I feel sorry for the driver, due to the fact he crept behind my house in January to refill, first time I have every seen him do this in 9 years. Thank you so much! I have actually been doing this for a a couple years now, calling a negotiating a better price. To the Members of the United States Congress: On behalf of the undersigned organizations and our members across the country, we write to unequivocally oppose the Federal Trade Commission's (FTC) proposed rule to impose a nationwide ban on almost all non-compete clauses. Suburban Propane is charging me $5.08. Greenlight Energy Class Action Settlement of Greenlight Energy Variable Rate Electricity Class Action Lawsuit. Philips CPAP, BiPAP & Ventilator Class Action Lawsuit Complaint Filed Over Alleged Polyester-Based Polyurethane PE-PUR Foam Safety Hazards of Recalled Breathing Machines. The suit arose from a propane flash fire that occurred when the plaintiff was using a Weber grill. Any suggestions would be appreciated. This minimum bill nonsense is BS!! Snapchat Class Action Settlement Of Snapchat Data Privacy Class Action Lawsuit. So we found a 100 pound tank and filled ready to get hooked up, called suburban and told them we where canceling and we need the tank gone can't hook up until it happens. I called the next day and was told that this was the correct amount. I called the next day and was told that this was the correct amount. If the tank ever needs repair or replacement, we do that with no additional charge to the customer. In addition to this, every yr they charge us double the going rate for gas and I have to call them to negotiate a fair price. If at any time prior to this dispute being resolved, I discover that my gas tank has been disabled and/or its contents rendered inaccessible to me, I am prepared to report theft and destruction-of-property to the authorities. I expect to hear from a Suburban Propane representative in a timely manner regarding this dispute. Thank you! Thanks. Is this your company? I am also charged a "minimum" delivery. Suburban Propane is a nationwide marketer and distributor of a diverse array of energy-related products, specializing in propane, fuel oil and refined fuels, as well as marketing natural gas and electricity in deregulated markets. For more information on the Suburban Propane class action lawsuit, read the Suburban Propane class action complaint or visit the Suburban Propane Class Action Lawsuit website: If You Have Thoughts On The Suburban Propane Class Action Lawsuit, Share Your Class Action Comments Below. Copyright 2023 ClassActionLawsuitsInTheNews.com All rights reserved. Suburban Propane, L.P., Suburban Sales & Services, Inc. More Resources. On 12/31, called and got relayed Bakersfield branch: I have had some of the worst customer service Ive ever experienced with this company. If surburban propane would have done what it advertises I would have had an automatic delivery and this whole thing would never have happened what is neutrophils automated absolute number. The receptionist on the other end had me hold on to see about a better price. Enter email to receive notifications of new posts. A class action lawsuit was filed against Suburban Propane Partners, L.P. and Suburban Propane, L.P. (collectively Suburban Propane or Defendants) in the United States District Court for the District of New Jersey on behalf of a putative class of current and former residential propane customers of Suburban Propane (styled Robert Slack, Caroline Oat and Michael Farber v. Suburban Propane Partners, L.P. and Suburban Propane, L.P. , Case No. I paid them over $1 million in commerical account over 19 yrs ago. I get my refund of $198. Privacy Policy. ITS THE MIDDLE OF WINTER AND I have small children at home! Overview of Suburban Propane complaint handling. the first year was not great, leak in lines, then whole tank leak, like an idiot I decided to let them put in a new tank, instead of just buying my own. Whereas, if you were to purchased a larger quantity it would cost less. I just got rid of our current company due to really bad service and price loading. Last year it was 1.89. About Us; Support; Safety; Investors; SuburbanCares; Careers; Agway Energy; Employee Gateway; SPH 15.23 (-0.10 -0.65%) CONTACT US . If it's Suburban Propane who installed the tank - then they have the right to charge you a rental fee and you may have been lucky that you didn't pay it for several years. They filled it and billed me $800.00 for it. I would love to get credit for the 30% of the tank of gas we did not use. the total bill was $1,187.43 counting taxes and other charges. I have had nothing but trouble from Suburban Propane.Since they serviced our neighborhood, our builder elected to use them for gas service for our fireplace.This was 21 years ago. According to the case, the plaintiff was billed in June 2020 for roughly 24,225 cubic feet, equivalent to 61 million British thermal units (BTU), of propane gas that was purportedly consumed over a period of two months. You should check with your Attorney General's office - they should be able to direct you to the regulations. Must be a clerical error. The lawsuit will pay out about $20 to the class of 111,000 but the fees it fought will continue under a different name. What was the outcome of this class action lawsuite against Suburban Propane? email [protected]@gmail.com Dingmans . Even without a gas delivery I will be billed $120 a year for the rental and inspection. Suburban Propane is pocketing $1.95 per gallon what a bunch of theives. It took another team to come a repair and find gas leaks that they created to start. The Safety Practices & Training Fee (which we formerly called the REG Fee) is charged to recover some of Suburbans safety related costs including, but not limited to, in connection with our own vehicle and facility inspections as well as our employee training and testing. I rent my tank so I have a yearly fee of $51.46. I would like to have the name and number of the supervisor for the refund department. They insisted that I owed them this money. With nearly 3,200 full-time employees . if (jQuery(".description-form select#product").length > 0) { This is totally unacceptable and unprofessional. At this point, I never want to deal with this disreputable company again. I also dont agree on this 300. Now my issue is that is has been a month and half and I have been told twice that there is no time to pick up the (4) 100lb tanks that are still on my property along with two other 100lb tanks from the other company. I do not mind paying when I order it. Winter is [], Heating an off-grid home can be a challenge, but a popular, safe, convenient, and green solution for heating is propane. My balance come September was always $0.00. WHIPPANY, N.J., Feb. 2, 2023 /PRNewswire/ -- Suburban Propane Partners, L.P. (NYSE:SPH), today announced earnings for its first quarter ended December 24, 2022. else { The lawsuit relays that according to the U.S. Energy Information Administration, the average annualpropane gas consumptionfor households in the western U.S. was 27 million BTU in 2015. I suggest others do the same! Terms of Service I need legal help. I talked to one of the girls in the office the same day February 23, 2011, and asked her why am I being charged twenty six cents more a gallon then my neighbor across the street her reply was because you use less propane. Consistent with the seasonal nature of its businesses, the Partnership typically experiences a net loss in the third quarter of its fiscal year. Plaintiffs alleged that the defendants failed to provide a proper warning about the dangers of using the propane gas cylinders. This browser does not support PDFs. Just being told that we are on the schedule. In addition, I filed a formal complaint with the Consumer Protection Agency regarding this companys on-going, unchecked unethical business practices. This class action lawsuit was filed on 04/08/2022 in U.S. District Court. We offer a wide range of storage options to fit your needs, whether you've got a lot or a little to store. I called them and stated this was outrageous for 5-6 gallons of propane. The only exception would likely be - unless Suburban Propane bought a fuel delivery company who did install the tank. } Desired outcome: Finally i told them to stop, that i was switching to Petro and they continued to deliver. I called today for an account inquiry and was quoted 3.17 a gallon. Years serving our customers and their communities. fee, Which really made me angry. Then no one shows up. I sold my house at 927 Queens Highway Accord NY, I was issued a check refund of $204.72. in it but they want to charge enough so I wont get hardly anything back for my gas please help me get in on law suit im linda clark in Byhalia ms. I did the driver a favor he was a very nice and courteous man. The site is secure. Accounting says in contract there is a charge for removal but they just make it upHorrible company and should fined heavily for abuse. Once I thought about this I rescinded. Akin, a resident of the Lake Oaks Mobile propane This is the worst company I have EVER used. Neighbors sought legal advice at one time and Suburban couldnt prove ownership of tank and neither could be. they are charging me fees on top of fees to pick up my tank I have 200 gal. Postmates Class Action Settlement of California Postmates Delivery Services Courier Class Action Lawsuit. There were never any contract signed when houses were built stating that tanks were owned by Agway. The 25-page suit alleges Suburban Propane's "patently unfair" billing practices and failure to correct residents' bills to . I talked with the driver he couldnt get to me that day but said he would come the next day. Got a bill in the mail today for $188.89 for "0 gallons delivered, minimum payment due upon receipt." April 14,2022 I have had Suburban Propane for 25 years. Monday, February 27, 2023. for my Agway manager at time told me that as long as another propane company gave Agway a new tank they would let me leave propane tank in the ground and another company could fill it. If $4.61 a gallon is the best I would hate to see their prices in the Winter. First I want you to know that every time I call Suburban ALL ladies who answer the phone are very cordial and professional. I call the Lancaster ca. Now, its $156.00 for the same usage. the total bill was $1,187.43 counting taxes and other charges. Going on the 3rd week I called to see why it's not gone. Suburban Propane has slowly been increasing there prices I noticed that my bills were increasing and decided to check other companies prices. New issue they won't have a tank until the end of March and we are at 4% in the tankColorodo isn't fun with no heat besides an electric heater. Someone in billing must have mixed me up with another customer. When my home was buit the builder installed inground tanks from Agway, now Suburban. The win of the class action lawsuit of Rosalie Hamilton, et al v. Suburban Propane Gas Corp. seems like a Pyrrhic victory to Dick Akin. When I called, they just said it takes time from New Jersey to get there. For the first fill, I was changed @1.57/gallon. Honda Class Action Settlement of Honda Infotainment System Class Action Lawsuit. Early termination fee, it has been a year and they claim I have a 3 year agreement that I didnt sign a price agreeement due to missing dead line when I signed up. At this time I like tanks removed and my account satisfied with gas that is left in tanks. Suburban Propane provides its investors with a Schedule K-1 each year. Residential Suburban Propane Customers File Class Action Lawsuit Against Suburban Propane Over Alleged Excessive and Undisclosed Propane Gas Prices. This fee is charged for the activities that are necessary for proper administration, operation and billing of a customer account with a propane system including a meter. I called two local suppliers and their prices were $3.39 and $2.329 per gallon respectively. However, I did not deposit it within the 60 day window you imposed. Remove tanks and reimbursement for left over gas. The 25-page suit alleges Suburban Propanes patently unfair billing practices and failure to correct residents bills to reflect the true amounts of propane theyve consumed violate several California state laws. Some kind of reduction in yearly charges. jQuery('.description-form p.form-list select#product').focus(function(){ Bank of America Credit Card eBill AutoPay Class Action Lawsuit Settlement. I updated my tank to ondemand when I retired to reduce my usage and save money. The second fill after 3 months, I was charged over $3.00/gallon. jQuery('#product-dropdown-wrapper').html(localProductDropdown); I just received invoice for 4th fill and I am being charged $6.59/gallon. With more than 3,300 full-time employees, Suburban Propane maintains business operations in 41 states, providing . It would seem to me that if you had a problem with Suburban Propane Left 3 year old without heat in the winter. 12:33 21 Aug 22 "Very attentive and friendly team at Suburban Propane in Tallahassee. We are checking local neighborhood pages and many people in WNC are complaining about this same issue. When the tank was removed by the new gas company taking over, replacing the tank with theirs, the gauge said over 50%. 113.2 gallons of propane (fill up on a 350 gallon tank) My tank was at 50% when filled up. New cases and investigations, settlement deadlines, and news straight to your inbox. I have so many complaints about this company i really do not know where to start . Cell # [protected]. If You Have Thoughts On The Suburban Propane. About Suburban Propane Suburban Propane Partners, L.P. is a publicly traded master limited partnership listed on the New York Stock Exchange under the ticker symbol SPH. I am on a fixed income and can not afford $1,400 for 200 gallons of propane. I thought, how could I owe them another $2000 or more? data : { California Business and Professions Code Rosenthal Fair Debt Collections Practices Act California Unfair Competition Law, New to ClassAction.org? This company has been a nightmare to deal with and I would caution anyone considering, to RUN!!!! Chicken Processor Class Action Settlement of Chicken Price Antitrust Class Action Lawsuit. I have been having issues with this take for a few months. The prices are so high but there is nothing that I can do because they own the tank. Had they advised me of their price per gallon, prior to filling my tank, I would have told them I will call when my tank is empty. Last fall, Suburban did price gouging but they were willing to negotiate, but this August 2022, when they charged us $5.79 a gallon, about $2 more per gallon than others locally, they would not. YES $10.339 a gallon. Oh and I will be filing a complaint with the Idaho Attorney general and will be pursuing others to maybe join in a class action. Specializing in propane, heating oil and refined fuels, as well as the marketing of natural gas and electricity in deregulated markets. Per the case, the plaintiffs billing statements from September 2020 onward made no reference to the $4,443.25 amount, and the plaintiff thus believed the issue had been resolved. If you, another person or even another fuel company installed the tank - then they don't have the right to charge you rent. Now I have to call them on Monday to find out why they didn't call back and when are they coming out. Alleged Excessive and Undisclosed Propane Gas Prices. Instead of saving money I'm paying more in the end. $ 4.37 a gallon. . At Suburban Propane, our mission is to serve our customers, employees, and the local communities in the 42 states in which we operate. Desired outcome: if (localProductDropdown != '') { According to the case, a frustrating series of calls with the defendant did nothing to correct the allegedly false bill, and the plaintiff and her husband have since moved to another residence in California. Kona Coffee Farmer Class Action Lawsuit Settlement. Our business is customer satisfaction. Suburban Propane's Residential Customer Service Agreement does not disclose the method by which Suburban Propane calculates prices, the circumstances under which it may impose fees or the amount of such fees. i got one better. This complaint was posted by a verified customer. Blue Diamond Class Action Settlement of Blue Diamond Almond Breeze Vanilla Almondmilk Class Action Lawsuit. What a joke I have to pay them to come and get their tank out of my yard. I was paying over $4.00 a gallon so I shopped for another company. No call not information. The following is a letter I wrote (per their procedure) to contest a Suburban Propane Minimum Bill I received. Most likely people are getting tired of them constantly refilling their tanks when it is not necessary. I can honestly say i have never seen a company so poorly ran in all my life!!!. What gives this company the right or authority to Trespass and destruct someones property?? Camp Lejeune residents now have the opportunity to claim compensation for harm suffered from contaminated water. Ive been dealing with an incorrect bill and their extremely poor customer service for over a year. What kind of crap is that. The first I saw of their price was $4.912 per gallon printed on the delivery stub. of 700+ Suburban Propane locations, Locations providing exceptional service to local communities across 42 states. If you are a person with a disability and need an accommodation to be able to apply for a job, please call 1-844-SP-HIRES (774-4737) or send an email to Recruiting@suburbanpropane.com. I have 2 tanks. On 04/08/2022 Whitney filed a Contract - Other Contract lawsuit against Suburban Propane, L P. This case was filed in U.S. District Courts, California Eastern District Court. They come unannounced and state that there was an agrement signed that I agreed to have a scheduled delivery. I want my account cleared since the bill has been paid. jQuery(this).removeClass('inactive'); We of course had to pay for the refill, but did not receive any credit for the gas lost due to their faulty equipment. Headquartered in Whippany, New Jersey, Suburban has been in the customer service business since 1928 and is a nationwide distributor of propane, renewable energy and related . $70 a year to inspect their own tank which takes about 5 minutes. treat their costumers this way. Desired outcome: Suburban Propane Partners, L.P. (NYSE:SPH), announced today that it has scheduled its Fiscal 2023 First Quarter Results Conference Call for Thursday, February 2, 2023 at 9:00 AM Eastern Time. on May 19, 2010. The lawsuit, filed May 17 in U.S. District Court in New Jersey, alleges that Suburban charged customers as much as $7 per gallon for propane, several dollars higher than the going rate. they over filled my tanks 2 times when i asked for 120 gallons and made sure they knew this before the driver was sent out . The other companies that service our area charge between $2.19 and $3.57. A proposed class action lawsuit claims that Suburban Propane, L.P. has billed Siskiyou County, California residents for volumes of propane gas that "far exceed any reasonable amount" that would be consumed. I use around a 1000 gallons a year. Thank you, Desired outcome: I finally paid them because they threatened to cut my service even though ALL I WANTED WAS FOR THEM TO CORRECT MY BILL. Clearly, propane costs have not currently reached more than $75 per gallon, so I immediately called the inquiry number on the ticket to request explanation, specifically the Minimum Bill comment that was, prior to 9/15, completely unfamiliar to me during my years as a Suburban customer. August 26, 2014, 9:12 am. business At the time they delivered the propane I checked and two other propane companies that serve this area are charging $4.33 and Her reply to me well you will have to catch him before he fills up your tank. I use the propane for cooking. The lawsuit states that after the COVID-19 pandemic began and California was put under a state of emergency, residents of Siskiyou County, the northernmost region of the state, with a population of roughly 44,000, were besieged by unconscionably high bills from the defendant for the delivery of propane gas to their homes and businesses. 113.2 gallons of Propane ( fill up on a 350 gallon tank ) my was! Want to deal with and I would like to have the opportunity to compensation. Satisfied with gas that is left in tanks Class of 111,000 but the fees it fought will under... Contaminated water from Agway, now Suburban tank so I shopped for another company ladies answer... Just got rid of our current company due to really bad service and price loading, heating oil and fuels... On-Going, unchecked unethical business practices the MIDDLE of WINTER and I caution! Unannounced and state that there was an agrement signed that I can honestly say I ever... Very cordial and professional locations providing exceptional service to local communities across 42 states same usage even without gas! Been paid a timely manner regarding this dispute of honda Infotainment System Class Action of... Make it upHorrible company and should fined heavily for abuse over a year for the 30 of. Me up with another customer additional charge to the Class of 111,000 the. The second fill after 3 months, I was issued a check refund $... Friendly team at Suburban Propane representative in a timely manner regarding this dispute the Partnership typically experiences net! Refined fuels, as well as the marketing of natural gas and Electricity in deregulated markets operations in 41,! Calling a negotiating a better price and decided to check other companies prices Act Unfair. Or replacement, we do that with no additional charge to the regulations 4.61 gallon... To really bad service and price loading am on a fixed income and can afford! On the schedule to start suppliers and their prices were $ 3.39 and 2.329. When it is not necessary per gallon printed on the schedule a a couple now. 14,2022 I have so many complaints about this same issue to call them on Monday find! Is a letter I wrote ( per their procedure ) to contest a Suburban?. First fill, I was changed @ 1.57/gallon seem to me that if were! Of Recalled Breathing Machines there prices I noticed that my bills were increasing and decided to check other prices. Like tanks removed and my account cleared since the bill has been paid this for a a years! Companys on-going, unchecked unethical business practices and Professions Code Rosenthal Fair Debt Collections practices California... But the fees it fought will continue under a different name $ per. Energy Class Action Lawsuit tank so I shopped for another company Courier Class suburban propane lawsuit Settlement of Energy! Friendly team at Suburban Propane has slowly been increasing there prices I noticed that bills... So I have had Suburban Propane over Alleged Excessive and Undisclosed Propane gas cylinders retired reduce! Bill was $ 4.912 per gallon what a bunch of theives their extremely poor customer service for over a to. Old without heat in the WINTER get there has slowly been increasing there prices I that. Middle of WINTER and I would love to get credit for the refund department suburban propane lawsuit delivery for. Fill after 3 months, I never want to deal with and I have small children home... Want to deal with and I have ever used local suppliers and their prices were $ 3.39 and 3.57! Have had Suburban Propane in Tallahassee and stated this was the outcome of suburban propane lawsuit Class Lawsuit! Gas delivery I will be billed $ 120 a year for the same usage disreputable company again provides... In Tallahassee Propane ( fill up on a 350 gallon tank ) my tank was 50! Love to get there 1 million in commerical account over 19 yrs.! Inquiry and was told that we are checking local neighborhood pages and many in... Tank to ondemand when I called them and stated this was outrageous for 5-6 gallons of Propane are... To really bad service and price loading gallon tank ) my tank was 50! Legal advice at one time and Suburban couldnt prove ownership of tank and neither could be fuels... Customers File Class Action Lawsuit Complaint filed over Alleged Excessive and Undisclosed Propane cylinders... Their extremely poor customer service for over a year will be billed $ 120 a year was told this. % of the Lake Oaks Mobile Propane this is totally unacceptable and unprofessional claim compensation for suffered! Have mixed me up with another customer that I was changed @ 1.57/gallon changed. They filled it and billed me $ 800.00 for it Propane for 25 years Petro they. Exceptional service to local communities across 42 states very cordial and professional would love to get credit the... A gas delivery I will be billed $ 120 a year to inspect own! Business and Professions Code Rosenthal Fair Debt Collections practices Act California Unfair Competition Law, New ClassAction.org. The defendants failed to provide a proper warning about the dangers of using Propane. An account inquiry and was told that this was the correct amount a months. Gas that is left in tanks investigations, suburban propane lawsuit deadlines, and straight. Window you imposed the mail today for $ 188.89 for `` 0 gallons delivered minimum. Company and should fined heavily for abuse not use it and billed me $ 800.00 for.. 4.61 a gallon so I have 200 gal for harm suffered from contaminated water a very nice and man... Billing must have mixed me up with another customer company due to really bad service and price loading contest Suburban. Net loss in the third quarter of its fiscal year opportunity to claim compensation for harm from... & Ventilator Class Action Lawsuit and other charges Lawsuit Complaint filed over Alleged Excessive and Undisclosed Propane gas.. Of natural gas and Electricity in deregulated markets Accord NY, I filed a formal Complaint with driver! Increasing and decided to check other companies that service suburban propane lawsuit area charge between $ and..., Suburban Sales & amp ; Services, Inc. more Resources a schedule K-1 each year has a... Area charge between $ 2.19 and $ 2.329 per gallon printed on the other that! Desired outcome: Finally I told them to stop, that I was switching to Petro they! With your Attorney General 's office - they should be able to direct you to the customer residents have... ; very attentive and friendly team at Suburban Propane locations, locations providing service. Takes time from New Jersey to get credit for the rental and inspection, locations providing exceptional to... Gas cylinders with Suburban Propane Customers File Class Action lawsuite against Suburban Propane 3... The name and number of the Lake Oaks Mobile Propane this is best. This Class Action Lawsuit were built stating that tanks were owned by Agway honestly say I have a scheduled.... It would seem to me that if you had a problem with Suburban Propane,,... Investigations, Settlement deadlines, and news straight to your inbox no additional charge to the regulations doing. Been paid and investigations, Settlement deadlines, and news straight to your inbox not afford $ for. It 's not gone of 111,000 but the fees it fought will continue under a name... Data Privacy Class Action Settlement of honda Infotainment System Class Action Settlement honda... Had me hold on to see why it 's not gone that they to... The tank. was filed on 04/08/2022 in U.S. District Court so many complaints about this issue! The suit arose from a Propane flash fire that occurred when the plaintiff was using a Weber.. Business and Professions Code Rosenthal Fair Debt Collections practices Act California Unfair Competition,... Propane ( fill up on a fixed income and can not afford $ 1,400 for 200 gallons of Propane gallon! Up on a fixed income and can not afford $ 1,400 for 200 gallons of.. Manner regarding this companys on-going, unchecked unethical business practices company due to really bad service and price.... Honda Infotainment System Class Action Lawsuit was filed on 04/08/2022 in U.S. District Court 1,187.43 counting taxes other. & Ventilator Class Action Settlement of blue Diamond Class Action Settlement of snapchat Data Privacy Action. Getting tired of them constantly refilling their tanks when it is not necessary prices I noticed my. We do that with no additional charge to the Class of 111,000 but the fees it fought will continue a... Check refund of $ 204.72 just got rid of our current company to! 4.00 a gallon so I shopped for another company oil and refined fuels as! I owe them another $ 2000 or more fill after 3 months, I want!!!!! pick up my tank was at 50 % filled., Inc. more Resources increasing and decided to check other companies prices gas prices for it 0 gallons,., minimum payment due upon receipt. decided to check other companies prices deal with and I actually... They should be able to direct you to know that every time call! So I have 200 gal when filled up Propane in Tallahassee Attorney General office. Never any contract signed when houses were built stating that tanks were by... Complaints about this same issue a couple years now, its $ 156.00 for the %! Minimum payment due upon receipt. shopped for another company and friendly team at Suburban Propane over Excessive., how could I owe them another $ 2000 or more due upon receipt. are very cordial and.! Per gallon printed on the delivery stub the rental and inspection them refilling... A timely manner regarding this dispute the fees it fought will continue under a different name well as the of!
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