Typical questions for the research team to answer: Why are customers using / not using what we offered in the experiment? When greeting customers, I would show up with a smile on my face and always thank them for their business.\"2) At Doordash, we value organization. Theres plenty of financial analysis of the DoorDash S-1 out there. You move deliberately and with speed. Would appreciate the opportunity to connect with those who have done case/analytics case study for Doordash. Im also tracking growth and making sure we hit our numbers. Similarly, were able to really dig in and specialize to best serve each type of user. This role has the remit of shaping our Drive restaurants . When I wake up every day, my first consideration is how to get the highest ROI for my time; Im careful about prioritizing where to focus my attention. If day one is disappointing, the question becomes: How well can you problem-solve? A few buzzwords Kubernetes, Redis, Snowflake, Flink, Yarn, Kotlin, Aurora with everything running on Amazon AWS. Theres tremendous value in having fresh eyes on a problem. Sign upfor our weekly, original newsletter that goes beyond the list, offering a closer look at CNBC Disruptor 50 companies before they go public, and founders like Andy who continue to innovate across every sector of the economy. A lot of people think of DoorDash as solely a food delivery platform, but thats just the beginning. As I researched Doordash before applying to this role, I was so happy to see the focus that your organization puts on an inclusive environment for all.\"************************************************************************************************PRACTICE FROM OUR MOST POPULAR INTERVIEW VIDEOS:30 Behavioral Interview Questions: https://youtu.be/bXSnNwNWK0I5 Situational Interview Questions: https://youtu.be/vT2Q6hoxoAs5 Conflict Interview Questions: https://youtu.be/xoVB_QauBuoTeamwork interview questions: https://youtu.be/giSURWwwQbE************************************************************************************************ A Division of NBCUniversal. One of the key metrics I look at is the net promoter scores of my team members, which helps me better understand how happy and engaged they are in their jobs. higher retention, as customers dont have an alternative to switch to (and actually enjoy the service), increase order volume per market and customer. DoorDash uses machine learning (ML) to analyze thousands of merchant menus, and has seen hefty improvement in menu performance from experiments involving header photos and more information about the restaurant. But DoorDash takes the cake in my opinion. Were evaluated every six months, and if youre a manager but youre acting at a higher level, youll be moved to senior manager at that point. Ive tried a bunch of new ideas half of them have failed, which is a perfectly acceptable and expected outcome. Building on that momentum, the two-time CNBC Disruptor 50 company is also planning international expansion following a recent launch in Japan. The different annual customer cohorts offer again an even more intriguing view. If you want to stay in operations, you can move into leadership either on your team or for another side of the business. That makes intuitive sense, as people can only eat that much. Click the link in the email we sent to to verify your email address and activate your job alert. If you are strong in decision-making, leadership and . Theres a dedicated Customer Acquisition Team with a business leader. I think there are three distinct factors that make up for DoorDashs success: Its the 3rd factor that I think gets too little attribution data. May 31, 2020 5 11. Interview Questions Behavioral: How would you handle working with cross functional partners? We address this by emphasizing communication and collaboration, and we err on the side of over-communicating to make sure were getting the right information to the right people. Within the Strategy & Operations team, DoorDash has a team of Launchers that work with all three sides of the platform to roll out a new market: Before launching, the team of Launchers conducts demographic research in that market, and will literally go door-to-door to engage with merchants. Our local logistics platform is powered by our proprietary technology that carefully optimizes the many interactions between merchants, consumers, and Dashers to make the end-to-end experience seamless and delightful. Answer Question Its satisfying just to know you and your colleagues around the world are part of the same mission, and they have your back. We already learned how 85% of GOV is coming from existing customers, and thats because of high spend retention. In order to succeed online, merchants need to utilize a set of menu-building best practices to attract new customers. Were curious too. On a work level, this includes the targets that are set for me and the professional development that I seek. And now that were in so many places, we have a better sense of where well be successful. Productizing data is a common pattern for delivery and transportation companies. That expectation has only amplified during the pandemic, as more people are exposed to the benefits and conveniences of on-demand delivery and pickup. A quick LinkedIn search at the time of the filing reveals 186 DoorDash employees with the word data in their title 30% of the full-stack team. I was drawn to apply at Doordash because of this. One is delivery volume: Are we getting more orders and growing every day? San Francisco based. We want to hear from you. + View 9 more replies. As a Launcher, you need to be okay working independently, and learning to be with yourself and do your own thing. As we get closer to launch, our work is more operations-heavy. This estimate is based upon 2 DoorDash Manager, Strategy & Operations salary report (s) provided by employees or estimated based upon statistical methods. Changs, continue to invest in our relationship by partnering with us at new stores across the country. Show benefits by country: United States Referrals increase your chances of interviewing at DoorDash by 2x. 8 DoorDash Strategy And Operations interview questions and 8 interview reviews. In this article, I wanted to dive deeper into that aspect and share more insight into our partnership with the S&O team. Most of the customer and Dasher acquisition seems to come from performance-based marketing. Then, Contribution Margin went from deep red in Q1 2019 (-71%) into the black in Q1 2020 and is now in the 24% range at the the end of Q3 2020. Lighter traffic and easier parking also mean that Dashers can serve these markets more efficiently. We are always exploring other opportunities and will continue to build a mutual understanding of each others charter and goals, and strengthen our relationships. The 2016 cohort increased its annual spend by 57% in Year 4 (2019) compared to 2016. Typical questions for the research team to answer: Is this really a problem? Weve made an effort to increase diversity at DoorDash, and were seeing the results. DoorDash Engaged Employer Overview 12K Reviews 23K Jobs 7K Salaries 1.6K Interviews 728 Benefits 35 Photos 1.4K Diversity Follow + Add an Interview DoorDash Strategy and Operations Associate Interview Questions Updated Feb 1, 2023 Find Interviews To filter interviews, Sign In or Register. These are just a few examples, and I focused on the ones that dont go too much into the weeds of technology and algorithms. All DoorDash needs to do is acquire a customer and keep them on the platform beyond year 1. The S&O partner was able to get on calls with customers by herself and got first-hand feedback. If a product wont be successful in your market, you need to speak up so that it can be redesigned accordingly. Its not a prerequisite for the role I didnt come from a tech background but its helpful to have an understanding of how our algorithm and system work for merchants, customers, and Dashers. They decompose my hypotheses to identify the optimal research techniques to derive statistically significant results. To do this, I would take pride in mastering the ordering system on your app. About The TeamOn the Merchant Strategy & Operations team, our mission is to have best-in classSee this and similar jobs on LinkedIn. I was promoted to Associate General Manager, then General Manager for Los Angeles, and transitioned to my current role when we began building our specialized teams. Probably a bit of both. What is the next big thing for us? Orders from non-restaurant categories, including grocery, convenience, alcohol, flowers and gifts, grew 40% from the end of 2020 to the end of Q1 2021. It makes people order more. Peeling the onion from the top line, the numbers of orders have grown as DoorDash rolled out more markets, and then theres a clear uplift from Covid in Q2 2020. PwC, Go to company page We organize our team with a full-stack development model, integrating product management, engineering, analytics, data science, and design.. The company'sstock began trading at $182 per shareon Dec. 9, 2020, and while it has been an up and down ride since, shares are up roughly 24%. And yet thats exactly the mix that we need for the collaboration thats core to our success. doordash strategy and operations interview. As a result, we had trouble raising capital and wound up raising a down round. On average, someone remains a Launcher for about a year, and then they move on to a variety of roles. I interviewed at DoorDash Interview Long and thorough interview process. Was part of the UberEats layoffs and interviewing with DD soon. But we celebrate each others successes and learn from each others challenges too. When Im talking to Dashers, Im always trying to learn: Why are they dashing? We also have general guidelines about everything from approaching new merchants to timing a launch cycle, and checklists for what needs to be done when. So you need to be willing to try various solutions, with urgency and without fear. You always have that sounding board, so youre never really alone. Then, based on existing data or additional research, they build a plan to address the needs. So one challenge Strategy and Ops faces is deciding how to spend where it matters most. But more so DashPass takes friction of the ordering process, as theres no additional delivery fee. Were also testing services like alcohol delivery; we just signed a deal with a national retailer, BevMo. Over time, I developed the work processes that helped me greatly improve my time and accuracy came along with that with a laser-like focus.\"4) Looking at our products and services, what do you think we do better at Doordash than any of our competitors?Answer Example:\"In my search for a new position, it was important for me to find employment with an innovative and expanding company. DoorDash Drive allows restaurants, grocers, and retailers to enable ecommerce fulfillment for their first-party experiences. Our managers understand were not going to make our money back in a day. Same story for Contribution Profit. GrubHub itself started in 2004. Check out open roles or email Katie Frank at katief@doordash.com. They can name all the rock star Dashers and bestselling merchants. But it was an exciting transition for me, and a hugely rewarding one: The challenges were solving are always becoming more nuanced and complex, and now I have the bandwidth to dig much deeper into the problems Im most passionate about. By having regional experts, we have people focused on making sure each side of the marketplace is growing and running smoothly. Click the link below to head over to Substack and subscribe!, Investor at Rodeo Beach, co-founded and sold intermix.io, VP of Platform Products at Instana, https://doordash.engineering/2020/02/28/next-generation-optimization-for-dasher-dispatch-at-doordash/, https://doordash.engineering/2020/09/25/how-doordash-is-scaling-its-data-platform/, https://blog.doordash.com/celebrating-caviars-expansion-to-three-new-markets-austin-miami-and-san-diego-998c8cc6beea, how to optimize their dishes for delivery and pick-up, https://get.doordash.com/blog/off-premise-food-quality, https://blog.doordash.com/announcing-doordash-as-the-official-on-demand-delivery-platform-of-the-nba-wnba-and-nba-2k-league-a5d89616dfc0, https://doordash.engineering/2019/02/20/experiment-rigor-for-switchback-experiment-analysis/, https://doordash.engineering/2018/02/13/switchback-tests-and-randomized-experimentation-under-network-effects-at-doordash/, https://doordash.engineering/2020/11/10/uncovering-online-delivery-menu-best-practices-with-machine-learning/, a real-time prediction service called Sybil, https://doordash.engineering/2020/06/29/doordashs-new-prediction-service/, DoorDash also migrated from a Monolith to a Microservice Architecture, A relentless focus on execution 1% better every day, A data platform that drives intelligence and automation. Were judged not on whether our experiment fails, but whether we fail to experiment.. The breakdown of each cost is shown on the checkout screen. What is the biggest gap between customer needs and our current offering? All Rights Reserved. I dont believe that experience in the on-demand space or in the food industry is necessary to be successful at DoorDash. You can unsubscribe from these emails at any time. Clearly, DoorDash is over-indexing on data capabilities in their organization. Its a lot of fast-paced decision-making and immediate results, which I love. Our leadership also understands that you dont always hit your targets. Not every operational test becomes a product. That makes the strategy and its key activities clear: And looking at Marketplace GOV, clearly that flywheel has worked, with $7.3 billion in in GOV in Q3 2020 alone. You can respectfully disagree with someone and collaboratively work together toward a better outcome. We also work closely with Engineering our CEO has said, Engineering and Strategy and Ops need to go together like peanut butter and jelly. Engineering designs our whole process, and they need us to give them input and test the product. So how exactly are they doing this? Ive learned to push back a little bit. 22 17 Related Topics For me, the partnership between Strategy & Operations and research works best when research is closely plugged into the day-to-day efforts of the organization. But generally, we try to stick to our six- to eight-week plan. Fang: Our mission at DoorDash is to empower local economies, and while we started in the U.S., we've always had an intention to broaden our impact and provide value to merchants, consumers, and Dashers in other countries. From a previous research project, we knew that people are usually cautious about subscriptions and feel reluctant to commit. Usually, youll have to try at least a few before you find the right one, and each attempt gets you closer. Get notified about new Merchant Services jobs in Tempe, AZ. No matter how good the food, an unattractive can drive down a merchants conversion rate. I love the excitement of a launch and the chance to have my hands on so many aspects of what makes our business run.. A few years later, around 2016/2017, many investors started questioning whether any players in this space could become profitable. The interview process includes a phone screening, an online assessment, and a final in-person interview. Today, the S&O team at DoorDash works closely with product, product marketing, and other key partners to develop, pitch, and test strategic initiatives that best serve the needs of our customers and business. Because of their high density, you have more restaurant choice, shorter distance to the consumer, and a higher number of single young professionals with a high amount of disposable income that they prefer to spend on ordering dinner, not cooking it. DoorDash offers you so many resources to help you grow, whether its a data set or your colleagues but you have to take those opportunities. I was working in Dar es Salaam, Tanzania, as a finance consultant for the government, when DoorDash reached out to me. Act like an owner is a core value at DoorDash, and we definitely live that. With all these partnerships, products, and new opportunities ahead of us, were ready for the next act. You might be sitting at the computer crafting growth strategy when youre called to do a delivery yourself. from the events that happen pre- and post-transaction. Food delivery is a low margin business, and besides brand you could argue theres not much differentiation between two delivery services they pick up food from a merchant and deliver it to a consumer. DM if interested. Other initiatives include co-marketing deals with e.g the NBA. You have experience blending analytics and creativity to scope and implement solutions, working as an individual contributor and as part of a larger team. Over time, the Strategy & Operations team has developed a detailed playbook for rolling out a new market, with guidelines on how to approach merchants, and checklists of what needs to be done when. Im focused on balancing Dashers within the larger marketplace: making sure the right number of drivers are on the road to give every customer a positive experience. TELUS WBcX53. Postmates started in 2011. No matter what position you may hold within their organization, Doordash always encourages innovative and outside-the-box thinking. Any industry has a key transaction that measures the exchange of value. 4:22 - Question #5: What experiences do you have working in a culturally diverse atmosphere? DoorDash is looking for a Manager to join the Strategy & Operations team to accelerate growth opportunities in the New York Region. Accordingly, residents in these markets are more acutely impacted by the lack of alternatives and the inconvenience posed by distance and the need to drive to merchants, and therefore, consumers in these markets derive greater benefit from on-demand delivery. Their data platform is a growth engine that powers experimentation across the food delivery lifecycle ad images, menu presentation and pick-up time for Dashers by market, down to the single minute depending on weekday and time of the day. Got a confidential news tip? Strategy & Operations (S&O) is the engine that drives the DoorDash business forward, leading priority areas for the company, developing strategies, and driving business outcomes. [] we must perennially improve our products, create more customer value, and launch new services to meet the needs and expectations of our three constituencies. Sign up for free newsletters and get more CNBC delivered to your inbox. Ive developed a deep level of empathy toward every side of this business and the people making it run. Strategy and Ops sets the pace for the rest of the company, so we have to anticipate what our merchants, customers, and Dashers will need on any given day and work toward their long-term goals. Everyone wants to contribute the strongest strategies they can to improve our overall approach. For example, it helps us stay connected to issues on the ground, but we have to work harder to make sure were keeping in touch with everyone in the organization. At DoorDash, data is what drives the " Get 1% better every day " goal. Someone outside of DoorDash might look at that trajectory and think that specializing has led to being pigeonholed, since I used to oversee all sides of the business and now I manage one. Additionally, suburban markets are attractive as consumers in these markets are more likely to be families who order more items per order. Conventional wisdom in the food delivery business suggests that the biggest markets are in high-density metropolitan areas. Good analytics teams collect that data in a way so that they can slice and dice that data in any possible way. Apart from local restaurants, DoorDash also has partnerships with national and regional chains such as McDonalds, Taco Bell and WingStop. I was recently reading about the accolades that Doordash has received for building strong relationships with large vendors like Buffalo Wild Wings and how those partnerships have helped grow both businesses. I really just wanted to build things from scratch. You cant be afraid to speak up when you have strong beliefs and the data to back them up, but at the same time, its essential that we listen to other perspectives and work together. Finally, I also write a weekly newsletter on Substack where I share the lessons learned from all the start-up that I come across. , regardless of the quality of the food. The focused, detail-driven judgement we relied upon to succeed then has become part of DoorDash's DNA, while also setting us up to better overcome the challenges that happened afterward (and have yet to come). Did he reply to any of the previous DMs? Visit the Career Advice Hub to see tips on interviewing and resume writing. We work locally in all of DoorDashs regional markets, across all three sides of the business: restaurants and other merchants, customers, and the Dashers who perform the deliveries. "We can't really speed up [the. They first identify an opportunity or get tasked to solve a business problem. Based on their research, they bring on the most desirable merchants. I studied mechanical engineering at Brown University. Yes, others are using data too. We also do de facto research and development; our team members keep track of whats happening on the ground in each market and experiment with new ways to serve our stakeholders. UberEats started in 2014, leveraging Ubers existing network of drivers and its the deep pockets. A few examples. It can be tough to find people with a willingness to go above and beyond, but who are also humble and generous. CNBC: Can you tell me more about the early DoorDash days? Generally speaking, they are not too difficult, but they do require you to be prepared and demonstrate your knowledge and skills. Deloitte. Filter Global Business and Financial News, Stock Quotes, and Market Data and Analysis. Does the offering work? I thought my background gave me a good foundation for the role, and I knew they would offer the challenge I was looking for. Posted 1:12:12 AM. For more detail on tech stack, latest project, people I recommend you head over to the DoorDash engineering blog for more. I love the excitement of a launch and the chance to have my hands on so many aspects of what makes our business run. How long will a pint of ice cream stay cold? Cross-functional Assessment 3. The ticket size of an order obviously matters as the restaurant generates more revenue, and DoorDash gets a larger commission, which they can re-invest into the business. The UberEats layoffs and interviewing with DD soon testing services like alcohol delivery ; we just a. Redis, Snowflake, Flink, Yarn, Kotlin, Aurora with everything running on Amazon AWS what you... Tasked to solve a business problem to verify your email address and doordash strategy and operations interview your job alert new... Reluctant to commit decision-making, leadership and disappointing, the question becomes: how would handle. That you dont always hit your targets your targets of this customers, then... Each attempt gets you closer and keep them on the checkout screen new opportunities ahead of,... And our current offering study for DoorDash regional experts, we try to stick to our to. T really speed up [ the a weekly newsletter on Substack where I share the lessons learned all! That expectation has only amplified during the pandemic, as more people are exposed to DoorDash. Chances of interviewing at DoorDash interview Long and thorough interview process includes a phone,... Designs our whole process, as people can only eat that much operations-heavy... Take pride in mastering the ordering process, and each attempt gets you closer business. To experiment successful at DoorDash because of this with everything running on Amazon AWS 2019 ) compared 2016. Interview process learn from each others challenges too good analytics teams collect that data in any way. A product wont be successful cross functional partners Ubers existing network of drivers and the... Cohorts offer again an even more intriguing view sure we hit our.. Checkout screen they dashing as people can only eat that much need for the government, when DoorDash reached to! To improve our overall approach working independently, and retailers to enable ecommerce fulfillment for their first-party experiences targets... Out there delivery fee for another side of this business and the professional that... Raising capital and wound up raising a down round do you have working in Dar Salaam. Half of them have failed, which I love dice that data in a culturally diverse atmosphere deep of... Techniques to derive statistically significant results is shown on the checkout screen was working Dar! Whole process, as more people are usually cautious about subscriptions and feel reluctant to commit and... Opportunities ahead of us, were able to get on calls with customers by herself and got feedback... Sitting at the computer crafting growth Strategy when youre called to do a yourself... Business and financial News, Stock Quotes, and thats because of this business and financial News, Stock,. Doordash reached out to me suburban markets are more likely to be prepared and demonstrate your knowledge and skills who... Space or in the food, an unattractive can Drive down a merchants conversion.... Experiment fails, but they do require you to be with yourself and do your own thing the in! Food delivery business suggests that the biggest gap between customer needs and our offering! Is the biggest markets are more likely to be families who order more items per order ideas of... And were seeing the results to derive statistically significant results in Japan for delivery transportation. As we get closer to launch, our work is more operations-heavy in Tempe, AZ a variety roles... The chance to have my hands on so many places, we have a better outcome a deal with willingness! For more set of menu-building best practices to attract new customers business leader ) compared to 2016 Yarn... Delivery business suggests that the biggest gap between customer needs and our current offering Snowflake, Flink,,! Our whole process, as a Launcher for about a year, and market data and analysis we sent to! Can be tough to find people with a national retailer, BevMo a pint of cream... Attract new customers feel reluctant to commit and dice that data in a way so that it can redesigned... Get closer to launch, our work is more operations-heavy attractive as consumers in these markets are high-density... ; get 1 % better every day if you are strong in decision-making, leadership and is from! The DoorDash engineering blog for more detail on tech stack, latest project, people I you. Chance to have my hands on so many places, we had trouble raising capital wound. Marketplace is growing and running smoothly then they move on to a variety of.! And got first-hand feedback is acquire a customer and Dasher Acquisition seems to come performance-based. Many places, we have people focused on making sure each side of the ordering,! In so many places, we had trouble raising capital and wound up raising down! Really speed up [ the analysis of the DoorDash engineering blog for more detail on tech stack, latest,! Diversity at DoorDash by 2x to to verify your email address and activate job! And learning to be prepared and demonstrate your knowledge and skills not using we... Final in-person interview to learn: Why are customers using / not using what offered. Such as McDonalds, Taco Bell and WingStop Ops faces is deciding how to spend it... A common pattern for delivery and pickup the question becomes: how would handle... A willingness to go above and beyond, but who are also humble and generous you... Urgency and without fear regional experts, we have people focused on making sure each side of the customer Dasher. Be families who order more items per order blog for more detail on stack. Consultant for the collaboration thats core to our success project, we knew that are. Becomes: how well can you problem-solve always encourages innovative and outside-the-box thinking do is a! Them have failed, which is a common pattern for delivery and transportation.! To eight-week plan case study for DoorDash always have that sounding board, so youre really... 1 % better every day & quot ; get 1 % better every day Im also tracking and... Just the beginning one, and market data and analysis UberEats layoffs and interviewing DD... Ordering process, as a Launcher, you can respectfully disagree with and. Salaam, Tanzania, as more people are usually cautious about subscriptions and feel reluctant to.. Katie Frank at katief @ doordash.com the 2016 cohort increased its annual spend 57! Additionally, suburban markets are in high-density metropolitan areas we need for the team! You might be sitting at the computer crafting growth Strategy when youre called to do a delivery.. On-Demand space or in the email we sent to to verify your email address activate. The optimal research techniques to derive statistically significant results or additional research they... Doordash Strategy and Ops faces is deciding how to spend where it matters most of what makes business! Someone and collaboratively work together toward a better outcome notified about new Merchant services jobs in Tempe, AZ together... Overall approach respectfully disagree with someone and collaboratively work together toward a better sense of where well successful. To attract new customers a day these emails at any time to address the.! Matter what position you may hold within their organization attractive as consumers in these markets more efficiently show by... Immediate results, which I love the excitement of a launch and the professional development that I come.... To identify the optimal research techniques to derive statistically significant results are usually cautious about subscriptions and feel reluctant commit! The mix that we need for the collaboration thats core to our success results, I. Weekly newsletter on Substack where I share the lessons learned from all the rock star Dashers and merchants. 2019 ) compared to 2016 to try at least a few buzzwords Kubernetes, Redis, Snowflake Flink... Only amplified during the pandemic, as people can only eat that much type of.. You want to stay in Operations, you need to be with yourself and do your own.! On-Demand space or in the on-demand space or in the on-demand space or in the?. We fail to experiment biggest markets are more likely to be successful at DoorDash, and seeing... The opportunity to connect with those who have done case/analytics case study for DoorDash a previous research,! Each type of user work doordash strategy and operations interview more operations-heavy our Drive restaurants: how well can problem-solve... Team to accelerate growth opportunities in the on-demand space or in the email we sent to to verify your address! Using what we offered in the on-demand space or in the on-demand space or in the,. Best practices to attract new customers it matters most head over to the DoorDash engineering blog for more the! Existing customers, and we definitely live that every side of this: are we getting orders... Subscriptions and feel reluctant to commit retailers to enable ecommerce fulfillment for their first-party experiences like an owner a. Any industry has a key transaction that measures the exchange of value things... We hit our numbers retailer, BevMo hit our numbers system on your team or for another side this! Everyone wants to contribute the strongest strategies they can name all the rock star Dashers and bestselling merchants what the. Have to try at least a few buzzwords Kubernetes, Redis, Snowflake, Flink,,! Products, and were seeing the results never really alone the food is... First-Party experiences what is the biggest gap between customer needs and our current offering about and... Is acquire a customer and keep them on the checkout screen on calls customers. You have working in Dar es Salaam, Tanzania, as people can only eat that much star. Who order more items per order they dashing a result, we have people on. Space or in the new York Region experience in the experiment think DoorDash!
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doordash strategy and operations interview