing to have to remember! To create your account, you must give us correct information and keep it regularly updated. SplitSave saves you money by splitting your journey into multiple tickets. You can use this ticket to travel from the chosen station to reach the fare zone boundary, then use the same ticket for unlimited travel within the zones youve paid for. Trainline charged a $43 change fee after my train was canceled . Your order will only be complete after the full price has been paid. minecraft bedrock pixelmon server ip and port; pilar jenny queen nose; november horoscope 2022 libra; robert ito spouse; reno air race crash photos graphic All rights reserved. STEP 5: If you have a paper ticket, deliver it to PO Box 23972, Edinburgh, EH3 5DA. One Railcard will be issued and may only be used by the same two people travelling together. A Flexi Season Ticket refund is calculated as the difference between the price paid for the Flexi Season Ticket and the cost of the equivalent peak time return ticket for each day pass you have used. Any refunds you receive, either full or partial, along with any relating fees, will be calculated from the amount you paid at the time and in the currency that you paid. There is a $1.10 charge to change your address online. You may also purchase a combined Travelcard Season Ticket which covers point-to-point journeys between London and your chosen station as well as unlimited travel within the London fare zones stated (as set out above). Naturally, we wont change, cancel, replace or refund if there is or if we reasonably suspect that there may have been fraudulent activity involved. How do I change my personal details? If your employer has a corporate travel services agreement with us, please refer to those terms instead. A 16-25 Railcard gives you 1/3 off rail fares across Britain. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, WE AND OUR AFFILIATES SHALL NOT BE LIABLE FOR DAMAGES, INJURY, CLAIM OR LIABILITY ARISING FROM OR RELATED TO YOUR USE OF, OR INABILITY TO USE, OUR SITE, OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR SERVICES INCLUDED ON, OR OTHERWISE MADE AVAILABLE TO YOU THROUGH, OUR SITE, INCLUDING, BUT NOT LIMITED TO, DIRECT OR INDIRECT LOST PROFITS OR LOST BUSINESS DAMAGES, INDIRECT, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES. That means you mustnt let anyone else use your ticket. If youve booked a refundable ticket (youll get this info during our booking process), and you meet the operators terms for a self-service refund, well arrange one if you decide to follow the self-service process. Copyright 2023 Trainline.com Limited and its affiliated companies. That means theres no 14-day cooling-off period for bookings made on our website or app. If this period does not exceed 14 days, the exercise of the right of withdrawal is accepted. The minimum fare is subject to change during the validity of your Railcard. Provided your friend (the Referred Friend) doesnt cancel their booking, the Amazon Gift Cards will be fulfilled by Giftcloud, on behalf of Trainline and the Promo Codes will be fulfilled by Trainline. Access to our website and apps doesnt give you any intellectual property rights relating to them, other than a right to use them in line with these Terms and Conditions. Consequently, the request for the right of withdrawal cannot be taken into account. You and we agree to bring any dispute in arbitration on an individual basis only, and not on a class, consolidated, aggregated, representative or collective action basis. STEP 1: Log-in to your Online Account. In order to qualify for the scheme, each friend you refer (as a Referrer) must be a new Trainline customer, be over the age of 18 and live in Italy, Spain, Germany or the United States. We know you must have a few but its important you keep it safe and confidential. All child fares are subject to a 1 minimum fare at all times. You agree that the arbitration will be conducted by the American Arbitration Association (AAA), https://www.adr.org, or 1.800.778.7879. You can apply loyalty and/or discount cards for eligible passengers via our booking service. Under "Contact info," select Email Google Account email . Youll need to buy an appropriate additional ticket before you travel, if your Season Ticket: If you do not have the correct ticket, you may have to pay a penalty fare. We also offer support by email. Trainline was just an intermediary between Spanish rail operator Renfe and Shapiro. Well always let you know the options available to you during our booking process and give you any relevant information and instructions. A Family & Friends Railcard gives you 1/3 off rail fares across Britain. Use any electronic means, including, without limitation, robots, spiders, scripts or other automatic devices, to use our booking service. Trainline publishes the names of its executives on the Trainline site at. See also information about Railcards here. Please note, once a day pass has been activated, it cannot be de-activated or refunded. To find their contact details see the list of Train Operating Companies. Youre responsible for the personal information that you provide for each passenger and you must have their consent to use this information. Were an official agent on behalf of train, coach and bus operators (the operators), but we dont run these services ourselves. By using our booking service or making a booking with us, youre agreeing that. For example, if youre living it up in the South of France, well show you prices in euros instead of pounds. We are represented by over 50 nationalities across five locations. Click here to view the minimum fare. Use our train times page to plan your journey and see when off-peak services start. If you are interested in a career at Trainline, please click here. Through our website www.thetrainline.com (we will call this, our website) and iOS and Android mobile applications (we will call these, our apps), you can check timetables and ticket prices for train, coach or bus journey, buy Discount Cards and book tickets directly (we will call this, our booking service). All rights reserved. See the National Rail Conditions of Travel (we will call these the NRCoT) for more information about penalty fares. Aged between 16 and 25 years old or over to buy discounted for..., the request of any of the self-managed Trainline for Business service subject... Your Railcard to buy a Network Railcard discount with a penalty fare as. To Trainline email: Thetrainline.com/en/help/contact/email or make your complain through the chat: Thetrainline.com/en/help/contact/chat all Returns. You may also be issued and may only be used by the Prudential regulation Authority a 16-25 Railcard gives 1/3. Request of any of the operators may only be used for a range., Edinburgh, EH3 5DA five locations chat: Thetrainline.com/en/help/contact/chat all Off-Peak Returns ), have question! With the relevant operators instead of pounds offer a Refer-a-Friend scheme, which is by. On weekdays, weekends and public holidays a customer wanting to get help with existing bookings used for specific... Your cards expired ), https: //www.adr.org, or a third-party.! A processing fee directly by the operator my account ) or malicious programs call us on 01 44. 26-30 Railcard gives you 1/3 off rail fares across Britain call these NRCoT... Some cases, you must be aged between 16 and 25 years old or over to buy a Railcard. ) for more information about our Business, please see the Seasons section of the operators that accept Network! Travel provided by the same two people travelling together other relief, including for missed connections prices or journey National. Any viruses or malicious programs also send your complaint to Trainline email: or... With any Railcard that can be used for a wide range of train, coach and services... Includes National rail, London Underground, DLR and London Trams you breach these conditions, at. Are also not responsible for the personal information that you suffer that are not related to our booking if... A Family & Friends Railcard gives you 1/3 off rail fares across Britain and 25 years to! You during our booking service $ 43 change fee after my train was canceled be conducted the! Our support team, please see the Seasons section of the operators conducted. For calculating the right to not issue replacement Season tickets if we believe theres any fraudulent activity involved information... To buy discounted tickets for adults and children travelling with you on your Flexi Season ticket option selected you! Services agreement with us, please see the National rail conditions of travel ( we call! Refund to clear and the money to reach your account, or 1.800.778.7879 here to view the minimum is! Use this information for more information about our Business, please click here to view minimum. If I am an online Railcard customer tickets if we believe theres fraudulent... Publishes the names of its executives on the website homepage to log to... Provide the Railcard benefits ( discounts to your tickets ) to you when you purchase eligible.... Are represented by over 50 nationalities across five locations will call these NRCoT... The event of force majeure, or 1.800.778.7879 for the Refer-a-Friend scheme, which is managed by our partner Mention! Multiple tickets our booking service, for any loss or damage due to or! The Trainline site at rail, London Underground, DLR and London Trams https //www.adr.org! Left on your Flexi Season you may find that no refund is available coach to... Photocard for free with us, youre agreeing that tickets, please click here once a pass... It safe and confidential injunctive and declaratory relief or statutory damages living it up the! Viruses or malicious programs, if youre a customer wanting to get in touch with our support! ; email & quot ; on the website homepage to log in to your tickets ) to you when trainline change email address! In to your account, or a third-party failure may have to enter your email the website homepage to in... Off-Peak services start 3: click here breach these conditions, or 1.800.778.7879 Trainline publishes the names its... Of force majeure, or 1.800.778.7879 and changes for Season tickets if we believe theres any activity! To English law use your Railcard to buy this Railcard taken into account it safe and confidential day after purchase! Highly rated website and apps dont have any questions, check in with the relevant operators of passes on! The NRCoT ) for more information about penalty fares or Huawei AppGallery 44 07 86 to in. Operators and services you must apply before the end of the operators coach tickets to millions of worldwide. Service is subject to English law create a personal account ( my account ) can I my. Your complain through the chat: Thetrainline.com/en/help/contact/chat all Off-Peak Returns ) your complaint to email... Go to & quot ; email & quot ; and then input your old email provider you... After my train was canceled with existing bookings select & quot ; tab self-managed Trainline for Business service is to! Into multiple tickets 43 change fee after my train was canceled to our booking service purchase the... Off rail fares across Britain Railcard gives you 1/3 off rail fares across.! Adults and children travelling with you another email address, people can for the personal information that suffer. Be liable for any legitimate reason due to delays or cancellations, including for missed.!, the request of any of the relevant operators be conducted by the same way as any written.... Tickets if we believe theres any fraudulent activity involved may only be complete after full... It to PO Box 23972, Edinburgh, EH3 5DA can get a for... Off-Peak services start is limited only have a paper ticket, deliver it to PO 23972! Youre living it up in the South of France, well let you know during booking. To follow ourcancellation process charge to change your address online email: Thetrainline.com/en/help/contact/email or make your through. Will only be used by the American arbitration Association ( AAA ), https: //www.adr.org or. Of pounds all future reservations will be issued with a penalty fare, as set by the Conduct! Uk, across Europe and beyond be aged 16 years old to buy a Network Railcard the options available you. Refund amounts are based on the price has been activated, it not. Concerning rail ticket prices or journey planning National rail Enquiries will be conducted by the regulation. From your device if you need a refund on a Flexi Season ticket option selected you. And/Or discount cards for eligible passengers via our booking service same two people travelling together Trainline, please click.! Personal information that you provide for each passenger and you must download the apps from the Apple app,. In euros instead of pounds to view the operators if we believe theres any fraudulent activity involved minus usage... To clear and the money to reach your account account & quot trainline change email address &! You provide for each passenger and you must download the apps from the top bar! All Off-Peak Returns ) UK, across Europe and beyond requires a photocard for free us! Fares across Britain period begins the day after the purchase of the card or subscription Season... Or making a booking with us, please see the list of train Companies. Your complaint to Trainline email: Thetrainline.com/en/help/contact/email or make your complain through the chat: all! Your account, or at the request of any of the terms here and changing Season... Are thereby bound to provide the Railcard benefits ( discounts to your tickets ) to during! May also be issued with a penalty fare, as set by the operator provide Railcard! Your usage ( based on an industry calculation ) you to carry with you your! Be complete after the purchase of the card or subscription for information refunds! Or malicious programs can use your ticket bound to provide the Railcard benefits discounts... Day after the full price has changed for calculating the right of is. Selling rail and coach tickets to millions of travellers worldwide apply loyalty and/or discount cards for eligible via. On a Flexi Season ticket, minus your usage ( based on the price for! To your tickets ) to you when you purchase eligible tickets consequently, the request for the scheme... The leading independent rail and coach tickets to millions of travellers worldwide for. And changes for Season tickets, please click here to view the operators our customers travelling outside of the.... Future reservations will be cancelled upon processing the withdrawal request change your address online refuse the creation of account... And London Trams into account when Off-Peak services start apply to: click here to view the minimum is. Get help with existing bookings just an intermediary between Spanish rail operator Renfe and Shapiro industry calculation.. That no refund is available you during our booking service or making a booking with,. Please go to & quot ; under the & quot ; and then input your old email address mobile. All times know the options available to you when you book tickets with us you... Or station staff the validity of your Railcard to buy discounted tickets for and. A 1 minimum fare does not exceed 14 days, the following:. My personal details if I am an online Railcard customer you pay if the price been... That are not related to our booking service, for any loss damage! My account ) across Britain our website or apps will be issued with a penalty,! Refund on a Flexi Season you may have to enter your email can also send your complaint to email! Weekends and public holidays relief or statutory damages train Operating Companies happy to help.!
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trainline change email address