She was very polite and helpful. Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). I feel tricked and pissed off. LUCY IN THE SKY Help Centre. There was an error with the shipping option which meant it would take longer than the date i was shown.The agent was polite and professional and pointed out my mistake on the payment page. Lucy in the Sky, Inc. operates this Website. This site promises to ship an item by a certain date. Meanwhile, the brand is posting on social media like everything is peachy and deleting negative comments. Company claims the only way money can be refunded is if it was faulty. The quality of the dresses was excellent, but my only issue was the 14-day return policy. Hi Hailey, You have to wait 14 days to cancel, and are supposed to receive a refund within 10 business days after that. If you need specific product measurements or have further questions, please email us at. Nothing The customer service for this store can be described as SCATTERED and untrustworthyOver the course of a month I was made to feel sympathetic for this stores "ongoing changes" and guilty for being frustrated over unprofessional nature of this stores operations I was told that an update would appear in my order history for the rest of my . With no warning either time. Please email us at resolution@lucyinthesky.email so we can assist you sooner. Totally disappointed! For example, in the user namespace all titles begin with the prefix User:. LOVE THIS COMPANY. When Dannica isnt writing about fashion and beauty, shes writing poetry. - Verify the shipping address provided - if there is an error, you would need to reach out to DHL GlobalMail or USPS to see if it is possible to update your address. It is an eligible payment method for all U.S orders over $35. Business Profile Lucy In The Sky, Inc Online Retailer Contact Information 748 S Main St Los Angeles, CA 90014-2013 Get Directions Visit Website (213) 278-0968 Average of 282 Customer Reviews. We may earn a commission from links on our website, but this doesn't influence the opinions of our editors. My Skims Reviews: Is Kims Shapewear Worth It. Purchased a dress that ended up not fitting well, went to return only to learn that they only offer store credit refunds. It was nothing like the picture. If you believe your item is faulty, please contact our Customer Service team viavia email to shop@lucyinthesky.emailwith your order number, photo of the fault and a brief description. So ordered the 3rd dress in a different style. Article created 4 years ago. I had an issue with my dress being see through and needed a replacement soon for an event. You can contact Lucy in the Sky at shop@lucyinthesky.email. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. In the case of any expired store credits, we will gladly issue another current one for the same value. When it comes to the quality of items, its pretty inconsistent. I was told I could pay the difference on more expensive dress that may be able to be delivered faster. Company Name Lucy In The SKY Main Industry Apparel & Accessories Retail, Retail Website www.lucyinthesky.com Contact Information Headquarters 748 S Main St, Los Angeles, California, 90014, United States (213) 278-0968 Lucy In The SKY Profile and History Lucy in the Sky: Latest in Fashion. The cost of foreign products and services may fluctuate. The quickest way to reach our customer support team is through live chat. This company is a fraud, will never order from here again. They wasted no time taking my money but today is 10/7 and I have not received a tracking number and they have not replied to my last email I sent them yesterday. Customer service is non-existent. I understand this is a busy time of year but so many girls are buying homecoming dresses that won't arrive in time. In the unfortunate case of any damaged or delayed styles, you are entitled to either a refund, store credit or reimbursement of any repair costs. You should check this page regularly to take notice of any changes we may have made to the Terms of Service. 12 Stores Like Lucy In The Sky to Shop Now, Is Shopbop Legit? This may prevent you from taking full advantage of the website. The online chat help was very helpful! All rompers and jumpsuits are also under $100, but sizes at Lucy In the Sky are inconsistent and not very size-inclusive. They're all photographed wearing size Small. Intellectual Property, Software and Content. DO NOT BUY FROM THEM. What's New. As soon as you place the order, it is processing on our end. Our customer support team is available Monday through Thursday 8 am to 4 pm and Friday 8 am to 3p pm EST (Excluding all . Us either! We do not save your payment method details on our website. This is the only time I ever have ordered something online when the seller would only give store credit. We cover the cost of all domestic return shipping for all styles. As a matter of policy, BBB does not endorse any product, service or business. I reached out 5 days ago to see where it was. This will be automatically applied to your account attached to the email address used for the order. 90015 Were almost out of time and do not have a back up plan. If you placed an order without an account, you can use the same email to create an account to access your return label. We do make it as transparent as possible indicating it on our FAQ to be read prior to ordering and easily on every individual dress page.You can email us at resolution@lucyinthesky.email if you need further assistance. But, not to worrythey charge your credit card as soon as you make the order. Shipping is free over US$75 and US$6.90 for orders under US$75. Hi Jay, You agree to indemnify, defend and hold harmless www.lucyinthesky.com, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. - Kate. I had a few concerns about my order and my online team member Danielle M. was very helpful. I have been waiting for almost three weeks and still haven't got my money back. These companies are a dime a dozen, you can 100% find another that actually values customer service. If your order is older than 14 days, you will see an option under your Order History in the My Account tab to cancel your order. She responded quickly and answered all my questions. You can email us at resolution@lucyinthesky.email so we can further assist you. Absolutely terrible customer service. Please note we cannot ship express orders to University/PO Boxes. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. -Kate SF Shelley Fitzwater 2 reviews US Oct 13, 2022 They are fraudsters They are fraudsters. Do not buy from them. Lucy In the Sky tries to be sly when it mentions all of its clothing is designed in Los Angeles. Really bad. Any orders cancelled within 14 days of being placed can be cancelled for store credit. We're so glad that Daniella was able to assist you. Yet Lucy in the Sky refuses to give a refund. If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. Follow. They weren't rude per se, but they were deeply unhelpful. The company says its size small is equivalent to a US size 2. Lucy In the Sky has some gorgeous dress designs and some decent prices, but thats about all it has to offer. The Pros And Cons Of Lucy In The Sky Pros Hundreds of styles and designs you can choose from The customer service is responsive and supportive Clothes are of good quality Sizes are accurate Reliable website interface Cons Go to our site to chat with our support team or email us at support@lucy.co! That's way too short for anyone, especially for teens who are going to their first dances! Products used:We havent received the products. I emailed multiple times and didn't receive a reply until a week later when they cancelled my order for me. https://www.lucyinthesky.com/shop/index.php?route=account/login. You can email us at resolution@lucyinthesky.email! -Kate. Breaching this provision would constitute a criminal offense and, The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of. Lucy in the Sky was founded in the Los Angeles area and has stayed central there since. Thanks for your feedback. it was my first time ordering from Lucy in the sky. We're so sorry to hear that the length was an issue. The customer service is out of this world. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Don't waste your time here! I'll definitely send over your concerns to our design team. Shipping was supposed to be 5 business days. Designed in Los Angeles - New Arrivals Weekly. Hi Kim, www.lucyinthesky.com shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website. I ordered the Kayden Dress in black. LUCY IN THE SKY Help Centre. This privacy policy sets out how Lucy in the Sky, Inc. uses and protects any information that you give Lucy in the Sky, Inc when you use this website. This seems similar to many fast fashion brands (such as Fashion Nova), but Lucy in the Sky is more expensive so we expect better. A store credit is automatically applied to an account attached to the email used for an order. 1. Not only are the dresses from the site super cute and have good variety of styles, length, and color, but the customer service is amazing as well. Thanks for your feedback. We had the same issue. Status: Resolved. They are constantly moving as not to get found. We ask for your name, telephone number, home address, email address and age forcompetitions, prizedraws, or newsletter sign ups. -Kate Advertisement SR Sydney Rose 1 review US Nov 3, 2022 Happy with my first dress but they need a better return policy I absolutely love the first dress that came in the mail, it is gorgeous and compliments me very well. All their apparel is designed in-house in LA, and manufacturing and production takes place both domestically and overseas. For international purchases with specific credit/debit cards, your bank may charge an international transaction fee. If you have any order issues, please reach out at shop@lucyinthesky.emailor via Live Chat during business hours (8:00-4:30 Pacific Time, Mon-Fri, excluding U.S Public Holidays). In the end the skirt fit very snug and my booty looks great in it. We're sorry to hear about your disappointment with our return policy. Your Order Has Been Processed! We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. Please select a topic, if you can't find what you need, fill out our contact form. If youre looking for a swimsuit thats Instagram-worthy, will make you feel like the main character, and will have you feeling super sexy, Lucy In the Sky has some awesome options. Complaint Type: Problems with Product/Service. All it has to offer on social media like everything is peachy and deleting comments... An order without an account attached to the quality of the dresses was excellent, but thats about all has. End the skirt fit very snug and my booty looks great in it i multiple... Your name, telephone number, home address, email address used the... Is the only time i ever have ordered something online when the seller would only give store is! 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lucy in the sky customer service phone number